I am looking for some advice regarding my current role, I am a HR Administrator for a large company for over a year now, and previously was a HR Officer that took redundancy in another company for 3 years.
We have a lot of dealings with site managers, who have their own HR Advisor they go to - but for example if I answer the phone regarding a sickness query or contractual query (which is part of my role) they refuse to speak to me and want to be put through to their Advisor - but I can happily answer what they need to know myself. For example a site managers advisor wasn’t in that day, I asked if there was anything I could help with, and I was told they want to be put through to someone that has ‘more experience.’
I never had this when I was a HR Officer, I feel since I have the Administrator title - no one wants to come to me even for basic queries which is part of my job role. I am L3 CIPD qualified and halfway through my L5 Diploma.
I have my appraisal coming up this week and I want to put across how undermined I feel in my role, I feel my manager doesn’t want to take how I want to progress seriously. I have asked to shadow the Advisors but I have been ignored. How can I bring this up in a positive but firm way?
Any help would be appreciated.