Recommended for:
Performance Review Skills is recommended for anyone who is responsible for delivering effective performance reviews that contribute to both individual and organisational success.
Course overview:
The two-day Performance Review Skills course explores the principles, practices and behaviours that underpin superior performance and how managing performance can motivate people to work smarter, more creatively and with greater customer focus.
Course benefits:
Performance Review Skills enables you to understand how an effective performance review process delivers organisational performance management goals; recognise good and poor performance and manage them effectively; coach your team on smart objective-setting and action planning; lead a performance review meeting.
Additional information:
The Performance Review Skills course can also be provided in-house, which is a cost-effective approach if you have a number of people who require training. You choose where and when you want our trainers to deliver. We will also tailor the course content to suit your precise organisation needs.
To speak to an advisor about your particular requirements call our In-house training team on +44 (0)20 8612 6202.
Course title:
Performance Review Skills
Duration:
2 days (Non-residential)
Dates and prices:
13 March 2012, Londonavailability: 
Call for non-member pricing details.
11 June 2012, Londonavailability: Non-member price: £935 + VAT
12 September 2012, Londonavailability: Call for non-member pricing details.
3 December 2012, Londonavailability: Call for non-member pricing details.
In-house training
Performance Review Skills can also be provided in-house, which is a cost-effective approach if you have a number of people who require training. You choose where and when you want our trainers to deliver. We will also tailor the course content to suit your precise organisation needs.
To speak to an advisor about your particular requirements call our In-house team on +44 (0)20 8612 6202.
DAY 1
- Introductions and objectives
- Current research findings on performance management
- Identifying the benefits and constraints of performance reviews
- Supportive leadership and team member discretionary behaviours
- Key result areas and performance indicators
- Performance Improvement Cycle
- Business planning strategy, smart objective setting and action plans
- Competencies and behavioural indicators
- Assessing performance with rating scales
- Giving and receiving constructive feedback.
DAY 2
Review of Day 1
- Achieving accuracy, objectivity and consistency in assessment
- Identifying good and poor performance and adopting approaches to each
- Handling performance issues including timekeeping, absenteeism and harassment
- Disciplinary and grievance procedures
- Principles of effective performance coaching
- Preparation for the performance review meeting
- Conducting the performance review meeting
- Case study exercises with observation and feedback
- Developing the Personal Improvement Plan Action planning.