DAY 1

The recruitment and selection process

• key elements of an effective recruitment and selection process

Competency-based approach 

• compiling a person specification and writing competencies
• preparing competency-based questions
• structuring the interview

Effective advertising

Equal opportunities 

• diversity and good practice
• major legal issues in recruitment and selection

DAY 2

Introduction to selection approaches

• tests, assessment centres and other selection tools

Dealing with subjectivity

• arriving at soundly-based selection decisions with the support of all parties
• influencing the selection decision

Interviewing skills

• questioning techniques for gathering accurate and detailed information from the candidate
• creating the right atmosphere for an interview

DAY 3

Practising your interviewing and selection
skills

• role-playing a selection interview, with a feedback and analysis session following each interview (recorded on CCTV)
• taking notes
• evaluating candidates at shortlist stage and after interview
• feedback to unsuccessful candidates

Action planning

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