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Location - Birmingham 
Type - 12-month contract
Hours - 35 hours per week, happy to talk flexible working
Salary - £24,000 - £27,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

As Programme Coordinator, you will support the CIPD by leading the administration and co-ordination of the CIPD’s People Skills project in the Greater Birmingham area (incubator programme supported by Innovate UK). You will work closely with the Programme Manager to liaise with owners of small- and medium-sized businesses and partner them with local HR consultants who will deliver high-quality HR and people management support to the firm.

You will form close working relationships with a wide range of stakeholders, both in the CIPD and externally with supporting partners, including the Greater Birmingham Chambers of Commerce and the Behaviouralist, the company evaluating the project. Given the evaluative nature of the project, accurate record keeping of enquiries and interventions will be essential, as well as administration tasks and budget management.

You will also often be the first port of call for the SMEs that are being targeted by marketing for the project. You will gain an understanding of the types of intervention they require to boost their people management capability, as well as issues in the local labour market.

The role will be based from Birmingham.

Key responsibilities

  • Managing day‐to‐day work with key local partners and stakeholders 
  • Managing process of allocating support and resources to SMEs, potentially acting as key first contact point for SMEs seeking support 
  • Management of local budget and resources 
  • Administration of local meetings, PR and communications activity 
  • Acting as key point of contact for all local stakeholders and partners

Knowledge, skills & experience

  • Able to develop and manage complex stakeholder and partnership relationships with a range of organisations 
  • Highly organised with experience of running projects with a range of dimensions 
  • Customer service oriented with a passion for helping individuals and organisations 
  • A good understanding of the business pressures and constraints associated with working in an SME 
  • A good understanding of the people challenges and pragmatic solutions appropriate to working in an SME context 
  • Excellent communicator 
  • Organised and disciplined budget management experience 
  • Comfortable working within a dynamic and evolving context 
  • Experience of planning, managing and evaluating complex projects with discipline and direction 
  • Self‐motivated with high levels of drive, an ethical approach, well organised with the ability to manage their own time and prioritise a busy workload

Please note, this advert is due to close on 25 March 2018

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - Permanent
Hours - 35 hours per week, happy to talk flexible working
Salary - £36,500 - £40,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

The CIPD strives to maintain high standards of functional capability in end user systems. The role of SCCM Desktop Specialist will champion an approach of automating and improving deployment and software maintenance processes, and will optimise the ability for the CIPD people to self-serve across the suite of approved applications. The SCCM Desktop Specialist will be a guardian of security in end user systems while ensuring that the CIPD complies with relevant licensing and statutory requirements.

Key responsibilities

  • Document progress on relevant service requests from CIPD employees 
  • Software deployment to user devices, via the development and maintenance of a self-service portal 
  • Keeping software on all user devices up to date via automated tasks 
  • Manage the procurement, build, configuration, and deployment of hardware and software 
  • Supporting onsite support staff 
  • Managing anti-virus software and alerts and Windows updates for clients 
  • Provide cover for ISS team members when absent from office 
  • To monitor CIPD intranet social media for indications of potential IT problems and respond as requested 
  • Creation and maintenance of relevant process documentation, checklists and user guides, including the identification of opportunities to improve existing processes.

Knowledge, skills & experience

  • Solid IT Troubleshooting skills in both software and hardware 
  • Excellent knowledge of Windows operating systems 
  • Good knowledge of Networking fundamentals 
  • Good knowledge of Build and deployment process using SCCM 
  • Experience of Active directory administration 
  • Good Knowledge of SCCM’s capabilities 
  • MSI and other package deployments via SCCM 
  • Good time management, prioritisation and organisational skills 
  • Good verbal and written communication skills 
  • Sound problem resolution skills 
  • Experience with Office 365 applications and management 
  • Operating system rollout project skills 
  • Intune and mobile device management experience (desirable) 
  • Bitlocker Encryption knowledge (desirable) 
  • SCCM Reporting (desirable) 
  • ORCA(desirable)

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - 12 month contract
Hours - 35 hours per week, happy to talk flexible working
Salary - £22,800 - £25,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

Our Customer Services department are looking for two enthusiastic and ambitious Customer Service Representatives to join their busy and exciting team. If you enjoy developing positive relationships and taking a varied approach to tailor your customer service then this will be a fantastic position for you.

You will receive a tailored induction and training plan so you can confidently represent CIPD to our customers and work alongside your new team to provide a consistently high standard of customer service. You will gain new customers, engage with, retain and build long term relationships and take advantage of all opportunities to convert customers to use of CIPD products and services.

Due to the mixed nature of enquiries, every day will be different. You will need to build up detailed knowledge in a variety of areas and speak confidently to people at all levels. As you build up your competencies and skills new opportunities will arise such as working on our customer services stands at CIPD conference events across the country.

Knowledge, skills & experience

  • Excellent customer service skills (including questioning, probing, listening, establishing rapport, matching and closing) 
  • ‘A-level’ calibre with a genuine passion for speaking to customers and answering queries 
  • Strong team working ability 
  • Flexibility and able to adapt quickly to changing priorities 
  • Ambitious and willing to accept new challenges

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - Permanent
Hours - 35 hours per week, happy to talk flexible working
Salary - £37,000 - £40,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

We now have an opportunity for someone to join the Assessment team on a permanent basis. And it’s an exciting time to join us! Last November we launched our new Profession Map, which sets out the CIPD’s new standards for the people profession. These new standards mean that we have to change the way we think about assessment, and how we help HR, L&D and OD teams (across the UK and internationally) to understand their capability against our new standards, and assess them to come into membership with us. We mostly use external consultants to deliver the assessments, but need expertise within our team to support the design of assessment projects and methods, and manage the delivery of our client projects.

You’ll have experience of working in a B2B environment, and delivering customer-facing projects. You’ll have a very good understanding of assessment, and be able to design assessments for clients against a set of standards. You’ll also have delivered or managed the delivery of assessment projects, and had exposure to the HR environment, although you don’t need to have been in an HR role. You’ll be really confident and credible in presenting to clients and colleagues, both face to face and via webinar or conference calls. You’ll be an excellent thinker, able to see through the less important stuff and get to the root causes of situations and issues. You’ll also be positive and fun to work with!

Key responsibilities

  • Support the design and development of assessment solutions, methodologies and materials for UK and international assessments 
  • Scope and plan assessment projects for clients 
  • Manage the delivery of assessment projects for UK and international clients, including: launches, client briefings, sourcing external resources to deliver the projects, supporting the interpretation of results and outcomes, providing feedback and assuring both CIPD standards and quality of our assessments 
  • Manage relationships with external suppliers and consultants for the duration of project delivery 
  • Monitor budgets relating to the delivery of projects 
  • Work with colleagues to identify service improvements to deliver operational efficiencies, better customer service and commercial benefits to existing assessment offerings 
  • When required, provide support to consultants and CIPD employees to upskill them on changes to assessment materials, approaches and new ways of working 
  • Support the promotion of CIPD membership and services at client events and CIPD conferences

Knowledge, skills & experience

  • Knowledge of assessment design (to the extent that you could design an assessment against a set of standards) 
  • Experience of delivering / managing the delivery of assessments 
  • Experience of working in a B2B environment 
  • Experience of working in an HR environment (you do not have to have been in an HR role) 
  • High level of interpersonal and influencing skills, with experience working with senior level stakeholders 
  • Critical thinking – quickly absorb lots of information, and recognise what questions to ask to understand the root causes of issues 
  • Details focused 
  • Confident in delivering presentations, webinars and other client communications 
  • Experience of managing customer-facing projects 
  • Commercially astute 
  • BPS Test User qualified in occupational ability and personality testing (desirable) 
  • Qualified / registered to use other assessment instruments (desirable) 
  • Qualification in occupational psychology (desirable)
Please submit your CV and covering letter as part of your application.

Please note, this advert is due to close on 18 February 2019

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Non-Executive Board member - CIPD

We invite applications from individuals who are committed to our purpose and can bring to our Board current senior HRD experience from working in a large, preferably listed or public sector organisation.

In influencing and holding us to our strategic priorities, the successful candidates will have the collaborative skills to work constructively with the rest of the Board and Senior Leadership team. They will have the business acumen and strategic capability to contribute to setting the future direction of the CIPD as we continue to transform.

This is a fantastic opportunity for a senior HRD to gain or build on their board experience and make a real contribution to shaping the future of the HR profession and the future of work more broadly.

The role, which is voluntary, is for a three-year (renewable) term from May 2019.

For further information including an application pack, please email boardvacancies@cipd.co.uk

The closing date is 28th February 2019

Location - Wimbledon, South West London
Type - Permanent
Hours - 35 hours per week, happy to talk flexible working
Salary - £27,000 - £30,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

As System Support Executive, you will work as part of our Digital Workplace & Technologies team to provide support to users and contribute to the maintenance and development of IT Systems.

Key responsibilities

  • Provide second-line support to system users, working with them to identify and implement improvements and resolve issues 
  • Analyse and provide feedback on system change requests and issues 
  • Make configuration changes to systems as required 
  • Take part in system and integration testing to ensure adherence to agreed standards 
  • Produce relevant documentation to support change implementation and issue resolution 
  • Ensure assigned change requests and issues are managed through to delivery and resolution in line with internal service level agreements 
  • Keep up to date with system roadmaps and work with the business and ISS colleagues to plan and successfully make use of new functionality and complete system upgrades

Knowledge, skills & experience

  • Graduate calibre with a keen interest in business systems and technology 
  • Knowledge and experience of using different methods to identify and solve problems 
  • Knowledge and experience of mapping and documenting processes
  • Strong communication skills with an ability to translate business requirements into system changes 
  • Experience of working with end users to troubleshoot and improve use of systems 
  • Experience of working with Integra, Salesforce, Consensus, Open Accounts and/or Cognos (desirable) 
  • Experience of designing and delivering system training (desirable) 
  • Experience of SQL (desirable)

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - Permanent
Hours - 35 hours per week, happy to talk flexible working
Salary - £34,000 - £38,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

We have an exciting opportunity for an experienced, results-driven marketer to join our 50-strong marketing and digital team. The Senior Marketing Executive will develop strategies and campaigns to grow our membership through member acquisition and retention.

You’ll take full ownership of your campaigns, bring new ideas to the table, and you’ll liaise directly with senior stakeholders. At the same time, you’ll inspire and train other team members to deliver great results. We’re looking for a marketer with strong digital and data skills as well as top notch interpersonal and influencing skills.

Key accountabilities

  • Develop strategies and campaigns that are customer-centric, insight-led, innovative, and deliver results.
  • Take full ownership for campaign delivery, innovation and performance.
  • Build strong relationships with senior stakeholders; use your influencing skills when needed.
  • Understand your audiences, and select data for your campaigns using our Sales Force CRM system.
  • Develop compelling message hierarchies and segmentation plans.
  • Use testing, tracking and automation to deliver effective campaigns and customer journeys. Add in extra marketing activity if needed to achieve your targets.
  • Manage the production of marketing collateral to support the customer journey.
  • Work with the wider campaign to support membership and qualification campaigns and projects.
  • Support the senior marketing team through planning, and finding ways to improve team performance.
  • Deputise for the marketing manager.

Knowledge, qualifications & experience

  • Graduate calibre with a relevant business and/or marketing qualification
  • A proven track record of delivering integrated marketing campaigns
  • Able to work autonomously and take ownership of assigned campaigns and projects
  • Strong marketing delivery skills including complex data selections and segmentation
  • Experience of testing, tracking, analysing and reporting on marketing performance
  • Understanding of the latest digital marketing techniques and technologies
  • Ability to translate business requirements into marketing strategies and campaigns 
  • Experience of managing projects to improve marketing performance
  • Strong copywriting, communication, negotiation and influencing skills
  • Ability to build strong relationships with senior stakeholders, and to influence when necessary
  • Excellent organisation skills and ability to manage multiple projects
  • Strong business and financial acumen, including budget management and forecasting
  • Previous experience of membership or loyalty marketing is desirable.


There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

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Disability Confident Leader logo

Disability Confident employer

The CIPD is a Disability Confident Leader. We work with the DWP and lead the way in changing attitudes towards disability, and to encourage all employers to provide opportunities to ensure that people with disabilities and those with long-term health conditions are able to fulfil their potential at work. We regularly review our own people practices and approaches to ensure that our workplace is as open, diverse, accessible and inclusive as possible. 

Stonewall Global Diversity Champions

Stonewall Global Diversity Champion

The CIPD is a member of Stonewall’s Global Diversity Champions programme, working together to ensure that we are an LGBT+ inclusive employer and membership organisation across our UK and International communities. Our principles – work matters, people matter and professionalism matters – enshrine our belief that good work is safe and inclusive.

Stonewall and the CIPD share the vision that by embedding inclusive values, organisations can drive higher levels of wellbeing, motivation, satisfaction and productivity. Our ambition is to ensure that all of our staff and volunteers feel confident and comfortable in bringing their whole selves to work - because people perform better when they can be themselves. 

Read: The CIPD pledges to make a positive difference to LGBT+ workers

Business in the Community Race at Work Charter Champion

Here at the CIPD we take race diversity seriously, which is why we are a partner of the Business in the Community Equality Campaign. We work with Business in the Community to take practical steps to tackle the barriers that ethnic minority people face in recruitment and their career progression and ensure that we are representative of British society today.

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