PROGRAMME

What is a learning organisation?

• the five disciplines of a learning organisation
• cultural characteristics, roles, structures and networks
• how to build a climate conducive to learning

How individuals and teams learn

• four different ways in which individual’s learn
• the team as a ‘learning laboratory’
• using the ten multiple intelligences in learning

How organisations learn

• internal and external sources of organisational learning
• different approaches to how organisations learn

Supporting creativity and innovation

• using resources to promote creativity and innovation
• using the right processes and models of decisionmaking for different categories of decisions
• the characteristics of lateral and parallel thinking and how to apply these to decision-making
• different approaches to problem-solving
  

How people communicate in organisations

• patterns of communication
• communication networks
• the communication process
  

Influencing people 

• strategies for influencing people
• what’s your style and how to use it

Knowledge creating and the learning organisation

• tacit and explicit knowledge
• your human capital
• your teams – the winning formula