DAY 1

Introduction to interviewing skills

• types of interview and their objectives

Key skills: gathering and interpreting information 

• questioning and listening skills
• summarising skills, revisiting points
• use of non-verbal cues
• pacing and timing
• taking notes

The selection interview

• context, objectives and preparation
• using a job description/person specification
• types of interview questions including
• competency-based and situational
  

DAY 2

The selection interview continued

• working one-to-one and as a panel
• decision-making in selection
• the law relating to the selection interview

The disciplinary interview

• context, objectives and preparation
• conducting and interpreting the interview
• the decision-making process
• recording the information.

DAY 3

Counselling in the workplace

• context and objectives
• the role of counselling in the workplace
  

The appraisal interview

• an overview of the interview
• giving feedback in appraisal
• discussing development needs

The exit interview

• context and objectives
• bringing consistency to the interview
• using the information gathered

Action planning