The jobs listed below are current vacancies at the CIPD. If you are looking for HR vacancies at other organisations, please visit our People Management Jobs site for hundreds of HR Jobs.

Marketing Executive | Competitive

Location - Wimbledon, South West London
Type - 6 month maternity cover (June-December) 
Hours - 35 hours per week
Salary - Competitive

We’re the professional body for HR and people development. We’re an independent, not-for-profit organisation and we exist to make work and working lives better. We have the vision, agility and strength to make a real difference to our members, to businesses, to the economy and to all working people. What’s more, we also walk the walk. We’re passionate about developing our people and offer a wide range of professional development opportunities and benefits, such as 28 days holiday, free two-course lunch and flexible working hours. Join us to make a real difference to the world of work.

The Role

We’re looking for an experienced Marketing Executive to join our team in Wimbledon, London on a short term contract. You’ll join a 40-strong in-house Marketing team and you’ll be responsible for planning and delivering marketing campaigns to drive membership and revenue.

You will be one of 10 Marketing Executives responsible for campaign delivery. You will manage multiple integrated campaigns and work as part of a busy, professional Marketing team.

You’ll work closely with other parts of the Marketing team including design, data and analysis, social media, brand, PR and corporate communications. And you will form strong relationships with our Digital team and our Conferences, Membership, Training and Publishing teams.

Campaigns may include email, social media, print and online advertising, direct mail, newsletters, content marketing, webinars, events and other channels.

Using multiple data sources you will identify target groups and the most effective channels. You will write compelling copy, deliver campaigns to agreed timescales, set and manage budgets, and evaluate campaigns to improve effectiveness.

Experience of direct marketing and digital marketing over several years are both essential for this role, as are strong planning and campaign management skills. You will be of graduate calibre, ideally a CIM postgraduate or equivalent.

This is a great opportunity to join one of the UK’s most respected professional bodies and work in a large, professional marketing team.

How to apply

Please submit your CV and cover letter outlining your experience of:

1. Direct and digital marketing

2. Planning marketing campaigns.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Student Coordinator | £20,000 - £22,000

Location - Wimbledon, South West London
Type - 12 month contract 
Hours - 35 hours per week
Salary - £20,000 - £22,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 140,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

The CIPD has an exciting opportunity for a Student Coordinator to join our Customer Services, Training Operations team. In this role you will provide effective and efficient co-ordination of CIPD public and in-house courses and qualifications to ensure the overall profitability and professionalism of CIPD programmes. As such the successful applicant will contribute to the department’s strategic objectives and overall levels of customer satisfaction.

Key responsibilities

  • Coordinate short and in-house training courses 
  • Maintain contact with our training venues, monitoring standards and cost effectiveness 
  • Assist business managers with the induction of new tutors and the provision of relevant administration 
  • Distribute student work to tutors and students in accordance to agreed time frames 
  • Deal with enquiries by telephone, letter and email, ensuring a high standard of customer care 
  • Maintain student database

Knowledge, skills & experience

  • Of ‘A’ Level calibre or equivalent 
  • Good organisation and time management skills, ability to quickly prioritise and work under pressure and be flexible is required 
  • Excellent team player and able to effectively contribute to the success of the team 
  • Ability to work with minimal supervision and know when to seek assistance/guidance 
  • Methodical, logical and numerate - proven ability of organisational skills is required and experience in a similar business environment is desirable 
  • Excellent customer service and interpersonal skills and able to demonstrate a ‘can do’ and positive attitude. The ability to deal with customers and delegates at senior levels is required. The jobholder must be able to build positive relationships with internal and external stakeholders 
  • Computer literate, have a good understanding of web-based technology and welcome learning new technologies to aid, maintain and develop business 
  • Able to cope with the unexpected, keep calm and be able to make decisions using their initiative 
  • Demonstrate appropriate levels of competence and behaviours against CIPD’s six core competencies

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Customer Research Manager | £38,700 – £43,500

Location - Wimbledon, South West London
Type - Maternity cover - 9 months
Hours - 35 hours per week
Salary - £38,700 - £43,500

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 140,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

The CIPD Customer Experience (CX) department are looking for a Customer Research Manager to guide, develop and execute customer research, to inform and support customer experience activities within the CX department and across the CIPD. You will use and support others in using best practice customer research techniques to better understand and serve our members.

Key responsibilities

  • Develop and execute the CIPD’s customer research plan, managing the CIPD customer research budget and leading on customer interviews for customer journey mapping 
  • Follow best practice in questionnaire design to provide unbiased, actionable customer insights 
  • Prepare and disseminate customer research results, ensuring that conclusions are clearly and adequately supported by the data and that reports include sufficient information to enable reasonable interpretation of the validity of the results 
  • Work with the Customer Insight Analyst to compare customer self-reported behaviour with actual transactional data 
  • Provide training, governance and QA to ensure that ‘DIY’ surveys sent out from across CIPD are logical, user friendly and well designed, and meet ethical and technical best practice 
  • Develop and maintain a bank of standard questions for use in CIPD research to ensure that data collected from surveys across the CIPD (and held in our CRM) is designed in such a way as to make the information work as a cohesive whole 
  • Work with colleagues from the CX department and across the business to develop a Voice of the Customer programme with customer insight and trends aggregated from all useful sources 
  • Provide expertise to other areas of the business 
  • Assist with CIPD's user research and user testing activities in support of CIPD’s online customer experience 
  • Provide support to CIPD’s human centered design framework in relation to in-depth customer research and testing 
  • Share customer research and insight to inform user/customer journeys, marketing strategies and communications and customer profiles

Knowledge, skills & experience

  • Of graduate calibre, the job holder will have knowledge and experience of market research methodology 
  • Knowledge and experience of user experience research and testing (desirable) 
  • Knowledge and experience of survey design best practice (essential) 
  • An understanding of sampling methods and their appropriate application within the CIPD (essential) 
  • Knowledge of Human Centred Design research methods (desirable) 
  • Knowledge and experience of market research analysis (using statistical techniques) 
  • Excellent influencing and stakeholder engagement skills 
  • Strong ability to communicate and disseminate complex information and knowledge to a variety of audiences 
  • Excellent analytical, problem solving and strategic thinking skills 
  • Ability to work as part of an agile team structure 
  • Excellent written and verbal communication skills

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Senior Marketing Executive, B2B | Competitive

Location - Wimbledon, South West London
Type - Permanent
Hours - 35 hours per week
Salary - Competitive

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 140,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

We have an exciting opportunity for a Senior Marketing Executive to join our Marketing department on a permanent basis. The Senior Marketing Executive will be accountable for planning, delivering and managing multi-channel marketing campaigns that grow the CIPD’s B2B market.

This is an autonomous role and will require the successful candidate to liaise with senior stakeholders and influence the CIPD’s B2B marketing strategy. The jobholder will manage budgets and take ownership for key audience groups, lead generation and lead nurturing programmes.

Key responsibilities

  • Define, build and execute end-to-end marketing programmes and strategies that maximise lead generation and client retention, and delivers ROI
  • Deliver marketing programmes that are customer-centric, digital (includes automation and trigger-based marketing) and content-led, and that are driven by insight and data
  • Build cross-/up-sell campaigns to support sales targets
  • Developing marketing collateral and messaging hierarchies that support elements parts of the customer journey (e.g. lead generation, proposals, building relationships, retention etc.)
  • Support the Senior Marketing team deliver other key marketing initiatives and improve marketing effectiveness
  • Proactively seek to understand latest marketing trends, tools and good practice and share and influence the wider marketing team

Knowledge, skills & experience

  • Graduate calibre with a relevant business and/or marketing qualification
  • A proven track record of delivering B2B marketing, subscription based marketing or loyalty programmes
  • Experienced in digital platforms (e.g. email systems, social media tools, Salesforce, Google Analytics etc.)
  • The ability to translate top level business requirements into marketing strategies and tactical campaigns
  • Strong communication, negotiation, influencing and project management skills
  • Excellent organisational skills in order to manage multiple projects simultaneously
  • Strong business and financial acumen, including budget setting and management
  • The ability to work autonomously and as part of a team
  • Excellent verbal, written and presentation skills
  • A focus on delivery and results
  • An understanding of the latest techniques and practices

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Customer Service Representative | £22,000 - £24,000

Location - Wimbledon, South West London
Type - 5 month contract 
Hours - 35 hours per week
Salary - £22,000 - £24,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 140,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

Our Customer Services department are looking for an enthusiastic and ambitious Customer Service Representative to join their busy and exciting team. If you enjoy developing positive relationships and taking a varied approach to tailor your customer service then this will be a fantastic position for you.

You will receive a tailored induction and training plan so you can confidently represent CIPD to our customers and work alongside your new team to provide a consistently high standard of customer service. You will gain new customers, engage with, retain and build long term relationships and take advantage of all opportunities to convert customers to use of CIPD products and services.

Due to the mixed nature of enquiries, every day will be different. You will need to build up detailed knowledge in a variety of areas and speak confidently to people at all levels. As you build up your competencies and skills new opportunities will arise such as working on our customer services stands at CIPD conference events across the country.

Knowledge, skills & experience

  • Excellent customer service skills (including questioning, probing, listening, establishing rapport, matching and closing) 
  • ‘A-level’ calibre with a genuine passion for speaking to customers and answering queries 
  • Strong team working ability 
  • Flexibility and able to adapt quickly to changing priorities 
  • Ambitious and willing to accept new challenges

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Who we are

Who we are

Find out about our purpose and vision, meet our team and learn how we're governed

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What we do

What we do

Discover how we champion better work and working lives on a day-to-day basis, and read our annual report

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Disability Confident employer logo

Disability Confident employer

The CIPD is a Disability Confident employer. We work with the DWP and lead the way in changing attitudes towards disability, and to encourage all employers to provide opportunities to ensure that people with disabilities and those with long-term health conditions are able to fulfil their potential at work. We regularly review our own people practices and approaches to ensure that our workplace is as open, diverse, accessible and inclusive as possible. 

Stonewall Global Diversity Champions

Stonewall Global Diversity Champion

The CIPD is a member of Stonewall’s Global Diversity Champions programme, working together to ensure that we are an LGBT+ inclusive employer and membership organisation across our UK and International communities. Our principles – work matters, people matter and professionalism matters – enshrine our belief that good work is safe and inclusive.

Stonewall and the CIPD share the vision that by embedding inclusive values, organisations can drive higher levels of wellbeing, motivation, satisfaction and productivity. Our ambition is to ensure that all of our staff and volunteers feel confident and comfortable in bringing their whole selves to work - because people perform better when they can be themselves. 

Read: The CIPD pledges to make a positive difference to LGBT+ workers

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