DAY 1

• Introductions and objectives
• Current research findings on performance management
• Identifying the benefits and constraints of performance reviews
• Supportive leadership and team member discretionary behaviours
• Key result areas and performance indicators
• Performance Improvement Cycle
• Business planning strategy, smart objective setting and action plans
• Competencies and behavioural indicators
• Assessing performance with rating scales
• Giving and receiving constructive feedback.

DAY 2

Review of Day 1

• Achieving accuracy, objectivity and consistency in assessment
• Identifying good and poor performance and adopting approaches to each
• Handling performance issues including timekeeping, absenteeism and harassment
• Disciplinary and grievance procedures
• Principles of effective performance coaching
• Preparation for the performance review meeting
• Conducting the performance review meeting
• Case study exercises with observation and feedback
• Developing the Personal Improvement Plan Action planning.