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Location - Wimbledon, South West London
Type - 12 month maternity cover 
Hours - 35 hours per week, happy to talk flexible working
Salary - £26,000 - £30,000 

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 145,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

We have a fantastic opportunity for an experienced Salesforce Administrator to join our ISS team to cover a period of maternity leave .The successful applicant will provide full user support and system administration for Salesforce in accordance with CIPDs service management framework. In addition, the job-holder will be required to support and develop customised solutions within the Salesforce platform. CIPD uses both the Sales and Service clouds in Lightning, which are integrated with Marketing Cloud, CTI, third party add-ons, and other CRM applications.

Key responsibilities

  • Provide first/second line user support for Salesforce, managing incidents, service requests and changes in accordance within agreed SLAs 
  • Undertake front end configuration including customisation of objects, fields, record types, pick list values, page layouts and validation settings 
  • Support and develop customised solutions in Lightning using Apex and Visualforce for cases, opportunities, and contact management 
  • Manage system administration, including access control and system permissions 
  • Collaborate with internal and external stakeholders to define, develop and deliver system enhancements 
  • Lead the testing and change management processes for development releases and system upgrades 
  • Support and maintain integration with other core systems including Marketing Cloud, CTI, third party add-ons and other CRM applications 
  • Produce system and user reports and dashboards, and undertake routine data importing and extraction 
  • Provide regular and ad hoc user training, and maintain basic training manuals

Knowledge, skills & experience

  • Previous work experience as a Salesforce Administrator for both Sales and Service clouds, including creating and managing workflows, validation rules and process builders 
  • Salesforce certification ADM201, and either ADM211 or Platform Developer 1 
  • Proficient with Apex, Visualforce, SOQL and Javascript 
  • Good understanding of IT service management, including change and risk management procedures, and experience working to SLAs 
  • Supporting and maintaining integration with other core systems, including CTI 
  • Strong analytical skills and logical approach to problem solving 
  • Excellent communication and negotiation skills 
  • Knowledge of ITIL, Marketing Cloud, Social Studio, Web Services or DataLoader would be an advantage

** Please note that this advert closes on Tuesday 2 January 2018.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - 12 month contract, happy to talk flexible working  
Hours - 35 hours per week
Salary - £22,000 - £24,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 140,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

The CIPD Customer Services department are looking for an Outbound Customer Service Representative to join the Learning Enquiries team. You will be providing a first class service in order to generate new members, engage with and retain existing members. This is a busy and exciting team so we are looking for an enthusiastic and ambitious candidate who enjoys developing positive relationships. You will receive a tailored induction and training plan so you can confidently represent CIPD to our customers and work alongside your new team to provide a consistently high standard of customer service.

Key responsibilities

  • Carry out a range of outbound calling campaigns, ranging from membership campaigns to sales and market research 
  • Continuously build, develop, share and maintain in depth product knowledge in order to provide a knowledgeable response to customers and so provide an added value service 
  • Actively seek and record information on customers including feedback comments on quality of service and ideas for new products 
  • Use a range of computer applications to accurately enter and amend customer data to promptly process financial and other transactions, and to build an accurate customer database 
  • Ensure that agreed levels of productivity, effectives and dials are achieved on a daily/weekly/monthly basis and that customers records or updated with an accurate reflection of contact between themselves & CIPD 
  • Attend off site and evening events including customer open evenings, and trade shows/exhibitions 
  • Follow up on all leads identified through various sources and build relationships with customers promoting CIPD Membership benefits and products and services 
  • Get involved in development and testing of new processes, systems and technology

Knowledge, skills & experience

  • Confident, clear and concise communicator, both orally and in writing 
  • Able to deal confidently with people at all levels and develop positive working relationships with team members and colleagues 
  • Able to work as a member of a team 
  • Great attention to detail and accuracy 
  • Flexible in response to changing priorities and needs and able to demonstrate a ‘can do’ and positive attitude 
  • Willing to acquire new competencies and accept new challenges 
  • Able to analyse and solve problems and determine and recommend appropriate courses of action 
  • Good outbound telephone call handling skills to also include up-selling and cross selling 
  • Excellent telephone call handling skills including questioning, probing, listening, establishing rapport, matching and closing 
  • Able to learn and understand high volumes of product information 
  • Able to quickly learn how to use internal IT systems in order to log and retrieve customer information 
  • Able to search for and find information on the CIPD website and using the Internet 
  • An aptitude for learning new IT systems quickly

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Who we are

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What we do

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Disability Confident employer logo

Disability Confident employer

The CIPD is a Disability Confident employer. We work with the DWP and lead the way in changing attitudes towards disability, and to encourage all employers to provide opportunities to ensure that people with disabilities and those with long-term health conditions are able to fulfil their potential at work. We regularly review our own people practices and approaches to ensure that our workplace is as open, diverse, accessible and inclusive as possible. 

Stonewall Global Diversity Champions

Stonewall Global Diversity Champion

The CIPD is a member of Stonewall’s Global Diversity Champions programme, working together to ensure that we are an LGBT+ inclusive employer and membership organisation across our UK and International communities. Our principles – work matters, people matter and professionalism matters – enshrine our belief that good work is safe and inclusive.

Stonewall and the CIPD share the vision that by embedding inclusive values, organisations can drive higher levels of wellbeing, motivation, satisfaction and productivity. Our ambition is to ensure that all of our staff and volunteers feel confident and comfortable in bringing their whole selves to work - because people perform better when they can be themselves. 

Read: The CIPD pledges to make a positive difference to LGBT+ workers

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