Recommended for:
The Essential Interviewing Skills course is for you if you’re an HR or line manager responsible for conducting interviews, especially if you have little or no previous formal training in this area.
Course overview:
Master the essential skills to heighten the effectiveness of your recruitment and disciplinary interviews, along with appraisal, exit, counselling, return-to-work and grievance interviews.
Course benefits:
You’ll gain the specialist knowledge and practical skills to prepare for and undertake different types of interviews. The interactive role-plays and group discussions will help you use sound interviewing techniques to gather accurate information from any interview.
Additional information:
In-house training
Essential Interviewing Skills can also be provided in-house. This is a cost-effective approach if you have a number of people who require training. You choose where and when you want our trainers to deliver. We can also tailor the Essential Interviewing Skills course content to suit your precise organisation needs.
To speak to an adviser about your particular requirements call our in-house training team on +44 (0)20 8612 6202.
Course title:
Essential Interviewing Skills
Duration:
3 days (Non-residential)
Dates and prices:
14 February 2012, Londonavailability: 
Non-member price: £1490 + VAT
20 June 2012, Londonavailability: Non-member price: £1490 + VAT
25 September 2012, Londonavailability: Non-member price: £1490 + VAT
12 December 2012, Londonavailability: Non-member price: £1490 + VAT
In-house training
Essential Interviewing Skills can also be provided in-house. This is a cost-effective approach if you have a number of people who require training. You choose where and when you want our trainers to deliver. We will also tailor the course content to suit your precise organisation needs.
To speak to an advisor about your particular requirements call our In-house team on +44 (0)20 8612 6202.
Key skills
- listening, summarising, hit words
- questioning and probing
- non-verbal communication
Recruitment interviewing
- job descriptions and person specifications
- preparing interview structure and questions
- assessing evidence and decision-taking
Disciplinary interviewing
- the investigation interview
- the disciplinary hearing
- return-to-work interviews
Exit interviewing
Counselling interviewing
- helping employees with work and non-work related problems
Appraisal interviewing
- giving and receiving feedback.