The Code of Professional Conduct sets standards for all CIPD Members. If you believe that a CIPD Member has acted outside of the Code of Professional Conduct, you may wish to submit a complaint so that it can be considered through the conduct process.
Before making a complaint, please read our Investigation Procedures and complete our checklist to help you determine whether the CIPD can deal with your concern(s).
Once you have completed the checklist, email email@example.com to confirm whether the individual you wish to raise an allegation against is in current membership. Once an individual has been established as being in current membership, the Code of Conduct team will provide you with a referral form where you should fill in the details of your allegation and submit appropriate supporting evidence. The CIPD are not able to look in to complaints that are not supported by evidence. You do not need to provide us with details of the allegations or submit evidence before you have been provided with the referral form.
The CIPD recognises and designates individuals, not organisations. A Member is not automatically accountable if their organisation departs from expected standards or accepted practices. For there to be a breach of the Code, there should be a demonstrable element of discredit upon the Member’s behaviour. The approach of the CIPD is that establishing a case for disciplinary action, the degree of any departure from the CIPD Code is considered. It is not the role of the CIPD to review or act in an appellate capacity over decisions made in other related proceedings (legal or otherwise, including employment, recruitment or disciplinary disputes).
If it is believed that a Member has lied or attempted to mislead court or tribunal proceedings, the court hearing the evidence is the appropriate authority to make this determination. The CIPD cannot investigate such complaints unless the court has made an express finding to that effect. The weight of evidence required to show that a witness knew a statement was untrue when he/she made it (as opposed to having made a mistake or having a different interpretation of events) is too great to achieve within the limitations of a CIPD investigation. It would be inappropriate for CIPD to encroach upon the jurisdiction of a court in such a way.
The CIPD wishes to ensure that the Investigation and Conduct Procedures are fair and reasonable to all the parties involved. It is not therefore usually possible for the Complainant to remain anonymous.
Misrepresentation of membership
If an individual is misrepresenting their CIPD membership level or qualification you must inform firstname.lastname@example.org in the first instance. If the matter is not concluded, it will be referred to the Code of Conduct team to review.
We cannot investigate allegations about:
- people who are not in current membership with the CIPD
- events that took place more than 12 months ago unless in exceptional circumstances
- companies' policies or their application of policies or processes
- CIPD products or services
- behaviour that falls outside the Code.
In these cases, please consider talking to one of the alternative contacts listed below.
Alternative contacts to help with your dispute
- Citizen's Advice Bureau and Citizen's Advice Scotland
Both offer free independent, confidential advice on a wide range of topics, including benefits and housing, employment rights and discrimination, debt and tax issues.
- Directgov is the UK government's help and information online service for people in England and Wales. It delivers information and practical advice about public services.
- The Equality and Human Rights Commission provides advice and information about the laws and rights in the UK about age, disability, gender, race and religion.
0845 604 6610 (England)
0845 604 5510 (Scotland)
0845 604 8810 (Wales)
- The Information Commissioner’s Office is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.
0303 123 1113 or 01625 545745
- Acas stands for Advisory, Conciliation and Arbitration Service. Acas aim to improve organisations and working life through better employment relations and supply up-to-date information, independent advice and high quality training. Whether you're an employer or an employee you can get free advice from their website or by calling their telephone helpline.
0300 123 1100
- Protect advice
Advise individuals with whistleblowing dilemmas at work, supports organisations with their whistleblowing arrangements and informs public policy and seeks legislative change.
Find out about the referred and investigated cases
What to expect if you make a request for a Certificate of Good Standing
A pool of trained volunteer panel members support the CIPD in considering alleged breaches of our Code of Professional Conduct