DAY 1

Introducing diversity

• the business case: managing diversity and performance
• real-world case studies
• raising diversity awareness: understand your preferences for interacting with individuals and groups
• key psychological theories underpinning diversity and models of cultural integration
• case vignettes and interactive exercises
• psychology, diversity and groups
• social identity theory, inter-group prejudice, conflict and its reduction
• nature of power and influence and impact on minority groups; conformity and groupthink

DAY 2  

Managing diversity in the workplace

• current issues and debates
• changing mindsets and behaviours: attitudinal vs behavioural change?
• how to create a culture that embraces diversity?
• diversity, leadership and performance management
  
  • setting the vision, living and breathing the values
  • diversity competencies and behaviours for best diversity practice for selection, assessment and development
  • role of communication: questioning, listening and challenging; empathy and rapport-building
  • role modelling: the impact of behaviours, language, humour and non-verbal language
• case studies: improving service delivery and performance
  
• how culture impacts on value development
• importance of ‘thinking global and acting local’

Action planning