Giving feedback or making a complaint about our service

We are committed to providing high quality service to all our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our service.

If this happens, please send us full details of your complaint by email to: cscomplaints@cipd.co.uk or call us on +44 (0) 20 8612 6208 and ask to speak to one of our Customer Service Managers. Please provide your full name, contact details and membership number (if applicable).

There are separate specialised complaints procedures for the following which we can provide on request:

  • Quality Assurance (QA) Complaints Policy – formal complaints about CIPD approved and accredited study centres, and appeals about exam and assessment decisions.

  • Membership Upgrading Appeals – formal appeals against membership upgrading decisions resulting from undertaking a membership assessment.

  • CIPD Professional Code of Conduct – complaints that a member of CIPD has breached the Professional Code of Conduct.

How long will it take to resolve my complaint?

We will acknowledge receipt of your complaint within 1 working day of receiving it and if possible will respond to the points you raise at this time.

If your complaint requires investigation we will do so involving the relevant people at CIPD.

We will always respond as quickly as we can, normally taking no longer than 15 working days from the date we acknowledged receipt to investigate and respond to your complaint.

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