The Chartered Institute of Personnel and Development

Short training courses

Mediation in the Workplace

Recommended for:

The course is suitable for all HR and line managers wishing to develop their workplace mediation skills and understand the workplace mediation process in more detail.

Course overview:

Unresolved conflict can severely disrupt workplace communication, performance and employee job satisfaction and can be costly in terms of productivity and possible legal fees. Workplace mediation is a pragmatic approach to dealing with conflict. It provides the opportunity for those experiencing conflict situations in the workplace to identify the issues, explore options, avoid a blame culture and reach a workable outcome through a clearly stated set of actions.

This practical 2-day course examines the workplace mediation contract, process and necessary communication skills. Participants will also be given guidance on setting up a successful mediation scheme in their workplace.

Course benefits:

By the end of the course you will be able to:
• demonstrate and apply the skills necessary to successfully mediate Workplace conflict
• assess when mediation is appropriate
• evaluate the strategies people use in conflict situations and identify how emotions can be sensitively handled to gain a successful resolution
• keep appropriate written records of the mediation process
• review what can work towards preventing a successful mediation
• advise your organisation on the setting up of a mediation scheme.