This course is designed for administrators and secretarial staff who have recently joined an HR team or for those who wish to improve their contribution to HR team outcomes.

Support staff have a crucial role to play in contributing towards the effectiveness of the department. This course is designed to provide a basic introduction to the HR function and to show how support staff can help the HR team and the organisation achieve business success. The course gives participants a basic understanding and appreciation of the role and scope of the function and key HR processes and procedures through open discussion and practical work. Participants will develop the knowledge and skills required to enhance their personal contribution and the effectiveness of their HR team.

By the end of the course you will be able to:

• understand the role and scope of the human resources function in contributing to your organisation’s success
• contribute and add value to the HR function
• utilise the knowledge, skills and aptitudes required to enhance your role
• improve the effectiveness of HR information
  systems
• develop your interpersonal communications skills
  and deal with difficult situations
• assist in the planning and organisation of the
  recruitment and selection process
• plan your own personal development