Managers who have significant staff management and development responsibilities and HR specialists involved in the design and delivery of performance management and career development systems.

Why is it that conventional human resource practices intended to help in managing performance often fail to achieve their aims? Quite simply, it is because the systems are often implemented without a sound understanding of the basic psychological principles and processes that they rest on. This course seeks to explain how to analyse and develop performance more effectively at individual and organisational levels.

By the end of the course you will be able to:

• evaluate performance appraisal systems
• describe best practice in using multisource feedback for appraisal as opposed to development
• advise on the importance of flexible reward systems
• show an awareness of key concepts in relation to the psychological contract and organisational commitment
• see the value and the potential of psychometric measures in assessing motivation and self-image
• tailor feedback, goal-setting and development planning to take account of the individual’s psychological make-up
• evaluate the possible impact of cultural differences