The jobs listed below are current vacancies at the CIPD. If you are looking for HR vacancies at other organisations, please visit our People Management Jobs site for hundreds of HR Jobs.

Location - Wimbledon, South West London
Type - 10 month short term contract
Hours - 35 hours per week, happy to talk flexible working
Salary - £38,000 - £43,000 + benefits

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The Role

As Customer Data Analyst you will devise and produce accurate and high-quality reports, models, dashboards and analysis to enable the Customer Experience, Marketing and Membership teams to better understand our customers. You will deliver effective campaigns and customer experience, based on quantifiable and actionable customer insight.

What You'll Be Doing

  • Work closely with internal customers, understand their business needs and issues, and provide them with accurate reports that turn data into practical business insight 
  • Create innovative statistical reports, dashboards, calculators and models (including using segmentation, profiling, algorithmic regression and data scoring techniques) to enable colleagues to better understand our customers, to predict trends and customer behaviour patterns, track performance and forecast results, to support more informed campaigns and deliver actionable customer insight 
  • Communicate analysis, findings and recommendations clearly (including commentary and infographics) ensuring that non-technical colleagues understand them 
  • Implement key findings from data mining projects, ensuring that future reports build on this analysis and future marketing campaign practices reflect those insights 
  • As a key member of the Business Information Working Group, work with colleagues across the business to understand their reporting requirements. Establish credible ‘single-truth’ reports and dashboards for key business activities 
  • Work in conjunction with IT and the Marketing Platforms team, to ensure the effective integration and use of data (including adding information to the data warehouse) for analysis purposes 
  • Ensure all work is regularly documented and the procedures maintained so that processes and reports can be easily replicated or modified in the future 
  • Provide analysis of data issues and discrepancies affecting accurate reporting and recommended solutions. Work with the Data Working Group and data originator/owner to isolate and solve the issue 
  • Provide data analysis to support customer journey mapping investigations and set up metrics and reporting to track improved journeys and touchpoints 
  • Provide insights to stakeholders across the business about CIPD customer profiles and customer behaviour

What You'll Need To Be Successful

  • Excellent data manipulation skills 
  • Great communication skills (both written, graphical and verbal) and attention to detail 
  • Excellent knowledge of Microsoft Office (Word, Excel & Access) & SPSS 
  • Good collaboration skills
  • Deadline-focused approach and effective prioritisation 
  • Strong numerical & analytical skills 
  • Ability to influence others 
  • Statistical qualification, advanced statistical knowledge 
  • Working knowledge of Cognos reporting, Integra, Impromptu, Salesforce (desirable) and Python (desirable) 
  • Programming skills (desirable)
  • Relevant marketing qualification (desirable)

Please note, this advert is due to close on 3 September 2019

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - Permanent
Hours - 35 hours per week, happy to talk flexible working
Salary - Circa £70,000 + benefits

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The Role

As Head of Customer Service you will lead and develop the CIPD Customer Service and Operations department. The department is responsible for providing central service and administrative support to CIPD’s Members and Customers in order to achieve service and operational excellence and to maximise customer satisfaction and surplus.

What You'll Be Doing

  • Lead and develop the Customer Service and Operations department, promoting continuous improvement and a customer centric culture within the department and across CIPD as a whole in order to deliver against our objectives and achieve financial targets and SLAs 
  • Develop and execute a department vision and business plan aligned to CIPD’s strategic objectives
  • Set and manage a staffing budget based on effective planning of resource to achieve department objectives, balancing the need for cost efficiency without compromising service 
  • Develop and implement a flexible and responsive resource plan for the department to ensure effective resource allocation across operational areas to meet service targets and minimise cost 
  • Plan and deliver ongoing improvements to service delivery and customer experience based on customer insight 
  • Lead on actively auditing and taking action to ensure department compliance with external legal and regulatory frameworks including GDPR and PCI, and identify and mitigate potential risks 
  • Lead on department projects, including system implementations, to achieve timely delivery of project objectives and realise stated benefits 
  • Plan and support the overall learning and development of the department, supporting team and individual development and growth, actively encouraging career development and progression in order to act as a talent pool for the rest of the organisation 
  • Manage, coach and develop direct reports to support them in successfully achieving their team’s and their own personal objectives 
  • Effectively handle and resolve complaints in line with CIPD’s Customer Complaints procedure, forming the final escalation point for serious complaints, using judgement and discretion in order to promote constructive complaints 
  • Report to stakeholders on department performance against key metrics and SLA’s so that team performance is transparent and understood

What You'll Need To Be Successful

  • Substantial operational and customer service management experience including managing multiple teams handling multi-channel / high volume customer contact 
  • Experience of setting and managing budgets, resource planning and forecasting 
  • The ability to coach, train, develop and motivate teams 
  • Experience of staff recruitment and retention initiatives in a similar environment 
  • Experience of working to customer satisfaction measurement systems, KPI’s and Service Level Agreements, and of using external audit and service validation methods 
  • Experience of working with and implementing technology used to support service and operational delivery - preferably including the implementation of chatbots 
  • Time management, prioritisation and organisational skills, and the ability to work to strict deadlines and work in a fast-paced, reactive environment 
  • The ability to work effectively in a complex, environment subject to rapid change 
  • The ability to build positive relationships and credibility with key internal and external stakeholders 
  • Excellent communication and presentation skills 
  • An interest in statistics and the ability to present and analyse statistics in a user-friendly way

Please note, this advert is due to close on 2 September 2019

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - 12 month contract, maternity cover
Hours - 35 hours per week, happy to talk flexible working
Salary - £31,000 - £35,000+ benefits

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The Role

As Recruitment Executive, you will deliver a professional recruitment and on-boarding service to ensure a high quality and positive experience for candidates, recruits and hiring managers at the CIPD.

What You'll Be Doing -

  • Work with HR Business Partners and managers to plan and manage recruitment campaigns to attract the best candidates for each role 
  • Drive the full recruitment life-cycle including advising managers on advertising media, promoting direct resourcing via social media where appropriate, writing internal and external advert copy, and negotiating offers 
  • Consult with recruiting managers to understand skill requirements for job profiles, shortlisting criteria, interview questions and selection tools. You will oversee the selection process, managing skills-testing and providing feedback 
  • Manage our relationship with various external recruitment suppliers 
  • Advertising our vacancies on our intranet and website 
  • Support in the development and implementation of recruitment and selection training for colleagues 
  • Support in the design and delivery of an effective on-boarding process for new starters 
  • Provide recruitment management information and reports on resourcing channels, costs, monitoring and other relevant resourcing data 
  • To manage a range of administration activities covering the full recruitment life cycle

What You'll Need To Be Successful -

  • You will be an experienced recruiter, with the ability to use of social media, online recruitment networks and LinkedIn to source candidates 
  • You will have excellent communication and relationship management skills, with the ability to influence colleagues at all levels 
  • You will have first class customer service skills and prioritise the candidate journey, showing diplomacy, tact and confidentiality 
  • You will have a proactive and detail-focused approach and the ability to prioritise your workload 
  • You will be comfortable interviewing candidates across all seniorities and provide support to managers on a flexible basis 
  • You will have good MS Office skills, and an excellent knowledge of social media and networking 
  • You will be able to analyse recruitment data and produce reports and statistics 
  • You will have administrative experience and excellent attention to detail 
  • You will be confident in dealing with external suppliers such as recruitment agencies, managing these relationships effectively and assertively

Please note, this advert is due to close on 28 August 2019

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - Permanent
Hours - 35 hours per week, happy to talk flexible working
Salary - £27,000 - £30,000 + benefits

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

The CIPD Partnerships team have an opening for a Partnerships Executive to join them on a permanent basis. You will support with creating smooth working processes and excellent relationship management between CIPD and key strategic partners to enable organisations to work together to provide the highest quality products and services to our customers.

What You'll Be Doing - 

  • Act as a key member of the Partnerships team, working on projects with partners to deliver the best quality products for our customers 
  • Collate and share business information across key stakeholder groups and arrange meetings to ensure CIPD and relevant Partner decision makers are in the room to ensure continual product and service development 
  • Create and maintain internal partnerships communications through newly created hub on intranet and other CIPD internal channels 
  • Act as first point of contact for the Partnerships team responding in a timely manner to inbound Partnership enquiries 
  • Support internal and external liaison on research projects between CIPD and sponsors, including monitoring deadlines, arranging invoices etc 
  • Responsible for large scale free ticket allocations across CIPD events and staff accommodation bookings at CIPD’s Annual Conference and Exhibition 
  • Produce key performance information for Partnerships reports, ensuring key stakeholders are up-to-date on key initiatives and support the Partnerships team in diary management and meeting organisation 
  • Manage timely capture of customer feedback from multiple sources to ensure product quality standards are met including leading on annual People Management magazine survey, monitoring customer service level agreements and proactively flag remedial action required 
  • Deputise for Partnerships Managers when they are not available due to holiday, flexible working or busy workload 
  • Record and document all invoicing that comes through the department, ensuring that the finance team have the information they need to pay bills on time

What You'll Need To Be Successful -

  • Excellent relationship and stakeholder engagement and management 
  • Excellent accuracy and attention to detail 
  • Ability to present and interpret financial and non-financial information in reports 
  • Monitor progress against plans and deadlines 
  • Information gathering and presenting 
  • Experience of working with partners preferred 
  • Knowledge of content and communications planning advantageous 
  • Proactive mindset, comfortable working with ambiguity

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - 12 month short term contract 
Hours - 35 hours per week, happy to talk flexible working
Salary - £24,500 - £26,000 + benefits

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The Role

As eLearning Coordinator you will provide support for both the day-to-day running and the development of our Digital Learning Technology activities. You will proactively manage the Training content project pipeline to ensure the digital learning technology solution is both timely and offers a superb customer experience. You will ensure the VLE and other eLearning solutions are delivered to the highest Customer Experience and User Experience standards.

What You'll Be Doing - 

  • Assist with the delivery of projects relating to the VLE, including requirement gathering, stakeholder engagement, planning, communication and reporting 
  • Working with the Digital Learning Technologist, proactively seek out ways to improve, streamline and update features or processes in order to add value to the VLE 
  • Assist with activities focused on helping staff, students and tutors become proficient on the VLE 
  • Help monitor requests from the business, students and tutors for development and improvements to the VLE. Anticipate any problems or changes that could impact user groups 
  • Assist with VLE-related customer support queries escalated from the Training Ops team, and provide backup for customer queries via Zendesk and via phone. Work with technical VLE staff, colleagues around the business and external suppliers to resolve issues in a timely manner according to good customer service standards 
  • Contribute as required to course builds, copying and/or amending course content, enrolling students and tutors, creating cohorts and setting up learning groups 
  • Working with the Digital Learning Technologist and the Training Content and Ops teams, proactively monitor and manage the (course) project pipeline and advise, plan and execute tasks accordingly 
  • Working with the Digital Learning Technologist and the wider Customer Experience team, ensure that the VLE and other eLearning platforms and solutions provide an excellent customer experience. Monitor service levels and set up CX metrics as appropriate. Apply UX and CX best practice to all customer-facing eLearning touchpoints and journeys 
  • Ensure online usability and accessibility standards are observed across the VLE 
  • Keep up to date with developments and trends in Digital Learning/e-learning technology and trends 
  • Contribute to the Customer Experience department strategy, supporting CIPD’s development and delivery of digitally enabled, customer-centric online solutions.

What You'll Need To Be Successful -

  • Experience in the administration of blended learning programmes where Moodle (or another Virtual Learning Environment) is the online delivery platform 
  • Good computer and technical skills, as well as sound process design and documentation competencies 
  • Be motivated to produce consistently high quality outputs and ensure tasks are delivered on time 
  • Have an interest in eLearning and web technologies 
  • Be committed to keeping up to date with developments in these areas, in order to ensure we’re providing our users with the best online learning experience 
  • Be an excellent communicator, and instinctively be able to tailor your message for the intended audience 
  • Be organised with a ‘can do’ approach to their work 
  • Have previous project management experience (not essential) 
  • Able to prioritise, work under pressure and work unsupervised 
  • Able to work collaboratively within the immediate team and beyond 
  • Be methodical, numerate, and logical, with have excellent attention to detail and ensure CIPD house style is adhered to at all times.

Please note, this advert is due to close on 27 August 2019

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Business in the Community Race at Work Charter Champion

Here at the CIPD we take race diversity seriously, which is why we are a partner of the Business in the Community Equality Campaign. We work with Business in the Community to take practical steps to tackle the barriers that ethnic minority people face in recruitment and their career progression and ensure that we are representative of British society today.

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