DAY 1

Understanding the psychology of performance

• what is performance and how do we describe it?
• understanding the psychology of appraisal
• motivation, job satisfaction and performance
• motivation theory and reward strategies
• organisational commitment and its measurement
• the psychological contract
  • the old deal
  • the new deal
  • changes
• individual values
• performance and culture
• individualism/collectivism
• personal action plan.

DAY 2

Managing the psychology of performance

• multisource (360-degree) feedback
• best practice in multisource feedback application
• criteria for evaluating multisource feedback
• personality and performance, the role of the self
• emotional intelligence
  • self-esteem
  • self-efficacy
  • self-awareness
  • attributional style
• gender and cultural differences
• objective-setting
• feedback and career development

Personal action planning.