1. Payment terms
Payment must be received before the start of the course or within 30 days of invoice date, whichever is the sooner. International bookings will not be confirmed until payment has been received.
We accept payment by direct credit, cheque or selected credit/debit cards.
2. Cancellations, transfers and non-attendance
All cancellations and requests to transfer must be made in writing to the events registrar either by email (eventsregistrar@cipd.co.uk), letter or fax on 020 8612 6229, and will be acknowledged in writing.
2.1 Transfers
2.1.1 Non-residential courses
• There is no charge for transferring to an alternative course date, provided the request is received 31 or more days before the start of the course. One free transfer can be made after which there will be a £100.00 administration charge for each further request.
• Requests to transfer received 15-30 days before the start of the course will be subject to a transfer fee of 20 per cent of the course fees.
• Requests to transfer received 0-14 days before the start of the course will be subject to a transfer fee of 30 per cent of the course fees.
2.1.2 Residential courses
• There is no charge for transferring to an alternative course date, provided the request is received 43 or more days before the start of the course. One free transfer can be made after which there will be a £100.00 administration charge for each further request.
• Requests to transfer to an alternative course date received 29-42 days before the start of the course will be charged a transfer fee of 20 per cent of the course fees.
• Where the request to transfer is received 0-28 days before the start of the course, a transfer fee of 30 per cent is payable.
2.2 Cancellations
2.2.1 Non-residential courses
• There is no charge for cancellations received 61 or more days before the start of the course.
• Cancellations received 29-60 days before the start of the course are subject to a cancellation fee of 25 per cent of the course fees.
• Cancellations received 15-28 days before the start of the course are subject to a cancellation fee of 50 per cent of the course fees.
• Cancellations received 0-14 days before the start of the course are subject to a cancellation fee of 100 per cent of the course fees.
• If the participant fails to attend the course, the full course fees are payable.
2.2.2 Residential courses
• There is no charge for cancellations received 61 or more days before the start of the course.
• Cancellations received 29-60 days before the start of the course are subject to a cancellation
fee of 25 per cent of the course fees.
• Cancellations received 15-28 days before the start of the course are subject to a cancellation fee of 50 per cent of the course fees.
• Cancellations received 0-14 days before the start of the course are subject to a cancellation fee of 100 per cent of the course fees.
• If the participant fails to attend the course, the full course fees are payable.
We reserve the right to cancel a course/certificate programme at any time and offer an alternative date, a credit or a refund without any liability for consequential or indirect loss. Programmes are correct at the time of going to print. However, alterations may occasionally be necessary due to circumstances beyond our control. Views expressed by course and personal tutors are their own. CIPD Enterprises do not accept any liability for advice given or views expressed by them or in any notes or documentation provided to course delegates or certificate students.
Provided by CIPD Enterprises Limited which is wholly owned by the Chartered Institute of Personnel and Development.