DAY 1

The changing role of learning and development

• the link between organisational success and learning and development
• running the training function as a business
• the role of a training administrator

What makes a training administrator successful?

• skills needed for success
• providing excellent customer service
• keeping up to date with current learning initiatives

Training policy and process

• the training process and the administrator’s role
• putting the process into context – the training cycle

Managing learning events

• identifying training needs
• highlighting alternative solutions to a training course
• the role of questionnaires in the evaluation process

DAY 2

The training budget

• costs and providing value for money

Records and information

• what information must be recorded
• review of current systems – LMS and TMS
• evaluating software systems

Blended learning solutions

• what is blended learning?
• how to integrate online and traditional learning

Promoting training activities

• your role in marketing the training department
• promoting flexible learning
• encouraging others to take up opportunities The way forward
• putting ideas into action – a structured approach