The jobs listed below are current vacancies at CIPD. If you are looking for HR vacancies at other organisations, please visit our People Management Jobs site for hundreds of HR Jobs.

Customer Service Representative | £22,000 - £24,000

Location - Wimbledon, South West London
Type - 5 month contract 
Hours - 35 hours per week
Salary - £22,000 - £24,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 140,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

Our Customer Services department are looking for an enthusiastic and ambitious Customer Service Representative to join their busy and exciting team. If you enjoy developing positive relationships and taking a varied approach to tailor your customer service then this will be a fantastic position for you.

You will receive a tailored induction and training plan so you can confidently represent CIPD to our customers and work alongside your new team to provide a consistently high standard of customer service. You will gain new customers, engage with, retain and build long term relationships and take advantage of all opportunities to convert customers to use of CIPD products and services.

Due to the mixed nature of enquiries, every day will be different. You will need to build up detailed knowledge in a variety of areas and speak confidently to people at all levels. As you build up your competencies and skills new opportunities will arise such as working on our customer services stands at CIPD conference events across the country.

Knowledge, skills & experience

  • Excellent customer service skills (including questioning, probing, listening, establishing rapport, matching and closing) 
  • ‘A-level’ calibre with a genuine passion for speaking to customers and answering queries 
  • Strong team working ability 
  • Flexibility and able to adapt quickly to changing priorities 
  • Ambitious and willing to accept new challenges

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Marketing Executive | Competitive

Location - Wimbledon, South West London
Type - 6 month short term contract 
Hours - 35 hours per week
Salary - Competitive

We’re the professional body for HR and people development. We’re an independent, not-for-profit organisation and we exist to make work and working lives better. We have the vision, agility and strength to make a real difference to our members, to businesses, to the economy and to all working people. What’s more, we also walk the walk. We’re passionate about developing our people and offer a wide range of professional development opportunities and benefits, such as 28 days holiday, free two-course lunch and flexible working hours. Join us to make a real difference to the world of work.

The Role

We’re looking for an experienced Marketing Executive to join our team in Wimbledon, London on a short term contract. You’ll join a 40-strong in-house Marketing team and you’ll be responsible for planning and delivering marketing campaigns to drive membership and revenue.

You will be one of 10 Marketing Executives responsible for campaign delivery. You will manage multiple integrated campaigns and work as part of a busy, professional Marketing team.

You’ll work closely with other parts of the Marketing team including design, data and analysis, social media, brand, PR and corporate communications. And you will form strong relationships with our Digital team and our Conferences, Membership, Training and Publishing teams.

Campaigns may include email, social media, print and online advertising, direct mail, newsletters, content marketing, webinars, events and other channels.

Using multiple data sources you will identify target groups and the most effective channels. You will write compelling copy, deliver campaigns to agreed timescales, set and manage budgets, and evaluate campaigns to improve effectiveness.

Experience of direct marketing and digital marketing over several years are both essential for this role, as are strong planning and campaign management skills. You will be of graduate calibre, ideally a CIM postgraduate or equivalent.

This is a great opportunity to join one of the UK’s most respected professional bodies and work in a large, professional marketing team.

How to apply

Please submit your CV and cover letter outlining your experience of:

1. Direct and digital marketing

2. Planning marketing campaigns.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Who we are

Who we are

Find out about our purpose and vision, meet our leadership team and learn how we're governed

Read more
What we do

What we do

Discover how we champion better work and working lives on a day-to-day basis, and read our annual report

Find out more
Top