Line managers, team leaders, personnel and development professionals responsible for the assessment and improvement of performance of employees reporting to them.

How can you achieve outstanding results,lead winning teams, and inspire individuals to high productivity?

This course demonstrates how managing performance can enable you to motivate individuals and teams to work smarter, more creatively and with greater customer focus. It develops the principles, practices and behaviours which underpin superior performance. Effective performance review skills will ensure that you get the best out of your people, and deliver a sustainable competitive advantage.

By the end of the course you will be able to:

• highlight key result areas and their related performance indicators
• recognise good and poor performance and the approaches to manage each equally effectively
• coach team members on smart objective-setting and clear action planning
• increase the impact on performance of constructive and timely feedback
• lead a performance review meeting with confidence and structure that achieves agreement, enthusiasm and commitment.