DAY 1

Introduction 

• what is mediation?
• when should mediation be used?
• what are the key principles of mediation?

The mediation process 

• introducing the parties to mediation
• gaining a commitment – confidentiality, impartiality and neutrality
• the contract with participants – role of the mediator
• understanding conflict and how it can be expressed
• hierarchical relationships, patterns of behaviour and attitude, self esteem, power and control – working with the emotional context
• managing and progressing the mediation process
• developing the appropriate communication skills
• record keeping.

DAY 2

Mediation – a case study

• a detailed workplace scenario
• planning a mediation session
• mediation role play and skills development
• feedback
• group exercises
• action planning
• review