DAY 1

Introduction

• why train and develop staff on-the-job?
• six-stage training model

Stage 1: Analyse the gap in performance

• differentiating between training and non-training needs
• using task lists
• relating to NVQs

Stage 2: Target the training

• preparing clear objectives

Stage 3: Plan the development strategy

• consider your trainees
• understand how people learn
• the use of learning styles
• involve your trainees in the plan

Stage 4: Select/develop learning methods

• different approaches to on-the-job training
• workplace performance aids
• structuring training sessions
• preparing trainer notes

Stage 5: Implement the training

• checklist of delivery skills
• listening, questioning and responding
• maintaining interest
• developing confidence to deliver training

DAY 2

Stage 5: Implement the training, continued

• effective observation
• giving constructive feedback
• individual practice at delivering one-to-one or small group training
• checking understanding

Stage 6: Follow-up, support and evaluation

• keeping records
• supporting your trainees after training
• evaluating and assessing