Competencies: what are they?

• getting to grips with the concepts
• does the spelling matter?

How do they differ from other methods?

• objectives, standards; skill and knowledge specifications
• benefits and limitations

What can you use them for?

• integrating competencies across all HR processes
• reinforcing the values of the organisation

Should we measure competencies, and how?

• the need to measure the effectiveness of performance
• the measurement of behaviour

How do we derive competency frameworks?

• job analysis; generic frameworks and other methods

Using competencies to design development programmes 

• identifying development needs from competencies
• sources of information, business plans, job descriptions, performance appraisals, learning needs analyses
• using learning management systems for planning individual development

Using consultants to develop competencies

• what could I do myself? what can I expect?

Action planning.