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eLearning Coordinator | £23,500 - £26,000

Location - Wimbledon
Type - 6 month short term contract
Hours - 35 hours per week
Salary - £23,500 - £26,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 140,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

Our Digital Production team are looking for an eLearning Coordinator to provide administrative support to courses on the VLE. You will be the first port of call for VLE related customer service queries, providing support to wider VLE Team, encouraging mutual sharing of knowledge, information and resources. You will ensure the CIPD Training’s online product offer remains up-to-date and leading edge.

Key responsibilities

  • Set up courses and users on the VLE for CIPD Training and Market Development Team qualifications. Including course builds, copying and/or amending course content, enrolling students, tutors, creating cohorts and setting up learning groups. 
  • Be the primary contact for answering enquiries from students, tutors and internal staff on the use of the VLE including Moodle, Mahara and TurnItIn. 
  • Work with technical VLE staff, colleagues around the business and external suppliers to resolve issues in a timely manner according to good customer service standards. 
  • Proactively seek out ways to streamline procedures in order to improve/update LMS processes. 
  • Be the CIPD expert on webinar activities. This includes scheduling sessions, providing WebEx training and support, maintaining the WebEx resource area and hosting events. 
  • Maintain and update all library, guidance, policies and resource areas on the Moodle platform. Monitor daily tasks and development requests for the VLE, and anticipate any problems or changes that could impact on internal or external user groups. Forward plan effectively to ensure all stakeholders are kept up-to-date with changes/developments in order to maintain continuous customer care and satisfaction. 
  • Support other VLE Team members with ongoing developments of the VLE platforms/resources as required by business priorities. 
  • Provide administrative support to additional projects outside of the core remit requiring VLE or other learning technologies as part of the development of the products. Have an appreciation of and commitment to adhering to best practice in online user experience, copyright, data protection and equal opportunities issues. 
  • Keep up-to-date with the e-learning industry, specifically focusing on all aspects of Moodle, Mobile Learning, MOOC’s, and e-portfolios through external research, user groups, and seminars to ensure future business remains competitive.

Knowledge, skills & experience

  • Of graduate calibre 
  • Experience in the administration of blended learning programmes where Moodle (or another Virtual Learning Environment) is the online delivery platform 
  • Good computer and technical skills, as well as sound process design and documentation competencies Motivated to produce consistently high quality outputs 
  • Interested in e-learning and web technologies 
  • Excellent communication skills and able to tailor any message for the intended audience 
  • Ability to prioritise, work under pressure and work unsupervised 
  • Able to work collaboratively within the immediate team and beyond 
  • Have a methodical, numerate, and logical approach to work load 
  • Moodle administrative tasks 
  • Good customer service skills 
  • Good technical and process knowledge 
  • Ability to clearly and succinctly communicate processes to others 
  • Microsoft Office 
  • Understanding and commitment to providing the best online user experience 
  • Knowledge of data protection/copyright issues 
  • HTML skills (desirable) 
  • E-portfolio tools, Mahara in particular (desirable) 
  • Articulate interactive presentations software (desirable) 
  • Camtasia screen cast software (desirable)

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Exams Co-ordinator | £19,500 - £22,000

Location – Wimbledon, South West London
Type – Permanent
Hours – 35 hours per week
Salary – £19,500 - £22,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 140,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

A fantastic opportunity has arisen for an Exams Co-ordinator with great organisational skills to support CIPD’s Quality Standards and ensure regulatory compliance across our qualifications Centres. The right candidate will have experience of working in qualifications and will have excellent customer service skills.

The Exam Co-ordinator role is a quality and process driven one. You will be required to collate and maintain accurate records and data to ensure the smooth running of exams processes. You will be the first point of contact for queries and support your team by producing statistics and running reports to improve performance.

Key responsibilities

  • Utilise a broad knowledge of the CIPD qualification portfolio and quality assurance processes to provide informed initial point of contact services
  • Maintain accurate data and records relating to qualifications and CIPD centres
  • Ensure that established protocols relating to the enrolment and assessment of CIPD examinations are completed accurately and to the fixed sequence and schedule
  • Contribute to a range of business operations and projects and liaise with relevant stakeholders to enhance service delivery and to support management information and regulatory compliance reporting by ensuring all project logistics are in place and effectively executed
  • Document work flows, processes, business rules and qualification related product information
  • Conducting work flow analysis to identify process enhancements
  • Input to design and implementation of new systems
  • Take ownership queries and liaise with customer service colleagues to ensure swift resolution
  • Work as part of a team, supporting the Team Manager with the production of statistics and other student admin activities related to the team
  • Support the student admin team across a range of activities to ensure that all service levels and compliance measures are achieved
  • Carry out a range of general administration activities supporting Customer Services during peak periods

Knowledge, skills and experience

  • Excellent organisational skills with proven ability to prioritise and work under pressure to carry out a range of complex and time sensitive activities
  • Accuracy and attention to detail
  • Able to maintain the integrity and confidentiality of centre and student information
  • Able to identify and respond to incidents that may threaten the integrity of CIPD qualifications and assessment material
  • Excellent communication both written and spoken
  • Able to work as a reliable and flexible member of the team in order to support an integrated, risk based and customer focussed approach to quality assurance
  • Proficient in the use of databases, Microsoft suite and other IT application and able to generate and interpret management information reports
  • Previous experience of working within a regulated qualification awarding organisation (desirable)
  • Knowledge and understanding of qualification assessment and quality assurance systems and processes (desirable)

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

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