Recommended for:
The Counselling in the Workplace course is designed to help people with little or no previous experience of counselling to develop a repertoire of skills and tactics to deal with counselling situations in the workplace.
Course overview:
The Counselling in the Workplace course is for HR practitioners and line managers who regularly have to help staff deal with personal problems. Counselling is a practical, structured way of assisting people to stay on top of their jobs and their lives, and can benefit everyone involved. The Counselling in the Workplace course provides an introduction to counselling and is an opportunity for participants to practise some of the skills involved.
Course benefits:
By the end of the Counselling in the Workplace course you will be able to:
- evaluate what counselling is and how it relates to other forms of helping relationships
- identify the key skills necessary to be an effective counsellor
- prepare and conduct a counselling interview
- analyse typical counselling situations and determine appropriate ways of dealing with them
- identify when and how to refer someone on to more specialised help.
Additional information:
In-house training
Counselling in the Workplace can be provided in-house. This is a cost-effective approach if you have a number of people who require training. You choose where and when you want our trainers to deliver. We can also tailor the Counselling in the Workplace course content to suit your precise organisation needs.
To speak to an adviser about your particular requirements call our in-house training team on +44 (0)20 8612 6202.
Course title:
Counselling in the Workplace
Duration:
Duration
Dates and prices:
Sorry we do not have any information on upcoming dates online at present. For information on the next available dates please contact our customer service team on +44 (0)20 8612 6207.
In-house Training
The Counselling in the Workplace course can be provided in-house. This is a cost-effective approach if you have a number of people who require training. You choose where and when you want our trainers to deliver. We will also tailor the course content to suit your precise organisation needs.
To speak to an advisor about your particular requirements call our In-house team on +44 (0)20 8612 6202.
DAY 1
Introduction
- what is counselling?
- the roles and skills of a counsellor
- differentiating from other forms of help
- exercise: a counselling cameo – assessing the situation
Entering the counselling arena
- contracting of expectations: management, organisation, individual and employee
- an introduction to transaction analysis
- counselling models and helping styles
Counselling skills
- body language
- assessing content and feelings
- questioning and listening skills
Ethical issues and dilemmas
- examining 10 difficult dilemmas faced in the workplace to determine suitable solutions
Summary – determining the right approach.
DAY 2
Life stages
- sources of tension in a person’s life
- careers, work and home
- practice in career counselling
Case study and counselling exercise – poor performer or crisis of confidence?
Stress management and crisis counselling
- dealing with stress
- developing a stress reduction strategy
- tips and tactics – relaxation exercise
A choice of exercises (further case studies and consideration of participants’ situations)
Action planning.