DAY 1

The role and scope of the HR/personnel function 

• defining the purpose of HR and personnel management
• exploring the range of HR activities 
  

The role of the HR secretary/administrator

• knowing your role and contribution to your department/organisation

HR information systems

• collecting the appropriate information
• using HR information systems effectively
• understanding the issues of security and protection within a legal context

Presenting information in HR

• analysing HR case studies
• preparing and giving a brief presentation

DAY 2

Developing interpersonal communications skills in HR

• developing assertiveness skills
• giving and receiving constructive feedback
• prioritising for success

Identifying different approaches to recruitment and selection

• exploring the key steps in the recruitment and selection process
• planning and administering the recruitment and selection process

Learning and development

• understanding the learning cycle
• exploring a systematic approach to learning and development

Preparing a personal action plan

• improving the effectiveness of the role of the secretary/administrator within HR
  

Action planning