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Location - Wimbledon, South West London
Type - Permanent
Hours - 35 hours per week, happy to talk flexible working
Salary - £24,000 - £27,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 145,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

We have an opening for an Online Admin Coordinator to support the maintenance and development of the CIPD’s customer-facing online platforms – the CIPD websites and the Virtual Learning Environment (VLE), flexing between teams and platforms as required.

Key responsibilities

  • Assist with customer support queries escalated from the Training Ops team, and provide back up for customer queries via Zendesk and via phone as required 
  • Assist with system maintenance of the Moodle environment 
  • Contribute as required to course builds, copying and/or amending course content, enrolling students and tutors, creating cohorts and setting up learning groups 
  • Help monitor requests from the business, students and tutors for development and improvements to the VLE. Anticipate any problems or changes that could impact internal or external user groups 
  • Assist the web team with the management of the ticket support system, ensuring that web requests are dealt with in a timely way 
  • Use QA tools, such as SiteImprove, to ensure sites are working effectively, broken links are fixed, and improvements are identified, tested and deployed 
  • Provide CMS editorial assistance to web team and other teams across the business by uploading regular article content and events. Ensure useful related content is included and metadata has been appropriately applied 
  • Responsible for data management on the Web CMS and VLE, for example file naming, file management and version control 
  • Ensure online usability and accessibility standards are observed across websites and VLE 
  • Keep up to date with developments and trends in online/web technology and with Digital Learning/e-learning technology and trends 
  • Contribute to the Customer Experience department strategy, supporting CIPD’s development and delivery of digitally enabled, customer-centric online solutions.

Knowledge, skills & experience

  • Excellent IT skills and experience of web content management systems and/or Virtual Learning Environments (ideally Moodle) 
  • Excellent influencing and stakeholder engagement skills 
  • Strong ability to communicate and disseminate complex information and knowledge to a variety of audiences 
  • Excellent analytical, problem solving and strategic thinking skills 
  • Ability to work collaboratively and as part of an agile team structure 
  • Excellent written and verbal communication skills

Please note that this advert will close on Wednesday 29 November.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - Permanent
Hours - 35 hours per week, happy to talk flexible working
Salary - £34,000 - £38,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 145,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

We have an exciting opportunity for an experienced B2B marketer to join our 40-strong marketing and digital team. The Senior Marketing Executive will plan, deliver and analyse campaigns that generate and nurture sales leads. Last year we grew sales by 40%; this year we’d like to grow even more. If you have relevant experience of B2B marketing and you’re up for a challenge, please apply.

This is an autonomous role, requiring regular liaison with senior stakeholders and our sales team. We’re looking for someone to use their previous experience to influence our strategy and to implement change.

The jobholder will use strong digital marketing skills to deliver effective multi-channel campaigns. They’ll work with complex data groups and will use testing and analysis to optimise all activity.

Key responsibilities

  • Work closely with the B2B team to understand customers 
  • Build an understanding of our B2B portfolio including training, qualifications, membership and consultancy 
  • Develop and execute marketing programmes that maximise lead generation, lead nurture and ROI 
  • Write compelling marketing copy and develop assets to support the customer journey 
  • Deliver marketing programmes that are customer-centric, content-led, and driven by insight and data 
  • Use our Salesforce CRM and Marketing Cloud email systems to make complex data selections 
  • Develop and optimise customer journeys to include enquiry, nurture, proposals and retention 
  • Monitor sales, revenue and budgets. Analyse, optimise and report on all marketing activities.

Knowledge, skills & experience

  • Graduate calibre with a relevant business and/or marketing qualification 
  • Ability to build positive relationships with senior stakeholders 
  • Experience of developing marketing plans 
  • A proven track record of delivering lead generation and nurture campaigns 
  • Strong digital marketing skills including data management and selection, digital marketing and analysis 
  • Experienced in digital marketing platforms e.g. CRM, email, social media, Google Analytics 
  • Strong copywriting, communication, negotiation and influencing skills 
  • Excellent organisational skills and ability to manage multiple projects (desirable) 
  • Strong business and financial acumen, including budget management and forecasting (desirable).

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - 12 month contract
Hours - 35 hours per week, happy to talk flexible working
Salary - Up to £45,000, plus up to 20% bonus

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 145,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

Does the challenge of building a high performing sales development team excite you? Your mission is to instil the perfect blend of technology, process and people in order to grow the pipeline of opportunities for our Employer Engagement team. You will create a new function responsible for maximising conversions of inbound leads and conducting targeted outbound prospecting. This new role is the key to turbo-charging our growth.

Key responsibilities

  • Following proof of concept; recruit, manage and inspire a team of Business Development Representatives (BDRs) which will deliver a quota of qualified appointments each month 
  • Create a structured on boarding programme and dedicate time daily to ongoing evaluation and coaching of our BDR team 
  • Develop and document winning playbooks for inbound and outbound prospecting, and ensure uniformity across the team 
  • Constantly test and review the best sales tools for the team, and ensure they are utilised to the full 
  • Work with Marketing to implement rapid and persistent follow up of inbound leads 
  • Roll out targeted outbound prospecting campaigns featuring emails, social and calling 
  • Source a never-ending supply of target data for your BDRs' outbound prospecting 
  • Use Salesforce.com to instil systems for reporting on team's activity and output 
  • Foster a culture of dedication, continuous improvement and overachievement through gamification, SPIFs and leading by example

Knowledge, skills & experience

  • Of Graduate calibre or equivalent 
  • Experience in B2B inside sales and/or B2B sales management at a senior level 
  • A proven track record of overachievement in a new business sales environment 
  • Motivated and competitive with a “roll-up-the-sleeves” and “get the job done” attitude 
  • Always willing to lead by example 
  • Expert in outbound prospecting, from defining ideal buyer profiles, lead research, account mapping, email writing, call coaching, and social selling 
  • A follower of all latest sales development best practice and literature 
  • Zest for sales acceleration tools and finding winning processes 
  • Highly proficient in Salesforce.com or similar CRM 
  • Excellent communication (verbal, written, and presentation) and interpersonal skills 
  • Superb motivational & coaching skills and completely invested in developing BDRs 
  • Excellent organisational, prioritisation and time management skills 
  • Ability to create, track and report on individual and team metrics 
  • Strong recruiting skills, with an eye for talent and ability to communicate the organisation's values, goals and vision with prospective candidates

Please note that this advert will close on Monday 20 November.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - Permanent
Hours - 35 hours per week, happy to talk flexible working
Salary - £24,500 - £28,500

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 145,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

Our Customer Service & Operations team are looking for a B2B Operation Executive to supervise the day-to-day activities of the team, managing the allocation of work and management of direct reports in order to achieve customer service excellence and revenue targets.

Key responsibilities

  • Supervise the activities of the team promoting a positive and customer focused culture amongst team members 
  • Lead by example, being a role model through your skills, knowledge and behaviour and a visible and motivating presence the team and the department 
  • Support the Employer Engagement team UK and International in pre & post sales client support 
  • Ensure that resources are allocated according to team activity levels in order to achieve set service targets 
  • Responsible for the following B2B financial processes, involving close liaison with Finance Line management support for direct report including, induction, on-gong training and carrying out development and coaching of the team including performance and development reviews 
  • Coach and develop direct reports on customer service skills, process, product and system knowledge 
  • Maintain and build on existing strong relationships with our internal stakeholders, Employer Engagement, Business Managers, Marketing, Finance 
  • Contract with our CIPD Associate trainers for B2B events and ensure travel and accommodation is arranged through our third party supplier effectively 
  • Identify and flag improvements to business processes and systems and assist in implementing improvements 
  • Maintain strict cost control and identify areas for savings 
  • Document work processes and producing training and systems manuals to ensure that all work processes are fully and accurately documented.

Knowledge, skills & experience

  • Customer focused with excellent customer service skills 
  • Excellent administration skills, accurate with good attention to detail 
  • Experience of working in training administration in a similar environment 
  • Ideally experience of carrying out financial processes such as invoicing, credit card payment, credit control, reconciliation 
  • Coaching and training skills
  • Good presentation skills 
  • Strong communication skills with the ability to deal with people at all levels, and contacts both inside and outside the organisation is essential 
  • Prioritisation and organisational skills, and be able to work to strict deadlines under constant pressure, in a dynamic and seasonal environment
  • Ability to quickly learn a high volume of product knowledge across a range of products and services
  • Computer literate, proficient in using customer databases, excel and other MS packages 
  • Able to analyse and solve problems and determine, recommend and implement solutions 
  • Motivated to manage their own continuing learning and development, and the learning and development of team members, in order to respond to the changing needs of the business 
  • An interest in HR and learning and development is desirable.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Who we are

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What we do

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Disability Confident employer logo

Disability Confident employer

The CIPD is a Disability Confident employer. We work with the DWP and lead the way in changing attitudes towards disability, and to encourage all employers to provide opportunities to ensure that people with disabilities and those with long-term health conditions are able to fulfil their potential at work. We regularly review our own people practices and approaches to ensure that our workplace is as open, diverse, accessible and inclusive as possible. 

Stonewall Global Diversity Champions

Stonewall Global Diversity Champion

The CIPD is a member of Stonewall’s Global Diversity Champions programme, working together to ensure that we are an LGBT+ inclusive employer and membership organisation across our UK and International communities. Our principles – work matters, people matter and professionalism matters – enshrine our belief that good work is safe and inclusive.

Stonewall and the CIPD share the vision that by embedding inclusive values, organisations can drive higher levels of wellbeing, motivation, satisfaction and productivity. Our ambition is to ensure that all of our staff and volunteers feel confident and comfortable in bringing their whole selves to work - because people perform better when they can be themselves. 

Read: The CIPD pledges to make a positive difference to LGBT+ workers

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