An employee has just been to see their line manager in tears, really upset and very angry. I'm just looking for a bit of advice (ER is my weaker side of HR but I'm enjoying being able to build upon it!)
On Friday when the London bridge terror incident occurred, employee A said to employee B who is Pakistani "how on earth do people of your faith think that this is acceptable?" to which the response was "they share my faith but not my opinions, values or mindset. I do not agree with what they do and do not wish to continue this conversation"
Apparently, employee A (who is known for being aggressive and argumentative) kept going on and on about this incident, so employee B left the building and went home but still came back in tears today.
Their line manager has spoken to employee B to get a statement but employee A is completely unaware he's said anything wrong.
To my knowledge, this is the first time employee A has said anything offensive and I don't think it was witnessed by anyone else and employee B doesn't want to raise a grievance but would like it 'dealt' with.
I will get employee A's version of events and if needed, go down the verbal warning route and offer some guidelines of what is inappropriate to say in the workplace. Is there anything else I need to do?