This course is aimed at those who are managing the learning and development function, especially those who are newer to the role.

The rate of change for organisations is faster than ever. If people are to keep up with changes in competition, technology and customers’ demands, then the need for effective learning and development is greater than ever.

Learning and development plays a crucial role in changing and adapting organisations. As a manager of the learning and development function, it’s not enough to have sound operational design and delivery capabilities, you also need to have a robust plan linked to the organisation’s goals, and to be able to market that plan, gain commitment, measure success, and make suitable interventions as an internal consultant to help achieve that success. This course equips you with a range of options to enable you to meet these challenges.

By the end of the course you will be able to:

• identify key issues facing managers in the learning and development area
• distinguish different ways of taking a strategic approach to managing learning and development
• describe a range of options for implementing learning and development interventions
• use a range of marketing approaches suitable for promoting learning and development
• use a range of tools for evaluating the contribution of learning in the organisation, including cost-benefit analysis
• explain the range of skills and approaches required of an internal consultant