The jobs listed below are current vacancies at the CIPD. If you are looking for HR vacancies at other organisations, please visit our People Management Jobs site for hundreds of HR Jobs.

Location - Wimbledon, South West London
Type - Up to 12 months maternity cover
Hours - 35 hours per week, happy to talk flexible working
Salary - £40,000 - £45,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

The CIPD Customer Service department have an opportunity for a Student Administration Manager to join them to cover a period of maternity leave. You will have overall responsibility for the planning, management and performance of the Student Administration team. You will lead on the development, improvement and delivery of all administrative processes and procedures associated with CIPD qualifications and exams in order that targets for service and quality excellence are achieved.

Key responsibilities

  • Accountable for the administrative activities for CIPD qualifications and exams, promoting a positive and customer focused culture amongst team members. To lead by example being a role model through your skills, knowledge and behaviour and a visible and motivating presence to the team and the department 
  • Responsible for the performance of the team in order to successfully achieve team objectives and deliver against key metrics and customer SLA’s and as a result to drive high customer satisfaction levels amongst core customer groups including students and study centres 
  • In conjunction with the Head of Customer Service, responsible for preparing and implementing a business plan and staffing budget for the team which contributes to the achievement of Department and Directorate objectives 
  • Responsible for management of team operational and staffing costs in order to ensure management of costs against budget and to identify opportunities for cost efficiencies 
  • Responsible for team resource planning and implementation, carrying out ongoing review of resource plans, adjusting them on an ongoing basis in order to manage activity levels and handle variances including planned and unplanned peaks and changes in activity levels 
  • Responsible for team compliance in a highly regulated environment including adherence to external standards including Ofqual, GDPR and PCI standards 
  • Responsible for the development and management of complex relationships and interactions with key internal and external stakeholders 
  • Responsible for ensuring team knowledge and skills are regularly reviewed and developed ensuring high levels of accuracy and adherence to policies and procedures 
  • Responsible for monitoring and reviewing activities in the team to drive continuous improvement initiatives in order to positively impact on delivery of service to customers and stakeholders 
  • Responsible for escalated complaints in relation to qualification results and exam administration in line with the CIPD Complaints procedure 
  • Responsible for reporting to stakeholders on team performance against key metrics and SLA’s, in order that team performance is transparent and understood.

Knowledge, skills & experience

  • Graduate calibre ideally holding a relevant customer service, administration or management qualification 
  • Experience of administrative management in a highly regulated and compliance led environment, ideally with experience of qualifications or exams administration (or similar), and in a similar industry sector specifically training, qualifications or membership organisation 
  • Focus on and experience of quality management 
  • Experience of planning, budgeting and cost management 
  • Experience of resource planning and management 
  • Experience of working to and reporting against Service Level Agreements and other performance metrics 
  • Customer focused, able to demonstrate expert customer service skills and complaint handling 
  • Leadership and management of teams including ability to motivate teams, coach and develop, managing performance 
  • Confident communicator able to influence and build positive relationships with a range of internal and external stakeholders 
  • Prioritisation and organisational skills, with the ability to work to strict deadlines in a complex environment with a range of competing / conflicting priorities 
  • Highly Computer literate, proficient in using customer databases, excel and other MS packages 
  • Experience of project working and management 
  • Focused on continuous improvement / business process improvement 
  • Resilience and ability to work under pressure 
  • Recruitment skills and experience 
  • Logical / critical thinker, problem solver 
  • Analytical skills 
  • Accuracy and attention to detail 
  • Ability to quickly learn a high volume of product knowledge across a range of products and services 
  • Motivated to manage their own continuing learning and development, and the learning and development of team members, in order to respond to the changing needs of the business

Please note, this advert is due to close on 26 June 2019

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - Permanent
Hours - 35 hours per week, happy to talk flexible working
Salary - £34,000 - £38,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

The CIPD Digital Marketing team have a permanent opportunity for a Database Support & Reporting Executive to join them. You will provide data support, meaningful analysis and reporting to enable and improve CIPD customer and market understanding across the business.

Key responsibilities

  • Provide a data intelligence service to internal customers, applying knowledge of CIPD’s data, products and services to improve analysis and understanding, using Marketing Cloud, Google Analytics and Social Studio 
  • Support and advice internal customers on Marketing Cloud data good practice, including filtering, SQL, data extraction, encrypting files for sending data to third parties, as well as house-keeping 
  • Compile and maintain numerous ‘Data Views’ using SQL within Marketing Cloud to join daily data imports with Salesforce synced data, and on occasion manually imported data, to enable teams across the whole business (CIPD UK, CIPD International, Branches) 
  • Use problem solving skills to identify data issues and suggest solutions, taking responsibility and liaising with internal and/or external suppliers 
  • Work with Marketing teams on developing automated customer journeys, selecting data, and testing. Contribute to Marketing Cloud support documentation on data and data management 
  • Coach and train members of the team on new processes and techniques 
  • Ensure data quality is maintained by checking accurate and up-to-date data is stored on our databases, along with continually thinking of ways to improve the quality of this data. Help put into practice any new ideas that will improve the quality of CIPD data 
  • Participate in the ongoing development of the Institute’s databases (such as Integra, Marketing Cloud and Salesforce) to ensure the effective integration of data, providing support in testing new systems and processes to ensure they work and are user-friendly.

Knowledge, skills & experience

  • Of graduate calibre 
  • Excellent data manipulation skills 
  • Great attention to detail 
  • Excellent knowledge of SQL, Google Analytics, Microsoft Office (Word, Excel & Access) 
  • Deadline-focused, prioritisation, numerical & analytical skills 
  • Basic programming skills (desirable)
  • Working knowledge of Marketing Cloud / Salesforce, Cognos 10 reporting, Integra, Survey Monkey (desirable) 
  • Relevant IT or Marketing qualification (desirable)

Please note, this advert is due to close on 25 June 2019

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - Permanent
Hours - 35 hours per week, happy to talk flexible working
Salary - Circa £78,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

The CIPD has an opportunity for a Head of PR & Communications working at our Wimbledon Head Office to develop the CIPD’s PR and communications strategy to build the profile and reputation of the CIPD and more broadly, the HR profession as the trusted and respected experts in work, workforce and workplace issues.

As Head of Communications, you will have in-depth understanding of brand guardianship PR and communication strategies with a particular focus on media and social platforms. You will work closely with the content teams to establish priorities and identify appropriate channels as well as constantly scanning the horizon for opportunities and threats.

You will possess exceptional time and people-management skills, and be able to keep track of multiple priorities. You will have extensive experience working within communications and PR.

Knowledge, skills & experience

  • Experience of managing communications through a period of organisational transformation and change is highly desirable 
  • Proven experience developing and implementing communication strategy and management at senior level in a diverse organisation 
  • A strong understanding of communications strategy and tactics plus experience of developing competitive communications strategies 
  • Considerable experience managing teams 
  • Extensive experience of communicating through different channels and understanding how to make sure channels are appropriate both to message and audience 
  • Journalistic skills or experience would be advantageous 
  • Experience of sense-checking demands and requests and driving forward a cohesive communications output as a whole while retaining clear focus and commitment to seeing each separate communication as part of the bigger picture
  • Expertise in developing and implementing strategies to influence opinion formers and engage influencers at a high level 
  • The ability to build strong relationship with external individuals and organisations whilst also developing key relationships within CIPD 
  • Strong people management, emotional intelligence and personal presence to be able to deal with key influencers with confidence 
  • An ability to manage competing priorities and delegate effectively

Please note, this advert is due to close on 17 June 2019

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - 12 month contract
Hours - Part time, 28 hours per week, happy to talk flexible working
Salary - £30,000 - £35,000 pro rata

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

We’re looking for an experienced Marketing Executive to join our team in Wimbledon, London to cover a period of maternity leave. You’ll join a 40-strong in-house Marketing team and you’ll be responsible for planning and delivering marketing campaigns to drive membership and revenue.

You will be one of 10 Marketing Executives responsible for campaign delivery. You will manage multiple integrated campaigns and work as part of a busy, professional marketing team.

You will design and deliver campaign plans using analysis and testing to identify the most effective approaches. Through our Salesforce CRM system, you will select your target groups from our extensive database. You’ll set and manage budgets and evaluate campaigns to improve effectiveness.

Activities and channels may include email, social media, print and online advertising, outbound calling, direct mail, newsletters, content marketing, webinars, events, enquiry capture and follow up. You will write compelling copy and develop segmented messaging to improve your results.

You’ll work closely with other parts of the marketing team including design, data and analysis, social media, brand, PR and corporate communications. You’ll liaise directly with stakeholders across the business and external partners.

Experience of direct and digital marketing are both essential for this role, as are strong planning and campaign management skills. You will be of graduate calibre, ideally a CIM postgraduate or equivalent.

This is a great opportunity to join one of the UK’s most respected professional bodies and work in a large, professional marketing team.

How to apply

Please submit your CV and cover letter outlining your experience of:

1. Direct and digital marketing 

2. Planning marketing campaigns.


There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - Permanent
Hours - 35 hours per week, happy to talk flexible working
Salary - £32,500 - £37,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

Are you passionate about the changing world of work? Do you want to be part of a team that’s leading the debate and generating front page news on hard-hitting issues like spiralling CEO pay, employee well-being, the UK’s skills system, diversity and inclusion and more?

We have a terrific opportunity for a Senior Press Officer to join our in-house brand and communications team. This is an exciting time to join the CIPD. The world of work is constantly evolving and as the professional body for HR and people development, we’re at the heart of important debates with Government, businesses and other key stakeholders.

If you want to work with a team that truly championing change in the world of work for the good of individuals businesses, economies and society, then we want to hear from you.

Key responsibilities

You will:

  • Easily and proactively build relationships with journalists across national, broadcast and trade media 
  • Work closely with the CIPD’s communications, research and policy teams to create and deliver communications campaigns that influence a range of stakeholders, including media, the HR profession, line managers and policy-makers 
  • Produce high-impact media coverage that builds the CIPD’s profile in national, business and broadcast media 
  • Respond quickly and effectively to breaking news and incoming media requests in our busy press office 
  • Create high-quality written material across a number of channels – from rapid response media statements and press releases to longer articles and website copy 
  • Work closely our strategic partners – including commercial partnerships and the publishing team behind the CIPD’s monthly member magazine People Management

Knowledge, skills & experience

You will have:

  • Excellent writing skills, able to create compelling copy for a range of audiences and channels 
  • Extensive experience in media relations or journalism 
  • Strong awareness of media and non-media influencers with good contacts in the national and business media 
  • Experience in creating and managing communications campaigns 
  • The ability to work well under pressure in a fast-paced environment, juggling competing deadlines and shifting priorities at short notice 
  • Strong consultancy skills for interactions with the wider business and external partners 
  • Good understanding of social media and website analytics 
  • Experience of working in a policy environment or for a charity or membership organisation (desirable) 
  • Experience of content management systems (desirable) 
  • Strong work ethic with a commitment to excellence and results 
  • A creative, enthusiastic and collaborative approach to work


There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours. In addition to a competitive salary, we offer a range of benefits including interest-free season ticket and bike/car loans, childcare vouchers and a personal pension scheme.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Disability Confident Leader logo

Disability Confident employer

The CIPD is a Disability Confident Leader. We work with the DWP and lead the way in changing attitudes towards disability, and to encourage all employers to provide opportunities to ensure that people with disabilities and those with long-term health conditions are able to fulfil their potential at work. We regularly review our own people practices and approaches to ensure that our workplace is as open, diverse, accessible and inclusive as possible. 

Stonewall Global Diversity Champions

Stonewall Global Diversity Champion

The CIPD is a member of Stonewall’s Global Diversity Champions programme, working together to ensure that we are an LGBT+ inclusive employer and membership organisation across our UK and International communities. Our principles – work matters, people matter and professionalism matters – enshrine our belief that good work is safe and inclusive.

Stonewall and the CIPD share the vision that by embedding inclusive values, organisations can drive higher levels of wellbeing, motivation, satisfaction and productivity. Our ambition is to ensure that all of our staff and volunteers feel confident and comfortable in bringing their whole selves to work - because people perform better when they can be themselves. 

Read: The CIPD pledges to make a positive difference to LGBT+ workers

Business in the Community Race at Work Charter Champion

Here at the CIPD we take race diversity seriously, which is why we are a partner of the Business in the Community Equality Campaign. We work with Business in the Community to take practical steps to tackle the barriers that ethnic minority people face in recruitment and their career progression and ensure that we are representative of British society today.

A problem occurred while rendering this section
Object reference not set to an instance of an object.
Top