The course will benefit all those who are, or will be, required to interview employees as part of their personnel or line management responsibilities. It is designed primarily for those who have had little or no previous formal training in this area. For more experienced interviewers the level of practical involvement provides a chance to experiment and develop new approaches in a positive and constructive atmosphere.

The interview is frequently perceived simply as a selection device but it is in fact a vital management tool used on a daily basis by managers. Selection, appraisal, counselling, discipline and exit interviews all provide opportunities to develop a more productive and constructive employment relationship, but only if they are handled well!

The focus of this 3-day course is on learning to use each interview opportunity to enhance the effective management of people. It includes plenty of practical exercises using CCTV.

By the end of the course, you will be able to:

• assess the purpose of different types of interview
• undertake structured preparation for different interview situations
• use sound interviewing techniques to gather accurate information, interpret information and make decisions
• plan and conduct a range of interviews: selection, appraisal, feedback and counselling, disciplinary and exit

If you have a group of people who require training, this course is particularly suited to in-house delivery.

For more information call our In-Company Solutions team on +44 (0)20 8612 6202