PROGRAMME

Monitoring learning and development events

• how to monitor ongoing events to ensure objectives and outcomes are met
• responding to contingencies for changing objectives and strategies

Evaluation and assessment of learning and development outcomes

• differentiating between assessment and evaluation
• using a range of assessment tools and techniques
• comparing and contrasting a range of methods to assess and evaluate learning outcomes The return on investment of L&D
• what is return on investment (ROI)?
• how to assess the return on investment of learning and development
• ways of calculating the ‘payback’ and ‘payforward’ of the organisation’s overall learning and development investment

Important measurement criteria

• defining
  
• effectiveness
• efficiency
• feasibility
• suitability
• using a range of tools and techniques to assess
  
  • effectiveness
  • efficiency
  • feasibility
  • suitability

Presenting this information to senior managers

• gathering, storing and interpreting data and information on assessment and evaluation activity
• communicating information to senior managers in an appropriate format demonstrating the return on investment of learning and development.