DAY 1

What is organisational culture?

• what is ‘psychological’ about organisational culture?
• pinning down culture: theoretical perspectives, models and metaphors, descriptions and definitions
• the role of individual and social psychology in forming and maintaining organisational culture
• real-world case studies
• culture as a complex multi-level phenomenon:
  • fundamental assumptions and ‘the shadow side’
  • core values, behavioural norms and patterns
  • sensory aspects of culture: ‘artefacts’
• can we assess and measure culture?
  • alternative frameworks
  • facilitated management workshops
  • focus groups/interviews, content analysis
  • quantitative survey techniques
• current psychological debates
  • qualitative v quantitative?
  • can culture be measured? Bespoke and off-the-shelf
  • typological v multidimensional?
  • are culture and climate different?
  • is culture linked to performance?

DAY 2

 Practical applications of culture

• culture and leadership: the leader-culture link
• case studies: levering positive change
  • taking a new business direction
  • refocusing the business following ‘trauma’
  • integrating sub-cultures
• building a business case for examining culture in your organisation
• constructing a culture change programme
  • aligning culture with business strategy
  • gaining buy-in from leaders
  • measuring and monitoring culture
  • linking culture with key people/performance management processes
• communicating about culture using a common language
• achieving lasting behavioural and cultural change

Action planning.