The course is suitable for all HR and line managers wishing to develop their workplace mediation skills and understand the workplace mediation process in more detail.

Unresolved conflict can severely disrupt workplace communication, performance and employee job satisfaction and can be costly in terms of productivity and possible legal fees. Workplace mediation is a pragmatic approach to dealing with conflict. It provides the opportunity for those experiencing conflict situations in the workplace to identify the issues, explore options, avoid a blame culture and reach a workable outcome through a clearly stated set of actions.

This practical 2-day course examines the workplace mediation contract, process and necessary communication skills. Participants will also be given guidance on setting up a successful mediation scheme in their workplace.

By the end of the course you will be able to:
• demonstrate and apply the skills necessary to successfully mediate Workplace conflict
• assess when mediation is appropriate
• evaluate the strategies people use in conflict situations and identify how emotions can be sensitively handled to gain a successful resolution
• keep appropriate written records of the mediation process
• review what can work towards preventing a successful mediation
• advise your organisation on the setting up of a mediation scheme.