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Location - Wimbledon, South West London
Type - Varied contract lengths, happy to talk flexible working  
Hours - 35 hours per week
Salary - £22,800 - £25,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

The CIPD Customer Services department are looking for several Outbound Customer Service Representatives to join the Learning Enquiries team. You will be providing a first class service in order to generate new members, engage with and retain existing members. This is a busy and exciting team so we are looking for enthusiastic and ambitious candidates who enjoys developing positive relationships. You will receive a tailored induction and training plan so you can confidently represent CIPD to our customers and work alongside your new team to provide a consistently high standard of customer service.

Key responsibilities

  • Carry out a range of outbound calling campaigns, ranging from membership campaigns to sales and market research 
  • Continuously build, develop, share and maintain in depth product knowledge in order to provide a knowledgeable response to customers and so provide an added value service 
  • Actively seek and record information on customers including feedback comments on quality of service and ideas for new products 
  • Use a range of computer applications to accurately enter and amend customer data to promptly process financial and other transactions, and to build an accurate customer database 
  • Ensure that agreed levels of productivity, effectives and dials are achieved on a daily/weekly/monthly basis and that customers records or updated with an accurate reflection of contact between themselves & CIPD 
  • Attend off site and evening events including customer open evenings, and trade shows/exhibitions 
  • Follow up on all leads identified through various sources and build relationships with customers promoting CIPD Membership benefits and products and services 
  • Get involved in development and testing of new processes, systems and technology

Knowledge, skills & experience

  • Confident, clear and concise communicator, both orally and in writing 
  • Able to deal confidently with people at all levels and develop positive working relationships with team members and colleagues 
  • Able to work as a member of a team 
  • Great attention to detail and accuracy 
  • Flexible in response to changing priorities and needs and able to demonstrate a ‘can do’ and positive attitude 
  • Willing to acquire new competencies and accept new challenges 
  • Able to analyse and solve problems and determine and recommend appropriate courses of action 
  • Good outbound telephone call handling skills to also include up-selling and cross selling 
  • Excellent telephone call handling skills including questioning, probing, listening, establishing rapport, matching and closing 
  • Able to learn and understand high volumes of product information 
  • Able to quickly learn how to use internal IT systems in order to log and retrieve customer information 
  • Able to search for and find information on the CIPD website and using the Internet 
  • An aptitude for learning new IT systems quickly
 

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - Varied contract lengths
Hours - 35 hours per week, happy to talk flexible working
Salary - £22,800 - £25,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

Our Customer Services department are looking for several enthusiastic and ambitious Customer Service Representatives to join their busy team. The team currently have several vacancies on either a 12 month or permanent contract. If you enjoy developing positive relationships and taking a varied approach to tailor your customer service then this will be a fantastic position for you.

You will receive a tailored induction and training plan so you can confidently represent CIPD to our customers and work alongside your new team to provide a consistently high standard of customer service. You will gain new customers, engage with, retain and build long term relationships and take advantage of all opportunities to convert customers to use of CIPD products and services.

Due to the mixed nature of enquiries, every day will be different. You will need to build up detailed knowledge in a variety of areas and speak confidently to people at all levels. As you build up your competencies and skills new opportunities will arise such as working on our customer services stands at CIPD conference events across the country.

Knowledge, skills & experience

  • Excellent customer service skills (including questioning, probing, listening, establishing rapport, matching and closing) 
  • ‘A-level’ calibre with a genuine passion for speaking to customers and answering queries 
  • Strong team working ability 
  • Flexibility and able to adapt quickly to changing priorities 
  • Ambitious and willing to accept new challenges

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - Permanent
Hours - 35 hours per week, happy to talk flexible working
Salary - £25,000 - £28,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

The role of Operations Executive is to assist in the management of the day-to-day activities of the Assessment Administration team, deputising for the Team Manager in their absence. The team provide exceptional customer service and support to all customers applying for and going through CIPD assessments and that agreed service targets are met.

Key responsibilities

  • Assist in the management of team activities, promoting a positive and customer focused culture amongst team members 
  • Work with the Team Manager to ensure that resources are allocated according to team activity levels in order to achieve agreed service targets and team objectives 
  • Coach and develop other team colleagues to develop customer service skills, product and process knowledge 
  • Identify and flag improvements to business processes and systems to the Team Manager and assist in implementing the improvements 
  • Assist the Team manager in documenting work processes and producing training and system manuals 
  • Support in the line-management of the team including: recruitment, induction, training, development, and supporting in conducting performance and development reviews 
  • Quality assure candidate data 
  • Understand CIPD financial procedures, monitoring existing debt 
  • Work closely with your internal and external stakeholders (assessor pool), understanding their needs 
  • Be involved in departmental and business wide projects, supporting in development and testing of new processes, systems and technology to deliver on agreed outputs and provide feedback from a customer perspective 
  • Deputise for the Team Manager in their absence

Knowledge, skills & experience

  • Communicates confidently, clearly and concisely both orally and in writing 
  • Able to deal confidently with people at all levels and develop positive working relationships with team members and colleagues 
  • Ability to work as a member of a team 
  • Attention to detail and accuracy 
  • Flexibility in response to changing priorities and needs and able to demonstrate a ‘can do’ and positive attitude 
  • Willingness to acquire new competencies and accept new challenges 
  • Able to analyse and solve problems and determine and recommend appropriate courses of action 
  • Commercial awareness, able to identify potential commercial opportunities and risks 
  • Financially astute, with an understanding of invoicing and crediting processes 
  • Excellent telephone call handling skills including questioning, probing, listening, establishing rapport, matching and closing 
  • Ability to learn and understand high volumes of product information 
  • Ability to quickly learn how to use internal IT systems in order to log and retrieve customer information 
  • Able to search for and find information on the CIPD website and using the Internet 
  • Good administrative skills 
  • Able to understand and implement operational processes and procedures and an ability to cope with change.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - Contract - up to 12 months 
Hours - 35 hours per week, happy to talk flexible working
Salary - £21,500 - £24,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

The CIPD have an opportunity for a Student Coordinators to join the Training Operations team on a contract of up to 12 months. In this role you will provide effective and efficient coordination of all operational processes and procedures associated with CIPD Training courses and qualifications.

Key responsibilities

  • Ensure co-ordination procedures for courses, events and qualification programmes are carried out 
  • Respond to telephone and email queries from delegates, students, tutors and suppliers, ensuring a high standard of customer care and ensuring course co-ordination processes and procedures 
  • Proactively manage students studying CIPD qualifications including the distribution of student work to tutors and students 
  • Utilise a broad knowledge of the CIPD qualification portfolio and quality assurance processes to advise, guide and provide informed responses to student enquiries relating to programme deferrals, assignment extensions and requests for reasonable adjustments
  • Ensure student results are recorded accurately and submitted for moderation within awarding body deadlines 
  • Take ownership of student cohorts and report on individual achievement 
  • Handle student complaints with discretion, and judgement 
  • Contribute to a range of business operations and projects and liaise with relevant stakeholders to enhance service delivery and represent CIPD at external events.

Knowledge, skills & experience

  • Of ‘A’ Level calibre 
  • Good organisation and time management skills, high attention to detail, ability to quickly prioritise and work under pressure and be flexible is required.
  • Able to work with minimal supervision and know when to seek assistance/guidance
  • Must be methodical, logical and numerate.  Proven ability of organisational skills is required and experience in a similar business environment is desirable.
  • Excellent customer service and interpersonal skills and able to demonstrate a ‘can do’ and positive attitude.  The ability to deal with customers and delegates at senior levels is required.  The jobholder must be able to build positive relationships with internal and external stakeholders
  • Computer literate, have a good understanding of web-based technology and welcome learning new technologies to aid, maintain and develop business
  • Must be able to cope with the unexpected, keep calm and be able to make decisions using their initiative


There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - Permanent
Hours - 35 hours per week, happy to talk flexible working
Salary - £27,000 - £30,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

As System Support Executive, you will work as part of our Digital Workplace & Technologies team to provide support to users and contribute to the maintenance and development of IT Systems.

Key responsibilities

  • Provide second-line support to system users, working with them to identify and implement improvements and resolve issues 
  • Analyse and provide feedback on system change requests and issues 
  • Make configuration changes to systems as required 
  • Take part in system and integration testing to ensure adherence to agreed standards 
  • Produce relevant documentation to support change implementation and issue resolution 
  • Ensure assigned change requests and issues are managed through to delivery and resolution in line with internal service level agreements 
  • Keep up to date with system roadmaps and work with the business and ISS colleagues to plan and successfully make use of new functionality and complete system upgrades

Knowledge, skills & experience

  • Graduate calibre with a keen interest in business systems and technology 
  • Knowledge and experience of using different methods to identify and solve problems 
  • Knowledge and experience of mapping and documenting processes
  • Strong communication skills with an ability to translate business requirements into system changes 
  • Experience of working with end users to troubleshoot and improve use of systems 
  • Experience of working with Integra, Salesforce, Consensus, Open Accounts and/or Cognos (desirable) 
  • Experience of designing and delivering system training (desirable) 
  • Experience of SQL (desirable)

Please note, this advert is due to close on 1 February 2019.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - Permanent
Hours - 35 hours per week, happy to talk flexible working
Salary - £34,000 - £38,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

We have an exciting opportunity for an experienced, results-driven marketer to join our 50-strong marketing and digital team. The Senior Marketing Executive will develop strategies and campaigns to grow our membership through member acquisition and retention.

You’ll take full ownership of your campaigns, bring new ideas to the table, and you’ll liaise directly with senior stakeholders. At the same time, you’ll inspire and train other team members to deliver great results. We’re looking for a marketer with strong digital and data skills as well as top notch interpersonal and influencing skills.

Key accountabilities

  • Develop strategies and campaigns that are customer-centric, insight-led, innovative, and deliver results.
  • Take full ownership for campaign delivery, innovation and performance.
  • Build strong relationships with senior stakeholders; use your influencing skills when needed.
  • Understand your audiences, and select data for your campaigns using our Sales Force CRM system.
  • Develop compelling message hierarchies and segmentation plans.
  • Use testing, tracking and automation to deliver effective campaigns and customer journeys. Add in extra marketing activity if needed to achieve your targets.
  • Manage the production of marketing collateral to support the customer journey.
  • Work with the wider campaign to support membership and qualification campaigns and projects.
  • Support the senior marketing team through planning, and finding ways to improve team performance.
  • Deputise for the marketing manager.

Knowledge, qualifications & experience

  • Graduate calibre with a relevant business and/or marketing qualification
  • A proven track record of delivering integrated marketing campaigns
  • Able to work autonomously and take ownership of assigned campaigns and projects
  • Strong marketing delivery skills including complex data selections and segmentation
  • Experience of testing, tracking, analysing and reporting on marketing performance
  • Understanding of the latest digital marketing techniques and technologies
  • Ability to translate business requirements into marketing strategies and campaigns 
  • Experience of managing projects to improve marketing performance
  • Strong copywriting, communication, negotiation and influencing skills
  • Ability to build strong relationships with senior stakeholders, and to influence when necessary
  • Excellent organisation skills and ability to manage multiple projects
  • Strong business and financial acumen, including budget management and forecasting
  • Previous experience of membership or loyalty marketing is desirable.


There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - Permanent
Hours - 35 hours per week, happy to talk flexible working
Salary - £25,000 - £28,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

The CIPD Customer Service department have an opportunity for a Customer Service Quality Officer to carry out activities focused on validation of service quality and driving business improvements. This will support the delivery of excellent service and enhance client and customer experience.

Key responsibilities

  • Carry out a range of quality and compliance activities including call/email monitoring and data sampling 
  • Carry out calibration activities with Team Managers to support their ongoing quality monitoring activities 
  • Report findings and make recommendations to team managers on team member performance to ensure 
  • Deliver coaching feedback to agents on call and email performance to help them effectively deliver a consistent and positive customer experience 
  • Lead by example in delivering a high quality of service to all customers and be cross-trained across all core products to be able to handle escalated enquiries 
  • Report on the customer insight being logged by the team 
  • Design and carry out customer service checks including surveys to gain objective feedback from customers on service delivery in the department 
  • Identify opportunities and propose ways to improve customer service, service improvements and operational processes 
  • Take part in and provide project support for department business improvement projects 
  • Become a ‘super user’ for systems related to service delivery

Knowledge, skills & experience

  • Substantial experience of customer service over the phone and by email 
  • Good customer service skills and extremely customer focused 
  • Excellent call and email handling skills, extremely customer-focused attitude 
  • Report writing skills 
  • Able to work autonomously and self-start 
  • Objective and able to adhere to strict confidentiality guidelines 
  • Highly IT literate, with a proven ability to quickly learn and work with new technology 
  • Proven time management, prioritisation and organisational skills 
  • Sound problem resolution, judgment, negotiating, and decision making skills 
  • Highly numerate, able to collate and analyse statistics and set up reporting systems 
  • Analytical and logical 
  • Used to working under pressure and to constant deadlines in a busy environment 
  • Excellent communication skills and able to deal with people at all levels 
  • Coaching and training skills 
  • Strong administrative skills and attention to detail

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - Permanent
Hours - 35 hours per week, happy to talk flexible working
Salary - £20,500 - £24,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 145,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

The CIPD Customer Service department has a fantastic opportunity for an experienced Assessment Administrator to join our team at the Wimbledon office on a permanent basis.

Key responsibilities

The responsibilities of the ideal candidate would be that they would represent the CIPD to our customers, providing exceptional customer service and support to all customers applying for and going through CIPD assessments, in order to build long term relationships, enhance our brand and take advantage of opportunities to promote the value of CIPD membership and other CIPD products and services.
  • Providing exceptional customer service and support to all customers applying for and going through the CIPD assessment.
  • Ensuring all candidates data is accurately updated and managed on our internal databases and that our data quality is of the highest possible standard.
  • Continuously build, develop, share and maintain in depth product knowledge in order to confidently and accurately advise candidates, make decisions and offer value added service.
  • Working within GDPR and other compliance policies and pro-actively look for and highlight any potential concerns.
  • Working collaboratively with your immediate team and your internal stakeholders to develop strong relationships, identifying and offering support when needed and increasing awareness of customer insight, SLA’s, volume and customer trends.
  • Providing a tailored service to candidate’s and their employers who are purchasing Group Experience Assessment, offering exceptional customer service and pro-active approach.
  • Understanding CIPD financial procedures, monitoring existing debt and being aware of cost implications for the candidate and/or CIPD when amendments are made.
  • Working closely with internal & external stakeholders, understanding their needs and responding accordingly to them.
  • Meeting candidates face to face at our Wimbledon office, offering a thoughtful and friendly welcome and introduction to the office and their professional discussion.
  • Getting involved in departmental and business wide projects, supporting in development and testing of new processes, systems and technology in order to provide feedback from a customer perspective.

Knowledge, skills & experience

As an indication, a candidate of ‘A-Level’ level calibre with a genuine passion for speaking to customers and answering their enquiries is likely to be most successful in this role.  Evidence of sound customer service skills is essential.

Interpersonal competencies

  • Communicates confidently, clearly and concisely both orally and in writing.
  • Able to deal confidently with people at all levels and develop positive working relationships with team members and colleagues.
  • Ability to work as a member of a team.
  • Attention to detail and accuracy.
  • Flexibility in response to changing priorities and needs and able to demonstrate a ‘can do’ and positive attitude.
  • Willingness to acquire new competencies and accept new challenges.
  • Able to analyse and solve problems and determine and recommend appropriate courses of action.
  • Commercial awareness, able to identify potential commercial opportunities and risks.
  • Financially astute, with an understanding of invoicing and crediting processes.

Functional and technical competencies

  • Excellent telephone call handling skills including questioning, probing, listening, establishing rapport, matching and closing.
  • Ability to learn and understand high volumes of product information.
  • Ability to quickly learn how to use internal IT systems in order to log and retrieve customer information.
  • Able to search for and find information on the CIPD website and using the Internet.
  • Good administrative skills.
  • Able to understand and implement operational processes and procedures and an ability to cope with change.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

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Disability Confident Leader logo

Disability Confident employer

The CIPD is a Disability Confident Leader. We work with the DWP and lead the way in changing attitudes towards disability, and to encourage all employers to provide opportunities to ensure that people with disabilities and those with long-term health conditions are able to fulfil their potential at work. We regularly review our own people practices and approaches to ensure that our workplace is as open, diverse, accessible and inclusive as possible. 

Stonewall Global Diversity Champions

Stonewall Global Diversity Champion

The CIPD is a member of Stonewall’s Global Diversity Champions programme, working together to ensure that we are an LGBT+ inclusive employer and membership organisation across our UK and International communities. Our principles – work matters, people matter and professionalism matters – enshrine our belief that good work is safe and inclusive.

Stonewall and the CIPD share the vision that by embedding inclusive values, organisations can drive higher levels of wellbeing, motivation, satisfaction and productivity. Our ambition is to ensure that all of our staff and volunteers feel confident and comfortable in bringing their whole selves to work - because people perform better when they can be themselves. 

Read: The CIPD pledges to make a positive difference to LGBT+ workers

Business in the Community Race at Work Charter Champion

Here at the CIPD we take race diversity seriously, which is why we are a partner of the Business in the Community Equality Campaign. We work with Business in the Community to take practical steps to tackle the barriers that ethnic minority people face in recruitment and their career progression and ensure that we are representative of British society today.

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