The jobs listed below are current vacancies at the CIPD. If you are looking for HR vacancies at other organisations, please visit our People Management Jobs site for hundreds of HR Jobs.

Non Executive CIPD Board roles

We’re the CIPD — the professional body for HR and people development.  We are the voice of a worldwide community of more than 145,000 members committed to championing better work and working lives.  We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

We invite applications from individuals who are committed to our purpose of championing better work and working lives, and can bring to our Board

  • thought leadership/academic insight and a membership perspective to the development of the profession and its standards, or
  • deep experience in digital matters with an established commercial background in a strategic corporate role

In influencing and holding us to our strategic priorities, the successful candidates will also have an appreciation of charity governance and the collaborative skills to work constructively with the rest of the Board and Senior Leadership team.

The two roles which are voluntary, are for a three-year (renewable) term from January 2018.

For further information including an application pack, please email boardvacancies@cipd.co.uk

The closing date is Monday 9th October 2017.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Operations Coordinator | £20,500 - £24,000

Location - Wimbledon, South West London
Type - 12 month contract 
Hours - 35 hours per week
Salary - £20,500 - £24,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 145,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

We have an opportunity for an Operations Coordinator to join our Customer Services & Operations team. You will deliver efficient and accurate event set up and co-ordination, contributing to the overall profitability of CIPD through the maintenance of strict financial controls, allocation of costs and accuracy of information recorded.

Key responsibilities

  • Support in the accurate scheduling & set up of B2C training events, maintaining clear communication with key stakeholders to ensure effective delivery 
  • Monitor scheduled B2C training events for delegate and student numbers to ensure agreed profitability margins are achieved for the business 
  • Support in the organisation of trainer contracting for events and arranging their travel & accommodation through our third party supplier 
  • Support in the accurate processing of all supplier invoicing related to B2C training events 
  • Liaise with suppliers and internal stakeholders regarding any discrepancies on supplier invoices, ensuring financial controls are met and expenditure is in line with agreed budgets 
  • Allocate financial transactions (including associate fees, expenses, accommodation, travel, material printing and delivery and moderation costs) to the correct accounts, managing and updating relevant databases / filing systems to ensure sound audit trails and records are maintained • Support your team in the effective delivery of all CIPD Enterprises training B2C & B2B 
  • Work within the legal, financial, taxation, ethical and compliance framework required to follow best accounting practice 
  • Build and maintain strong relationships and establishing clear communication with your key stakeholders.

Knowledge, skills & experience

  • Of ‘A’ Level standard or equivalent 
  • Excellent administrative skills 
  • Relevant, demonstrable experience of working with financial information, accounts and budgets 
  • Ideally, relevant financial experience in all aspects of finance i.e. Sales ledger, Purchase Ledger and Credit Control and will have previous experience in a similar accounts environment 
  • Computer literate with good keyboard skills, and confidence in using Microsoft packages such as Excel and Word 
  • Numerate, very accurate and methodical, and have good command of English (both written and oral) 
  • Able to work to constant deadlines and use own initiative is essential and previous experience in a similar environment is preferred.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Partnership Officer | £35,000 - £38,000

Location - Wimbledon, South West London
Type - Permanent
Hours - 35 hours per week
Salary - £35,000 - £38,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 140,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

The CIPD Community Investment team have an opportunity for a Partnership Officer to join them on a permanent basis to lead on driving and implementing successful mentee referral partnerships at both local and national level to support the reach, scale up and quality improvement of the Steps Ahead volunteer mentoring programme. You will drive and account manage funding relationships and related budgets for Steps Ahead as well as run and manage a network of local consultants to support this work.

CIPD’s Steps Ahead mentoring programme offers jobseekers one-to-one mentoring sessions with a Steps Ahead volunteer mentor (all CIPD members) to help them improve their employability skills, boost their confidence and find work.

Key responsibilities

  • Scope, develop and drive beneficial new partnerships to deliver the CIPD’s social action programmes for members. This includes working closely with the Steps Ahead Development Manager and with the Chief Community Officer to identify potential partners, follow-up on leads and monitor effectiveness
  • Develop and implement partnership criteria and deliverables for new and existing partners at national and local level. Develop relevant documentation to support this (i.e. partnership agreements and tracking documents)
  • Develop a robust monitoring and evaluation process for projects in scope of the role 
  • Own and be accountable for the success of delivery partnership. This includes oversight of project management and process to deliver on those partnerships, working very closely with the rest of the team
  • Develop, set up and manage a network of independent consultants that have completed or are in the process of receiving Steps Ahead mentoring support who are tasked with identifying and driving mentee referral partnerships and promotion at local level
  • Account manage funding relationships and related budgets, including scoping new opportunities working closely with the Steps Ahead Development Manager and the Chief Community Officer. Drive and oversee funding bids for Steps Ahead and other social action programmes.

Knowledge, skills & experience

  • A proactive self-starter with demonstrable experience of developing and implementing successful external partnerships, including experience of building and managing relationships. Experience of partnership risk management is essential
  • A proven track record in account and project management experience
  • Evidence of commercial insight and knowledge and business development (private or third or public sector) will be an advantage
  • Experience of managing budgets, financial reporting and tracking project delivery
  • Personable and empathetic to the aims of the CIPD’s Steps Ahead volunteer mentoring programme, and the people they aim to engage with and support
  • Driven to seek to understand how the programme and the work of the wider Community Investment team supports CIPD strategy. They will be a visible and credible ambassador for CIPD and the Steps Ahead mentoring programme
  • An insight into the funding landscape (public as well as Foundations) and experience of writing successful bids would be an advantage

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Customer Service Representative | £20,000 - £22,000

Location - Wimbledon, South West London
Type - 12 month contract 
Hours - 35 hours per week
Salary - £20,000 - £22,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 145,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

Our Customer Services department are looking for an enthusiastic and ambitious Customer Service Representative to join their busy and exciting team. If you enjoy developing positive relationships and taking a varied approach to tailor your customer service then this will be a fantastic position for you.

You will receive a tailored induction and training plan so you can confidently represent CIPD to our customers and work alongside your new team to provide a consistently high standard of customer service. You will gain new customers, engage with, retain and build long term relationships and take advantage of all opportunities to convert customers to use of CIPD products and services.

Due to the mixed nature of enquiries, every day will be different. You will need to build up detailed knowledge in a variety of areas and speak confidently to people at all levels. As you build up your competencies and skills new opportunities will arise such as working on our customer services stands at CIPD conference events across the country.

Knowledge, skills & experience

  • Excellent customer service skills (including questioning, probing, listening, establishing rapport, matching and closing) 
  • ‘A-level’ calibre with a genuine passion for speaking to customers and answering queries 
  • Strong team working ability 
  • Flexibility and able to adapt quickly to changing priorities 
  • Ambitious and willing to accept new challenges

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Outbound Customer Service Representative | £22,000 - £24,000

Location - Wimbledon, South West London
Type - 12 month contract 
Hours - 35 hours per week
Salary - £22,000 - £24,000

We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 140,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

The Role

The CIPD Customer Services department are looking for an Outbound Customer Service Representative to join the Learning Enquiries team. You will be providing a first class service in order to generate new members, engage with and retain existing members. This is a busy and exciting team so we are looking for an enthusiastic and ambitious candidate who enjoys developing positive relationships. You will receive a tailored induction and training plan so you can confidently represent CIPD to our customers and work alongside your new team to provide a consistently high standard of customer service.

Key responsibilities

  • Carry out a range of outbound calling campaigns, ranging from membership campaigns to sales and market research 
  • Continuously build, develop, share and maintain in depth product knowledge in order to provide a knowledgeable response to customers and so provide an added value service 
  • Actively seek and record information on customers including feedback comments on quality of service and ideas for new products 
  • Use a range of computer applications to accurately enter and amend customer data to promptly process financial and other transactions, and to build an accurate customer database 
  • Ensure that agreed levels of productivity, effectives and dials are achieved on a daily/weekly/monthly basis and that customers records or updated with an accurate reflection of contact between themselves & CIPD 
  • Attend off site and evening events including customer open evenings, and trade shows/exhibitions 
  • Follow up on all leads identified through various sources and build relationships with customers promoting CIPD Membership benefits and products and services 
  • Get involved in development and testing of new processes, systems and technology

Knowledge, skills & experience

  • Confident, clear and concise communicator, both orally and in writing 
  • Able to deal confidently with people at all levels and develop positive working relationships with team members and colleagues 
  • Able to work as a member of a team 
  • Great attention to detail and accuracy 
  • Flexible in response to changing priorities and needs and able to demonstrate a ‘can do’ and positive attitude 
  • Willing to acquire new competencies and accept new challenges 
  • Able to analyse and solve problems and determine and recommend appropriate courses of action 
  • Good outbound telephone call handling skills to also include up-selling and cross selling 
  • Excellent telephone call handling skills including questioning, probing, listening, establishing rapport, matching and closing 
  • Able to learn and understand high volumes of product information 
  • Able to quickly learn how to use internal IT systems in order to log and retrieve customer information 
  • Able to search for and find information on the CIPD website and using the Internet 
  • An aptitude for learning new IT systems quickly

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days’ holiday, free two-course lunch and flexible working hours.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender, sexual orientation, gender reassignment, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Who we are

Who we are

Find out about our purpose and vision, meet our team and learn how we're governed

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What we do

What we do

Discover how we champion better work and working lives on a day-to-day basis, and read our annual report

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Disability Confident employer logo

Disability Confident employer

The CIPD is a Disability Confident employer. We work with the DWP and lead the way in changing attitudes towards disability, and to encourage all employers to provide opportunities to ensure that people with disabilities and those with long-term health conditions are able to fulfil their potential at work. We regularly review our own people practices and approaches to ensure that our workplace is as open, diverse, accessible and inclusive as possible. 

Stonewall Global Diversity Champions

Stonewall Global Diversity Champion

The CIPD is a member of Stonewall’s Global Diversity Champions programme, working together to ensure that we are an LGBT+ inclusive employer and membership organisation across our UK and International communities. Our principles – work matters, people matter and professionalism matters – enshrine our belief that good work is safe and inclusive.

Stonewall and the CIPD share the vision that by embedding inclusive values, organisations can drive higher levels of wellbeing, motivation, satisfaction and productivity. Our ambition is to ensure that all of our staff and volunteers feel confident and comfortable in bringing their whole selves to work - because people perform better when they can be themselves. 

Read: The CIPD pledges to make a positive difference to LGBT+ workers

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