Leaders and managers in senior and middle management roles who want to increase their understanding of the psychological aspects of getting the best out of other people within their organisation. It is also suitable for HR professionals in selection and development posts.

There is a growing awareness that conflict at all levels in society is not always best resolved through force and coercion. What is needed is an increased ability on the part of leaders to develop successful outcomes through influence and persuasion rather than coercion and heavy-handed tactics. In addition, more than ever before, individuals need to be able to influence others on a 360-degree basis rather than just those individuals who report to them. This programme will equip participants with vital skills to help in those processes. The course material is based on sound psychological approaches to psychology, which include an understanding of personality, motivation and intelligence. The more practical approaches of NLP, transactional analysis and the development of rapport skills are also covered.

By the end of the course you will be able to:

• evaluate the essential psychological aspects of a range of approaches to influencing others and negotiating positive win/win outcomes
• apply the principles of a number of well-researched influence models
• develop and apply practical methods for effective win/win outcomes within your own organisation.