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Qualifications and Apprenticeships Manager | Circa £50,000

Location - Wimbledon, South West London
Type - 12 month contract 
Hours - 35 hours per week
Salary - Circa £50,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 140,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

The CIPD Qualifications team are looking for an experienced Qualifications and Apprenticeships Manager who can lead the CIPD qualifications delivery via the development and management of strong relationships with partner centres. You will deliver against operational and commercial targets, ensuring both customer service and CIPD standards are upheld.

You will lead the centre quality officer’s team, embedding a high performing culture of continuous improvement. Ensure that approval, re-approval and monitoring quality assurance objectives are met and that there are high levels of engagement with centres.

Key responsibilities

  • Lead the delivery of CIPD qualifications via our partner centres. Manage and develop strong relationships with these centres that enable the delivery of our operational and commercial targets 
  • Lead the review and development of the CIPD’s centre strategy to support innovation and improvement and to ensure that it is fit for purpose 
  • Manage and motivate the Centre Quality Officers and focus on performance and support ongoing development 
  • Lead the Centre Quality Officers and collaborate across qualifications and student support to ensure policies and processes are run efficiently and to high standards of customer services 
  • Work collaboratively with the Head of Membership and Qualifications to ensure consistency across our membership, qualifications and assessment services 
  • Lead the development and implementation of the CIPD’s approach to Trailblazer apprenticeships in HR and L&D 
  • Deputise for the Head of Membership and Qualifications as required and represent the CIPD by attending and presenting at relevant conferences, exhibitions and networking events in order to raise the profile and awareness of CIPD qualifications 
  • Plan centre engagement activity, identifying the most effective format and making the best use of resources 
  • Establish and maintain effective working relationships with key external stakeholders including CIPD’s centres, external quality assurance community, other professional bodies and awarding organisations and the qualification regulatory bodies 
  • Keep up to date with external developments in vocational and business education, human resource management, and learning and development. Use insights to inform the development and continuous improvement of CIPD qualifications and quality assurance functions.

Knowledge, skills & experience

  • Of graduate calibre • Substantial experience of developing and maintaining centre partnerships in the context of regulated qualifications delivered internationally as well as within the UK 
  • Good understanding of educational frameworks and the requirements of educational regulatory bodies such as Ofqual, QAA, CCEA, Qualifications Wales etc 
  • Good understanding of the apprenticeship landscape 
  • Substantial experience of leading a team and developing staff 
  • Experience of successfully leading and managing change 
  • Strong conceptual and analytical ability – able to take a broad, longer term view across an operational system and zoom into the detail when required to problem solve
  • Excellent programme and project management skills, including the ability to prioritise and effectively amidst a demanding workload
  •  High level of interpersonal skills to build relationships with a range of stakeholders internally and externally 
  • Experience of bringing new qualifications to market 
  • Experience of managing budgets 
  • Holds relevant quality assurance qualification (desirable) 
  • Knowledge and understanding of CIPD qualifications (desirable)

The jobholder must be willing to travel occasionally to participate in a range of events and centre visits.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Transformation Communications Lead | Circa £50,000

Location - Wimbledon, South West London
Type - 12 month contract 
Hours - 35 hours per week
Salary - Circa £50,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 140,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

The CIPD are seeking a Transformations Communications Lead to create and implement internal communication and engagement strategies with the aim to enable successful delivery of the CIPD’s transformation programme – Future Fit. Working across the business to lead a series of internal communication and engagement activities, you will excite and inspire our people through compelling campaigns and human stories about how our transformation in the next five-years will benefit people’s working lives inside and outside the organisation.

We are looking for a skilled and enthusiastic communicator and storyteller with a passion for championing better work and working lives to join the CIPD.

Key responsibilities

  • Develop and implement innovative, creative and engaging approaches to communicating the transformation, in partnership with the Brand and Communications team 
  • Package the CIPD strategy and transformation in ways that are digestible and understandable for different audiences 
  • Create a sense of urgency and excitement for the transformation through communications and engagement activities, setting the rhythm of activities (format, frequency and focus) 
  • Work collaboratively with the Transformation Team to provide communications and engagement advice and support 
  • Identify and build new sustainable internal communications channels, and maintain existing channels (e.g. intranet, sounding board, leadership updates) 
  • Engage and connect with employees to get their insights on the effectiveness of communications, for example through the employee survey and Sounding Board 
  • Ensure that regular ‘business as usual’ communications are clear and consistent 
  • Measure and report on the effectiveness of internal communication messages, channels and engagement activities, and risks, acting on findings to adapt activity 
  • Build a network of internal communication 
  • Support business leaders and line managers to translate key messages to local teams, helping to build personal and team change readiness 
  • Advise and influence the Senior Leadership team on their internal communications activity and personal brand to increase levels of trust, engagement and sense of community across the organisation 
  • Contribute to priority projects by leading on developing and delivering internal stakeholder engagement plans, including preparing briefings and presenting updates 
  • Lead ‘the CIPD way’ and role model the future culture of the business, its values and behaviours, championing the transformation

Knowledge, skills & experience

  • Passion for the CIPD purpose and vision 
  • Previous experience of leading internal communications and engagement during periods of transformational change with significant people, process and systems change 
  • Knowledge and experience of internal communications strategies, tools, and storytelling techniques 
  • Experience of communicating complex topics engagingly to a variety of audiences and platforms 
  • Ability to translate strategies and concepts to easily digestible communications 
  • Excellent communication, presentation and stakeholder management skills 
  • Experience of implementing innovative internal engagement approaches, including the use of storytelling techniques 
  • Experience of managing project work 
  • Critical thinking to assess the situation and recommend the right strategy and action plan to address 
  • Resilient, tenacious, and comfortable working in ambiguous situations 
  • Highly organised with attention to detail 
  • Ability to build relationships, listen and manage challenging situations with diplomacy 
  • Ability to create compelling digital visuals representing key messages (desirable) 
  • Ability to apply design-led thinking to internal communications (desirable) 
  • Understanding of professional body sector, future of work and HR profession (desirable) 
  • Knowledge of organisational behaviour / individual psychology (desirable) 
  • Coaching capability and excellent listening skills (desirable)

Please submit your CV and cover letter as part of your application and note that this vacancy closes on Friday 7 July 2017.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Marketing Executive | Competitive

Location - Wimbledon, South West London
Type - 6 month contract 
Hours - 35 hours per week
Salary - Competitive

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 140,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

We’re looking for an experienced Marketing Executive to join our team in Wimbledon, London on a short term contract. You’ll join a 40-strong in-house Marketing team and you’ll be responsible for effectively delivering integrated marketing campaigns to HR/L&D professionals and seniors in order to acquire and retain customers across all CIPD events.

Key responsibilities

  • Support the Marketing Manager in developing and executing marketing plans to HR/L&D professionals and seniors 
  • Project manage the delivery of multi-channel event marketing campaigns that make effective use of all available channels (internal and external), with particular emphasis on direct and digital marketing 
  • Support the Marketing Manager track progress of all campaigns and income against target and to execute corrective / additional marketing activities 
  • Work with the Data Insights team to identify and select target groups across the CIPD data segments 
  • Work with the Data Insights team to understand the characteristics of the audience segment 
  • Work with internal team to analyse the effectiveness of marketing campaigns by channel and activity and to use the insights gained to inform the delivery of future marketing campaigns 
  • Work with the Design team to ensure that all marketing materials are consistent, relevant, timely and cost-effective and meet the needs of the customer 
  • Develop marketing copy (on and offline) that clearly communicates the key marketing messages to the relevant target groups 
  • Support the development of relevant web areas / e-commerce platforms by ensuring content is up-to-date and the area is being effectively used to meet campaign / business objectives 
  • Support the development of relevant web areas / e-commerce platforms by ensuring content is up-to-date 
  • Ensure the latest technologies are understood and fully optimised in order to improve campaign performance 
  • Work with the wider marketing team to co-ordinate incoming campaign requests and to ensure that a fully integrated approach is adopted for all segment groups 
  • Work with the Marketing Performance team to ensure that campaigns are scheduled accordingly to meet wider business objectives 
  • Ensure that the Marketing teams are continually kept up-to-date on the progress of marketing campaigns.

Knowledge, skills & experience

  • Of graduate calibre or equivalent with a relevant business and/or marketing qualification, such as the CIM Postgraduate Diploma in Marketing
  • Successful track record in event marketing 
  • Practical understanding of planning and delivering integrated marketing campaigns 
  • Ability to coordinate and manage multiple projects simultaneously 
  • Negotiating skills 
  • Budget management 
  • Previous experience at a membership organisation 
  • Multi-channel marketing knowledge is essential 
  • Knowledge of all the elements of the marketing mix 
  • Strong project management, planning and organisational skills 
  • Business acumen 
  • Familiar with latest marketing techniques and practices
Please submit your CV and cover letter outlining your experience of the core responsibilities.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Marketing Executive | Competitive

Location - Wimbledon, South West London
Type - 6 month maternity cover (June-December) 
Hours - 35 hours per week
Salary - Competitive

We’re the professional body for HR and people development. We’re an independent, not-for-profit organisation and we exist to make work and working lives better. We have the vision, agility and strength to make a real difference to our members, to businesses, to the economy and to all working people. What’s more, we also walk the walk. We’re passionate about developing our people and offer a wide range of professional development opportunities and benefits, such as 28 days holiday, free two-course lunch and flexible working hours. Join us to make a real difference to the world of work.

The Role

We’re looking for an experienced Marketing Executive to join our team in Wimbledon, London on a short term contract. You’ll join a 40-strong in-house Marketing team and you’ll be responsible for planning and delivering marketing campaigns to drive membership and revenue.

You will be one of 10 Marketing Executives responsible for campaign delivery. You will manage multiple integrated campaigns and work as part of a busy, professional Marketing team.

You’ll work closely with other parts of the Marketing team including design, data and analysis, social media, brand, PR and corporate communications. And you will form strong relationships with our Digital team and our Conferences, Membership, Training and Publishing teams.

Campaigns may include email, social media, print and online advertising, direct mail, newsletters, content marketing, webinars, events and other channels.

Using multiple data sources you will identify target groups and the most effective channels. You will write compelling copy, deliver campaigns to agreed timescales, set and manage budgets, and evaluate campaigns to improve effectiveness.

Experience of direct marketing and digital marketing over several years are both essential for this role, as are strong planning and campaign management skills. You will be of graduate calibre, ideally a CIM postgraduate or equivalent.

This is a great opportunity to join one of the UK’s most respected professional bodies and work in a large, professional marketing team.

How to apply

Please submit your CV and cover letter outlining your experience of:

1. Direct and digital marketing

2. Planning marketing campaigns.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Senior Marketing Executive, B2B | Competitive

Location - Wimbledon, South West London
Type - Permanent
Hours - 35 hours per week
Salary - Competitive

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 140,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

We have an exciting opportunity for a Senior Marketing Executive to join our Marketing department on a permanent basis. The Senior Marketing Executive will be accountable for planning, delivering and managing multi-channel marketing campaigns that grow the CIPD’s B2B market.

This is an autonomous role and will require the successful candidate to liaise with senior stakeholders and influence the CIPD’s B2B marketing strategy. The jobholder will manage budgets and take ownership for key audience groups, lead generation and lead nurturing programmes.

Key responsibilities

  • Define, build and execute end-to-end marketing programmes and strategies that maximise lead generation and client retention, and delivers ROI
  • Deliver marketing programmes that are customer-centric, digital (includes automation and trigger-based marketing) and content-led, and that are driven by insight and data
  • Build cross-/up-sell campaigns to support sales targets
  • Developing marketing collateral and messaging hierarchies that support elements parts of the customer journey (e.g. lead generation, proposals, building relationships, retention etc.)
  • Support the Senior Marketing team deliver other key marketing initiatives and improve marketing effectiveness
  • Proactively seek to understand latest marketing trends, tools and good practice and share and influence the wider marketing team

Knowledge, skills & experience

  • Graduate calibre with a relevant business and/or marketing qualification
  • A proven track record of delivering B2B marketing, subscription based marketing or loyalty programmes
  • Experienced in digital platforms (e.g. email systems, social media tools, Salesforce, Google Analytics etc.)
  • The ability to translate top level business requirements into marketing strategies and tactical campaigns
  • Strong communication, negotiation, influencing and project management skills
  • Excellent organisational skills in order to manage multiple projects simultaneously
  • Strong business and financial acumen, including budget setting and management
  • The ability to work autonomously and as part of a team
  • Excellent verbal, written and presentation skills
  • A focus on delivery and results
  • An understanding of the latest techniques and practices

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Who we are

Who we are

Find out about our purpose and vision, meet our team and learn how we're governed

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What we do

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Disability Confident employer

The CIPD is a Disability Confident employer. We work with the DWP and lead the way in changing attitudes towards disability, and to encourage all employers to provide opportunities to ensure that people with disabilities and those with long-term health conditions are able to fulfil their potential at work. We regularly review our own people practices and approaches to ensure that our workplace is as open, diverse, accessible and inclusive as possible. 

Stonewall Global Diversity Champions

Stonewall Global Diversity Champion

The CIPD is a member of Stonewall’s Global Diversity Champions programme, working together to ensure that we are an LGBT+ inclusive employer and membership organisation across our UK and International communities. Our principles – work matters, people matter and professionalism matters – enshrine our belief that good work is safe and inclusive.

Stonewall and the CIPD share the vision that by embedding inclusive values, organisations can drive higher levels of wellbeing, motivation, satisfaction and productivity. Our ambition is to ensure that all of our staff and volunteers feel confident and comfortable in bringing their whole selves to work - because people perform better when they can be themselves. 

Read: The CIPD pledges to make a positive difference to LGBT+ workers

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