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Exhibition Sales Executive | £26,000 - £30,000

Location - Wimbledon, South West London
Type - Permanent
Hours - 35 hours per week
Salary - £26,000 - £30,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 140,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

The CIPD Conference, Events & Exhibitions team are looking for an Exhibitions Sales Executive to sell exhibition stand space across CIPD exhibitions to meet agreed financial targets and deadlines.

Within this role you will work closely with the Commercial Manager to maximise revenue opportunities across all the shows in the portfolio.

Key responsibilities

  • Maximise sales of exhibition stand space across all CIPD exhibitions according to set targets and deadlines 
  • Qualify and progress incoming sales enquiries efficiently, ensuring prompt and accurate follow up on each enquiry, ensuring first class customer care at each stage of the process, from initial enquiry through to post event communication 
  • Be present on-site at all shows, ensuring high-levels of customer service to exhibitors, visitors and delegates at all times and maximising exhibitor onsite rebook sales 
  • Provide support to the Commercial Manager: Conferences, Events and Exhibitions by proposing improvements to existing shows and contributing to sales plan objectives and key account management activity 
  • Aid the Commercial Manager: Conferences, Events and Exhibitions to coach, mentor and develop other Exhibition Sales Executives 
  • Support the Commercial Manager: Conferences, Events and Exhibitions with sponsorship across the Conferences, Events and Exhibitions portfolio. Targets to be set on an annual basis 
  • Provide outbound calling for any direct mail, corporate visit or follow up when required 
  • Increase retention levels and increase the average spend levels through pro-active selling, to meet the business needs of these clients 
  • Ensure that all contracts are completed accurately, and that sales data and floor plans are accurate and up to date 
  • Source new business from trade press, rival media, internet research and competing events

Knowledge, skills & experience

  • Have a pro-active approach to selling, in order to meet financial targets by finding and developing new business as well as developing repeat business from existing and lapsed customers 
  • Confident and comfortable to embark on face-to-face meetings to achieve sales 
  • Ability to source and close new business both face to face and over the telephone 
  • Able to manage own pipeline 
  • Able to source, manage and contract sales revenue to hit sales targets 
  • Develop new ideas to increase revenue through new sales activity: production of sales letters, sales brochure, competitive event strategy, overall new business generation 
  • Maintain contact management systems and databases to agreed standards and will be expected to work to individual sales plans in relation to all the shows

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Conference Producer | Circa £30,000

Location - Wimbledon, South West London
Type - Short term contract until end of June 2017
Hours - 35 hours per week
Salary - Circa £30,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 140,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

We have an opportunity for a Conference Producer to join our Conferences and Events team on a short term contract. You will play a key role in designing and developing CIPD’s events to ensure they remain leading edge and meet the changing needs of our growing customer base.

The successful candidate will research, design and develop a portfolio of CIPD conference programmes in order to enhance the CIPD’s reputation as a leading forum for HR and Learning & Development issues. The role will focus on activity for London as well as regional CIPD conferences such as our esteemed annual conference in Manchester.

Key responsibilities

  • Carry out high quality primary research with HR experts and professionals to develop conference content and research topics for future events 
  • Identify key topics, leading organisations and potential speakers 
  • Source, test, book and brief high calibre speakers 
  • Work closely with the Events Delivery Team throughout the event cycle to ensure logistic requirements 
  • Work closely with sales and marketing team to ensure production schedules are met 
  • Develop informal networks with practitioners to gain ideas about future development areas for conferences

Knowledge, skills & experience

  • Considerable conference producing experience 
  • Experience of working with professional or membership bodies and have an understanding of the professional development sector 
  • Producing and delivering commercial HR or business focused conferences 
  • Delivering high quality networking events 
  • Carrying out in-depth telephone and desk research 
  • Confident communicator with excellent interpersonal skills and strong customer care abilities 
  • The ability to prioritise and work under pressure and independently to tight deadlines

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Quality Assurance Coordinator | Up to £22,000 pro rata

Location - Wimbledon, South West London
Type - Short term contract up to 7 months
Hours - Part time (28 hours per week)
Salary - Up to £22,000 pro rata

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 140,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

The CIPD Qualifications team are looking to for a Quality Assurance Coordinator to support them for a period of up to 7 months on a part time basis. You will help maintain CIPD Quality Standards and regulatory compliance in respect of CIPD qualification development and accreditation; centre approval and licensing; centre and candidate fee revenue; qualification assessment and quality assurance monitoring processes and provide effective customer service to CIPD centres, external quality assurance community, qualification candidates and other enquirers.

Key responsibilities

  • Utilise a broad knowledge of the CIPD qualification portfolio and quality assurance processes to provide informed initial point of contact services and responses to internal and external 
  • Maintain and update contract management systems to coordinate and support effective quality assurance interventions and the reported outcomes by our external community - this includes the organisation, preparation for and participation in, quality assurance governance and other meetings as required, and the monitoring of costs against budget 
  • Work collaboratively with the Centre Quality Officers to support their regional key account remit by coordinating all centre and qualification approval, assessment and quality assurance systems and processes 
  • Coordinate centre invoicing and credit control systems and processes 
  • Maintain accurate data and records relating to qualifications and CIPD centres; candidate qualification and assessment outcomes; quality assurance activity outcomes and financial transactions and provide regular management information reports
  • Take ownership of escalated queries and liaise with customer service colleagues to ensure swift resolution to support timely and candidate certification 
  • Provide administrative support to the Head of Assessment, Quality Assurance & Policy Manager and Officers

Knowledge, skills & experience

  • Excellent organisational skills with proven ability to prioritise and work under pressure to carry out a range of complex and time sensitive activities 
  • Accuracy and attention to detail with proven ability to maintain the integrity and confidentiality of centre and student information in manual filing and electronic data systems 
  • Ability to identify and respond to incidents that may threaten the integrity of CIPD qualifications and assessment material and that may lead to an adverse effect on the interests of qualification candidates 
  • Excellent communication skills with proven ability to compose correspondence and respond to queries from externals, centres, students and qualification regulators • Ability to work as a reliable and flexible member of the team in order to support an integrated, risk based and customer focussed approach to quality assurance 
  • Previous experience of working within a regulated qualification awarding organisation (desirable) 
  • Knowledge and understanding of qualification assessment and quality assurance systems and processes (desirable)

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Senior Community Investment Manager | Circa £50,000

Location - Wimbledon, South West London
Type - Maternity cover - up to 12 months
Hours - 35 hours per week
Salary - Circa £50,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 140,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

The CIPD’s Community Invest team are looking for someone to cover a period of maternity leave as a Senior Community Investment Manager. You will act at deputy to the Head of the Community Investment Department (the Chief Community Officer), implementing and delivering on the CIPD’s volunteering/social action strategy. As well as managing four staff members you will be overseeing a suite of key programme outputs and events and acting as a lead external representative for the CIPD on a number of key strategic and funding partnerships.

Key responsibilities

  • Provide high quality programme leadership, overseeing the CIPD’s management of several key nationally recognised volunteering programmes and partnerships 
  • Be a lead representative for the CIPD to key national stakeholders (including funders and strategic partners) and numerous regional delivery partners, upholding our reputation and brand
  • Work with the Chief Community Officer on developing and implementing an outreach strategy to potential funding partners and leading on the development of innovative funding bids to allow for the expansion of the CIPD’s volunteering/social action movement 
  • Support the Chief Community Officer in developing the department’s vision and strategy on driving social action as a core pillar of CIPD membership and professionalism. This includes working with the strategy team to integrate a volunteering/social action into CIPD’s wider strategy around developing a HR profession that it fit for the future 
  • Work with the Chief Community Officer and Development Manager to establish the CIPD’s social action/volunteering movement. Specifically to drive the strategy and delivery of an integrated events and communications plan (encompassing member communication, wider marketing, media and social media) around the Movement, working with the CIPD marketing, PR and social media teams to ensure all CIPD channels are maximised at a national and local level 
  • Drive the CIPD’s programme of work (including surveys, external research and collaborations, case study collection and output creation) around employer supported volunteering and the links between volunteering and skills development 
  • Provide leadership and support to the Community Investment Officer to ensure high quality and timely outputs, ensuring the CIPD continues to be a recognised and valued voice in this field 
  • Line manage four members of staff, including the Campaigns Coordinator and Community Investment Officer who support across the team on events and research and the Volunteering Programme Manager and Volunteering Recruitment Officer who work on a senior volunteering programme. Provide day to day guidance and leadership, encouraging team members to successfully achieve their, and the departments objectives.

Knowledge, skills & experience

  • Be a self-starter with a high level of experience of programme management and the ability to manage a small team 
  • Experience of delivering a national volunteering or research programme is also desirable and preferably have experience of delivering against external milestones in a timely manner 
  • Excellent communication skills, both written and spoken 
  • A good appreciation of general business issues, and experience in B2B communications 
  • Knowledgeable of the world of business and public policy (essential) 
  • A proactive approach to relationship building and brokering is essential, so confidence, good presentation skills and determination are key characteristics 
  • A high level of diplomacy and ability to manage difficult and challenging situations with people at all levels 
  • Experience of writing copy to an excellent standard in a variety of styles (e.g. marketing and campaigns collateral, policy reports, press releases, feature articles, web) and excellent verbal communication skills 
  • A track record of engaging and managing a wide-range of external suppliers and internal colleagues to deliver a range of discrete projects, events and outputs, on time and within budget 
  • Be highly organised 
  • Good project management, organisational and IT skills are essential, as are flexibility and experience of coaching/mentoring junior team members and managing workflows 
  • Some experience of the volunteering landscape will also be beneficial 
  • You will have proven experience of leading a high profile multi-stakeholder integrated communications campaign for a highly regarded, publicly facing organisation

Some UK-wide travel will be required for attendance at meetings and external events.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

SEO Lead | £31,500 - £35,000

Location - Wimbledon, South West London
Type - Permanent
Hours - 35 hours per week
Salary - £31,500 - £35,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 140,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

The CIPD website is key to delivering our business strategy and revenue targets. We have ambitious growth targets to increase the volume of quality traffic to the site through natural search and have an opportunity for a SEO Lead, who will be key in helping realise these ambitions.

As the SEO Lead, you will be responsible for implementing the CIPD’s SEO strategy on a day-to-day basis and for delivering the targeted traffic volumes for the CIPD site as a whole as well as the numerous micro site areas. You will work closely with multiple stakeholders and content owners around the organisation to ensure that their activities deliver an SEO friendly site; therefore we need an excellent and persuasive communicator who has the tenacity to ensure that their recommendations are followed through.

Knowledge, skills & experience

  • This is a challenging yet exciting role in an area of increasing strategic importance for the CIPD. To be successful as the SEO Lead, you will have:

  • Significant experience in an SEO role either client- or agency-side 
  • A good understanding of how search engine algorithms and technologies work; including the major technical factors that influence natural search crawlability, indexing and keyword ranking 
  • Knowledge of Google best practices and link building, including site analytics tools such as Google Analytics 
  • A technical knowledge and ideally practical experience of general web development languages such as HTML, CSS 
  • A highly analytical mind – comfortable manipulating and analysing large amounts of data using excel. Strong attention to detail 
  • Be a highly motivated self starter with the ability to work to deadlines in a fast paced environment with excellent communication skills

** Please note, the closing date for this vacancy is Tuesday 31 January 2017

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Exams Coordinator | £19,500 - £22,000

Location – Wimbledon, South West London
Type – Permanent
Hours – 35 hours per week
Salary – £19,500 - £22,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 140,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

A fantastic opportunity has arisen for an Exams Coordinator with great organisational skills to support CIPD’s Quality Standards and ensure regulatory compliance across our qualifications Centres. The right candidate will have experience of working in qualifications and will have excellent customer service skills.

The Exam Coordinator role is a quality and process driven one. You will be required to collate and maintain accurate records and data to ensure the smooth running of exams processes. You will be the first point of contact for queries and support your team by producing statistics and running reports to improve performance.

Key responsibilities

  • Utilise a broad knowledge of the CIPD qualification portfolio and quality assurance processes to provide informed initial point of contact services
  • Maintain accurate data and records relating to qualifications and CIPD centres
  • Ensure that established protocols relating to the enrolment and assessment of CIPD examinations are completed accurately and to the fixed sequence and schedule
  • Contribute to a range of business operations and projects and liaise with relevant stakeholders to enhance service delivery and to support management information and regulatory compliance reporting by ensuring all project logistics are in place and effectively executed
  • Document work flows, processes, business rules and qualification related product information
  • Conducting work flow analysis to identify process enhancements
  • Input to design and implementation of new systems
  • Take ownership queries and liaise with customer service colleagues to ensure swift resolution
  • Work as part of a team, supporting the Team Manager with the production of statistics and other student admin activities related to the team
  • Support the student admin team across a range of activities to ensure that all service levels and compliance measures are achieved
  • Carry out a range of general administration activities supporting Customer Services during peak periods

Knowledge, skills and experience

  • Excellent organisational skills with proven ability to prioritise and work under pressure to carry out a range of complex and time sensitive activities
  • Accuracy and attention to detail
  • Able to maintain the integrity and confidentiality of centre and student information
  • Able to identify and respond to incidents that may threaten the integrity of CIPD qualifications and assessment material
  • Excellent communication both written and spoken
  • Able to work as a reliable and flexible member of the team in order to support an integrated, risk based and customer focussed approach to quality assurance
  • Proficient in the use of databases, Microsoft suite and other IT application and able to generate and interpret management information reports
  • Previous experience of working within a regulated qualification awarding organisation (desirable)
  • Knowledge and understanding of qualification assessment and quality assurance systems and processes (desirable)

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

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