Firstly, sorry if this is not the correct place to post this, I wasn't 100%
This afternoon, I was in one of our Transport offices speaking with one of our transport clerks. A driver came in to discuss PPE and I could not believe the way he spoke to her.
There was no swearing or anything but he honestly spoke to her like a piece of dirt on his shoe. After he left, I could see she was upset but did not want to discuss this, I have since spoken to her and she is considering putting in a formal complaint about him in the morning. I have also had a report today of another driver speaking to our H&S Manager in a similar way after she pulled his truck over to speak to him about him speeding on the site. It was the same again, just a very disrespectful attitude towards her. Only a few months ago, another driver was disciplined for shouting and swearing at the same H&S Manager when she was only trying to do a risk assessment on his vehicle, she had to abandon the risk assessment and let the driver calm down before trying again the next day.
I myself have had a few issues but it has always been in disciplinary or investigation meeting etc., where i understand that tensions can be heightened and things can spill over (i am not condoning this though) but things have usually calmed down when we adjourn and restart and I have always had an apology.
I do not know if this is a problem with us all being female and in our 20s, if it just the way they are used to speaking to people, or if they just do not like 'authority' figures. However, i am now worried that it is becoming a part of our culture where we allow people to speak to each other like this.
Does anyone have any tips for tackling this? We have the usual policies on bullying, harassment etc., and I do plan on issuing these to all staff again, but is there anything else I should be doing?