The jobs listed below are current vacancies at the CIPD. If you are looking for HR vacancies at other organisations, please visit our People Management Jobs site for hundreds of HR Jobs.

Location - Wimbledon, South West London
Type - 12 month contract, happy to talk flexible working  
Hours - 35 hours per week
Salary - £22,000 - £24,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 140,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

The CIPD Customer Services department are looking for an Outbound Customer Service Representative to join the Learning Enquiries team. You will be providing a first class service in order to generate new members, engage with and retain existing members. This is a busy and exciting team so we are looking for an enthusiastic and ambitious candidate who enjoys developing positive relationships. You will receive a tailored induction and training plan so you can confidently represent CIPD to our customers and work alongside your new team to provide a consistently high standard of customer service.

Key responsibilities

  • Carry out a range of outbound calling campaigns, ranging from membership campaigns to sales and market research 
  • Continuously build, develop, share and maintain in depth product knowledge in order to provide a knowledgeable response to customers and so provide an added value service 
  • Actively seek and record information on customers including feedback comments on quality of service and ideas for new products 
  • Use a range of computer applications to accurately enter and amend customer data to promptly process financial and other transactions, and to build an accurate customer database 
  • Ensure that agreed levels of productivity, effectives and dials are achieved on a daily/weekly/monthly basis and that customers records or updated with an accurate reflection of contact between themselves & CIPD 
  • Attend off site and evening events including customer open evenings, and trade shows/exhibitions 
  • Follow up on all leads identified through various sources and build relationships with customers promoting CIPD Membership benefits and products and services 
  • Get involved in development and testing of new processes, systems and technology

Knowledge, skills & experience

  • Confident, clear and concise communicator, both orally and in writing 
  • Able to deal confidently with people at all levels and develop positive working relationships with team members and colleagues 
  • Able to work as a member of a team 
  • Great attention to detail and accuracy 
  • Flexible in response to changing priorities and needs and able to demonstrate a ‘can do’ and positive attitude 
  • Willing to acquire new competencies and accept new challenges 
  • Able to analyse and solve problems and determine and recommend appropriate courses of action 
  • Good outbound telephone call handling skills to also include up-selling and cross selling 
  • Excellent telephone call handling skills including questioning, probing, listening, establishing rapport, matching and closing 
  • Able to learn and understand high volumes of product information 
  • Able to quickly learn how to use internal IT systems in order to log and retrieve customer information 
  • Able to search for and find information on the CIPD website and using the Internet 
  • An aptitude for learning new IT systems quickly

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - Permanent
Hours - 35 hours per week, happy to talk flexible working
Salary - £24,000 - £27,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 145,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

Our Customer Experience team are looking for an eLearning to provide support for both the day-to-day running and the development of CIPD’s Digital Learning Technology activities. You will proactively manage the Training content project pipeline to ensure the digital learning technology solution is both timely and offers a superb customer experience. As well as ensuring the VLE and other eLearning solutions are delivered to the highest Customer Experience and User Experience standards.

Key responsibilities

  • Assist with the delivery of projects relating to the VLE 
  • Working with the Digital Learning Technologist, proactively seek out ways to improve, streamline and update features or processes in order to add value to the VLE 
  • Assist with activities focussed on helping staff, students and tutors become proficient/self-sufficient on the VLE 
  • Help monitor requests from the business, students and tutors for development and improvements to the VLE 
  • Assist with VLE-related customer support queries escalated from the Training Ops team, and provide backup for customer queries via Zendesk and via phone as required. Work with technical VLE staff, colleagues around the business and external suppliers to resolve issues in a timely manner according to good customer service standards 
  • Contribute as required to course builds, copying and/or amending course content, enrolling students and tutors, creating cohorts and setting up learning groups 
  • Working with the Digital Learning Technologist and the Training Content and Ops teams, proactively monitor and manage the (course) project pipeline and advise, plan and execute tasks accordingly 
  • Working with the Digital Learning Technologist and the wider Customer Experience team, ensure that the VLE and other eLearning platforms and solutions provide an excellent customer experience 
  • Provide support to additional projects outside of the core remit as required to support the Customer Experience Team 
  • Ensure online usability and accessibility standards are observed across the VLE 
  • Keep up to date with developments and trends in Digital Learning/e-learning technology and trends 
  • Contribute to the Customer Experience department strategy, supporting CIPD’s development and delivery of digitally enabled, customer-centric online solutions

Knowledge, skills & experience

  • Of graduate calibre 
  • Experience in the administration of blended learning programmes where Moodle (or another Virtual Learning Environment) is the online delivery platform 
  • Good computer and technical skills, as well as sound process design and documentation competencies Motivated to produce consistently high quality outputs 
  • Interested in e-learning and web technologies 
  • Excellent communication skills and able to tailor any message for the intended audience 
  • Ability to prioritise, work under pressure and work unsupervised 
  • Able to work collaboratively within the immediate team and beyond 
  • Have a methodical, numerate, and logical approach to work load 
  • Moodle administrative tasks 
  • Good customer service skills 
  • Good technical and process knowledge 
  • Ability to clearly and succinctly communicate processes to others 
  • Microsoft Office 
  • Understanding and commitment to providing the best online user experience 
  • Knowledge of data protection/copyright issues 
  • HTML skills (desirable) 
  • E-portfolio tools, Mahara in particular (desirable) 
  • Articulate interactive presentations software (desirable) 
  • Camtasia screen cast software (desirable)

Please note this advert will close on Wednesday 6 December 2017.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - Permanent
Hours - 35 hours per week, happy to talk flexible working
Salary - £34,000 - £38,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 145,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

We have an exciting opportunity for an experienced B2B marketer to join our 40-strong marketing and digital team. The Senior Marketing Executive will plan, deliver and analyse campaigns that generate and nurture sales leads. Last year we grew sales by 40%; this year we’d like to grow even more. If you have relevant experience of B2B marketing and you’re up for a challenge, please apply.

This is an autonomous role, requiring regular liaison with senior stakeholders and our sales team. We’re looking for someone to use their previous experience to influence our strategy and to implement change.

The jobholder will use strong digital marketing skills to deliver effective multi-channel campaigns. They’ll work with complex data groups and will use testing and analysis to optimise all activity.

Key responsibilities

  • Work closely with the B2B team to understand customers 
  • Build an understanding of our B2B portfolio including training, qualifications, membership and consultancy 
  • Develop and execute marketing programmes that maximise lead generation, lead nurture and ROI 
  • Write compelling marketing copy and develop assets to support the customer journey 
  • Deliver marketing programmes that are customer-centric, content-led, and driven by insight and data 
  • Use our Salesforce CRM and Marketing Cloud email systems to make complex data selections 
  • Develop and optimise customer journeys to include enquiry, nurture, proposals and retention 
  • Monitor sales, revenue and budgets. Analyse, optimise and report on all marketing activities.

Knowledge, skills & experience

  • Graduate calibre with a relevant business and/or marketing qualification 
  • Ability to build positive relationships with senior stakeholders 
  • Experience of developing marketing plans 
  • A proven track record of delivering lead generation and nurture campaigns 
  • Strong digital marketing skills including data management and selection, digital marketing and analysis 
  • Experienced in digital marketing platforms e.g. CRM, email, social media, Google Analytics 
  • Strong copywriting, communication, negotiation and influencing skills 
  • Excellent organisational skills and ability to manage multiple projects (desirable) 
  • Strong business and financial acumen, including budget management and forecasting (desirable).

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - Permanent
Hours - 35 hours per week, happy to talk flexible working
Salary - £24,500 - £28,500

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 145,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

Our Customer Service & Operations team are looking for a B2B Operation Executive to supervise the day-to-day activities of the team, managing the allocation of work and management of direct reports in order to achieve customer service excellence and revenue targets.

Key responsibilities

  • Supervise the activities of the team promoting a positive and customer focused culture amongst team members 
  • Lead by example, being a role model through your skills, knowledge and behaviour and a visible and motivating presence the team and the department 
  • Support the Employer Engagement team UK and International in pre & post sales client support 
  • Ensure that resources are allocated according to team activity levels in order to achieve set service targets 
  • Responsible for the following B2B financial processes, involving close liaison with Finance Line management support for direct report including, induction, on-gong training and carrying out development and coaching of the team including performance and development reviews 
  • Coach and develop direct reports on customer service skills, process, product and system knowledge 
  • Maintain and build on existing strong relationships with our internal stakeholders, Employer Engagement, Business Managers, Marketing, Finance 
  • Contract with our CIPD Associate trainers for B2B events and ensure travel and accommodation is arranged through our third party supplier effectively 
  • Identify and flag improvements to business processes and systems and assist in implementing improvements 
  • Maintain strict cost control and identify areas for savings 
  • Document work processes and producing training and systems manuals to ensure that all work processes are fully and accurately documented.

Knowledge, skills & experience

  • Customer focused with excellent customer service skills 
  • Excellent administration skills, accurate with good attention to detail 
  • Experience of working in training administration in a similar environment 
  • Ideally experience of carrying out financial processes such as invoicing, credit card payment, credit control, reconciliation 
  • Coaching and training skills
  • Good presentation skills 
  • Strong communication skills with the ability to deal with people at all levels, and contacts both inside and outside the organisation is essential 
  • Prioritisation and organisational skills, and be able to work to strict deadlines under constant pressure, in a dynamic and seasonal environment
  • Ability to quickly learn a high volume of product knowledge across a range of products and services
  • Computer literate, proficient in using customer databases, excel and other MS packages 
  • Able to analyse and solve problems and determine, recommend and implement solutions 
  • Motivated to manage their own continuing learning and development, and the learning and development of team members, in order to respond to the changing needs of the business 
  • An interest in HR and learning and development is desirable.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Who we are

Find out about our purpose and vision, meet our team and learn how we're governed

Read more

What we do

Discover how we champion better work and working lives on a day-to-day basis, and read our annual report

Find out more
Disability Confident employer logo

Disability Confident employer

The CIPD is a Disability Confident employer. We work with the DWP and lead the way in changing attitudes towards disability, and to encourage all employers to provide opportunities to ensure that people with disabilities and those with long-term health conditions are able to fulfil their potential at work. We regularly review our own people practices and approaches to ensure that our workplace is as open, diverse, accessible and inclusive as possible. 

Stonewall Global Diversity Champions

Stonewall Global Diversity Champion

The CIPD is a member of Stonewall’s Global Diversity Champions programme, working together to ensure that we are an LGBT+ inclusive employer and membership organisation across our UK and International communities. Our principles – work matters, people matter and professionalism matters – enshrine our belief that good work is safe and inclusive.

Stonewall and the CIPD share the vision that by embedding inclusive values, organisations can drive higher levels of wellbeing, motivation, satisfaction and productivity. Our ambition is to ensure that all of our staff and volunteers feel confident and comfortable in bringing their whole selves to work - because people perform better when they can be themselves. 

Read: The CIPD pledges to make a positive difference to LGBT+ workers

Top