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Location - Wimbledon, South West London
Type - 24 months fixed term contract 
Hours - 35 hours per week, happy to talk flexible working
Salary - Up to £24,000 + benefits

We're the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We've been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday, personal development allowance and flexible working hours.

The Role

As Credit Control and Sales Ledger Administrator, you will provide a comprehensive and effective credit control service for CIPD and CIPD Enterprises Ltd. You will also assist the Sales Ledger Executive with the administration of the sales ledger and the resolution of queries.

What You'll Be Doing

  • Providing a credit control service for CIPD and CIPD Enterprises Ltd, chasing outstanding debt via email and telephone to expedite payment of invoices within payment terms and conditions

  • Posing cash received in CIPD and CIPD Enterprises Ltd

  • Investigating queries raised on outstanding invoices, liaising with Finance and other areas in order to resolve queries quickly and efficiently

  • Assisting the Sales Ledger Executive with the administration of the sales ledger and the resolution of queries on internal and external customer accounts

  • Supporting Sales Ledger Team as and when required and working collaboratively with other departments across the organisation

What You'll Need To Be Successful

  • Previous experience in a similar administrative role

  • Experience to deliver effective customer service

  • Solid spreadsheet skills and experience with computerised accounting systems, preferably on sales ledger

  • Competent Excel user

  • Accuracy and strong attention to details

  • Flexible approach and ability to adaptable to ensure department deadlines are met

  • Strong communication skills, this includes telephone and email communication

Please note, this advert is due to close on Wednesday 11 August 2021. 

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - Permanent
Hours - 35 hours per week, happy to talk flexible working
Salary - Up to £35,000 + benefits

We're the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We've been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday, £125 personal development allowance and access to an award winning pension scheme.

The Role

You will support the Code of Conduct team and you will take the lead on investigations and complaints. You will also facilitate the work to support members with ethical practice, maximising insights and contributing to improving the performance and capability of CIPD Members.  

What You'll Be Doing

Code of Conduct

  • Investigations management: coordinating & undertaking interviews; witness, member & complainant submissions; leading volunteer panel members; preparing & redacting documents; drafting investigation reports & recommendations

  • Conduct hearings: preparing bundles; taking notes/minutes; drafting Hearing reports; administering sanctions

  • Researching potential CIPD complaints for presentation to CIPD Designated Officers

  • Case Officer role: presenting the findings and recommendations of investigation panels at a Hearing to a Conduct Panel on behalf of the CIPD

  • Managing the inbox; managing case files and tracker

  • Volunteer management: recruitment; & training

  • Benchmarking: identify and flag improvements to business processes and systems and assist in implementing improvements

Ethics 

  • Online forum for ethical dilemmas: managing the functionality and development of the forum, working with internal colleagues and stakeholders; monitoring the dilemmas raised, escalating where appropriate

  • Insights: collation and analysis of statistics & insights from the Code of Conduct cases and online forum, developing case studies and materials; coordinating & supporting ethics events & focus groups; development & issue of surveys; working with internal teams

  • Ethical dilemma bank: developing and maintaining an ethical dilemma bank

  • Web content and literature: monitoring and updating ethics pages of the CIPD website & WDIC

What You'll Need To Be Successful

  • Previous experience in a similar role

  • Regulatory experience or disciplinary and investigation experience is essential 

  • Legal and or governance knowledge/experience would be an advantage

  • Experience working in the HR profession and CIPD qualified to identify insights from the Code of Conduct cases and contribute to development of emerging practice would be an advantage

  • Report writing experience 

  • Computer literacy, with ability to use Microsoft office and teams to a high standard are essential. Experience using web and telephone conference facilities as well as social media platforms 

  • Ability to manage relationships effectively and with influence. You will need to be diplomatic and confident working across a wide range of stakeholders with the ability to establish and maintain credibility and to deal with highly sensitive situations and challenging customers

  • Analytical skills with strong attention to details 

  • Ability to prioritise and work independently 

  • Organisational and project management skills, with the ability to work under time constraints and meet challenging targets

Please note, this advert is due to close on Friday 20 August 2021. 

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - 12 months maternity cover contract 
Hours - 28 hours per week, happy to talk flexible working
Salary - Up to £37,000 + benefits

We're the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We've been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday, personal development allowance and flexible working hours.

The Role

The Programme Executive will deliver high-quality volunteering programmes, primarily the CIPD’s Steps Ahead mentoring programme as part of the CIPD’s Social Impact team. This role will play a key part in enabling the CIPD to further develop and scale Social Impact programmes, to help them have even more impact and engage more of our members in volunteering and help the CIPD deliver on its purpose to champion better work and working lives.

What You'll Be Doing

  • Building relationships with and providing a high quality of customer service to all partners, volunteers and beneficiaries taking part in Steps Ahead and other Social Impact programmes.

  • Providing volunteer management support to all people who take part in Steps Ahead and other Social Impact programmes as required, ensuring they have a positive experience of our programmes.

  • Managing the Steps Ahead online portal to enable high quality delivery of the programme.

  • Managing evaluation tools and processes, both quantitative and qualitative e.g. case studies, to ensure relevant and robust data is collected from partners, volunteers and beneficiaries.

  • Building strong customer networks e.g. volunteers, to support the delivery and development of Social Impact programmes.

  • Collaborating with teams across the CIPD to draw on their expertise where needed e.g. comms, digital, to help deliver high quality Social Impact programmes and raise awareness amongst key audiences.

What You'll Need To Be Successful

  • Demonstrable experience of managing relationships with a range of audiences including but not limited to: volunteers; young people; senior leadership and people professionals.

  • A high level of diplomacy and ability to manage difficult and challenging situations with people at all levels.

  • Demonstrable project management experience.

  • Experienced and confident at using CRM systems e.g. Salesforce to manage programmes including data management and reporting.

  • Experienced and confident in delivering training e.g. via webinars.

  • Excellent organisational and communication skills including writing reports.

  • Experienced at building and managing networks of people e.g. volunteers.

  • Experienced at managing and using evaluation and monitoring tools.

  • Excellent at developing good working relationships with colleagues and external contacts acting as a visible and credible ambassador for the CIPD.

  • Personable and empathetic attitude to the aims of the CIPD and its Social Impact programmes and the people it aims to engage with and support.

Please note, this advert is due to close on Tuesday 10 August 2021. 

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - 12 months fixed term contract 
Hours - 35 hours per week, happy to talk flexible working
Salary - Up to £34,000 + benefits

We're the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We've been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities and benefits such as 28 days' holiday, free two-course lunch and flexible working hours.

The Role

The Recruitment Executive will be delivering a professional recruitment and on-boarding service to ensure a high quality and positive experience for candidates, recruits and hiring managers.

What You'll Be Doing

  • Working in partnership with HR Business Partners and managers to plan and manage recruitment campaigns to attract the best candidates for each role in a timely and cost-effective way.

  • Driving the full recruitment life-cycle end to end and acting as the subject matter expert on all things recruitment related.

  • Administering online assessments to candidates, analysing results and feeding back to hiring managers.

  • Advising and consulting with recruiting managers to understand skill requirements for job profiles, shortlisting criteria, interview questions and selection tools.

  • Overseeing the selection process, managing skills-testing and providing relevant feedback.

  • Working with HR Business Partners to ensure that managers are coached through the interview process.

  • Collaborating with the Recruitment Coordinator and ensuring that roles are advertised as required.

  • Supporting in the delivery of an effective onboarding process for new starters.

  • Utilising data to review campaigns and provide insights into market trends.

What You'll Need To Be Successful

  • You’ll be an experienced recruiter, with a strong track record in the successful use of social media, online recruitment networks and LinkedIn to source candidates.

  • You’ll be a communication expert with the ability to influence colleagues at all levels.

  • You’ll understand the importance of a first class customer service for candidates and managers alike.

  • You’ll be proactive and have a detail-focused approach to managing your workload and time effectively.

  • You’ll be a confident interviewer and able to flex your style for candidates across all seniorities.

  • You’ll be PC savvy with strong MS Office skills, and an excellent knowledge of social media and networking.

Please note, this advert is due to close on Tuesday 10 August 2021.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - 12 months fixed term contract 
Hours - 35 hours per week, happy to talk flexible working
Salary - Up to £72,000 + benefits

We're the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We've been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday and flexible working hours.

The Role

This role is concerned with everything and everyone that touches upon the delivery of CIPD’s member and customer experience. It is responsible for the mapping, design and choreography of the processes, technologies and interactions that constitute the value we deliver to our members and customers. This role co-creates and collaborates with colleagues across the organisation as well as with customers, to orchestrate end-to-end journeys that help our members and customers efficiently and seamlessly complete their intended goals. The role also supports, coaches and facilitates new product development and experience initiatives across other directorates.

What You'll Be Doing

  • Conducts quantitative and qualitative research and workshops to understand the users’/customers’ experience of the CIPD’s journeys and their emotions during those journeys, to discover any poorly designed/executed touchpoints, missed opportunities (‘moments of truth’), etc. 

  • Conducts internal stakeholder research to gather further information into the user/customer journey and to find internal inefficiencies and stakeholder pain points. 

  • Analyses and synthesises interview and observation data into key findings. 

  • Audits touchpoints, gathers journey data, operational data, metrics, website analytics and artefacts (e.g. email communications, invoices, etc.)

  • Develops maps at varying levels of detail according to requirements – customer journey maps (focus on the customer/experiential side of the journey) and – working with a Business Analyst and Systems Architect as appropriate – service blueprints (on the backstage process, but follows the customer’s flow of interaction).

What You'll Need To Be Successful

  • A background in user research, particularly design ethnography.

  • Experience of Design Thinking/Service Design, leading and facilitation of various human centred design projects across end-to-end journeys.

  • Attention to detail is essential along with good business awareness, project management, organisational and interpersonal skills.

  • Ability to co-ordinate several streams of work simultaneously and work well as part of a team.

  • Excellent influencing and stakeholder engagement skills.

  • Strong analytical, problem solving and strategic thinking skills.

  • Excellent written and verbal communication skills.

Please note, this advert is due to close on Tuesday 10 August 2021.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Business in the Community Race at Work Charter Champion

Here at the CIPD we take race diversity seriously, which is why we are a partner of the Business in the Community Equality Campaign. We work with Business in the Community to take practical steps to tackle the barriers that ethnic minority people face in recruitment and their career progression and ensure that we are representative of British society today.

Our values

Five core values drive our work; they inform our daily interactions and enable our performance

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Working with us

Our success relies on the expertise and commitment of a wide range of staff, volunteers and associates

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