This course is aimed at managers of all levels who are interested in improving their relationship skills.

While most managers assert that people are ‘their greatest asset’, they also state that people are often their greatest problem! This course provides insight into the nature of relationships at work. It stresses the importance of diagnosis in typical work relationships and the necessity to understand the psychological processes underlying all human interaction.

By the end of the course you will be able to:

• define differences in, and similarities between, different types of relationships
• identify personal attribution styles and coping strategies that may influence the outcome of work relationships
• assess how personality, ability and ‘management styles’ shape and influence work relationships
• evaluate how managing upwards, sideways and downwards require different skills, tactics and time
• evaluate the role of social factors at work, particularly the nature of teamwork
• utilise the social and interpersonal skills required in managing relationships.