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Location - Wimbledon, South West London (location can be flexible and based in our Regional or International offices)
Type - Permanent
Hours - 35 hours per week, happy to talk flexible working
Salary - Due to the global nature of this role the remuneration package will be discussed in the early stages of the application process

We’re the CIPD — the professional body for HR and people development.  We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives.  We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday, £125 personal development allowance and access to an award winning pension scheme.

The Role

Reporting to the Commercial and Marketing Director, The Global Head of Market Development will be leading the development of new markets where the CIPD can effectively deliver its core capabilities in upskilling and professionalising the people profession, and people management in organisations, in pursuit of its purpose of Better Work and Better Working Lives.  You will work very closely with CIPD’s Strategy Development team, Employer Solutions, and Regional Directors in particular. You will also need to coordinate across CIPD’s Directorates to deliver the strategy to drive customer and revenue growth, and in growing the CIPD’s brand and influence.

What You'll Be Doing

New market evaluation and development

  • Working with the Strategy Development team and providing the analysis and recommendations for identification, evaluation, selection and entry strategy for each new market on which CIPD’s market portfolio is to be based, from Horizon 1 to 3.

  • Preparing and presenting the business and investment case, including Return on Investment, for each new market development proposal.

  • Leading the activity in establishing new markets including coordinating and executing marketing and business development, recruiting and managing channel partners, engaging members and local influencers.

  • Compiling regular reports on progress on financial and non-financial success metrics for each new market investment and update the market portfolio as required.

Growth in existing markets

  • Working with Regional Directors to identify customer and market segments or sectors which provide a clear opportunity for growth and providing support for Regional Directors in developing their business plans, with necessary investment cases.

  • Identifying and assisting with exploiting synergies across markets and customers within the region.

Products and Propositions

  • Working closely and collaboratively with CIPD Marketing and Global Employer Solutions teams, and the RPC, Professional Development and Membership Directorates in:

    • identifying opportunities to be taken with the development of new propositions

    • providing feedback from the market on customer needs and competitors particularly in new markets and shaping our offering accordingly

What You'll Need To Be Successful

  • A strong commercial understanding of business management, market development and growth strategy (preferably with an MBA or relevant Masters qualifications) and a fluency in English is essential.

  • Experience and success in developing new markets and building strong partnerships from inception to high growth.

  • Managing commercial relationships in a commercial end to end business.

  • Excellent demonstrable track record in creating and growing relationships in a multinational environment across multiple sectors, achieved through the successful selling of client solutions and products into a senior HR leader population.

  • Demonstrable interpersonal and collaborative stakeholder skills with the ability to engage, build relationships and work highly effectively with colleagues across CIPD irrespective of location, time zone and areas of responsibility.

  • A good understanding of HR/L&D and in working with senior HR/L&D or Talent/Executive Development roles in MNC’s with strong brand in people practice.

  • Well-developed business development and key account management skills with the confidence and authority to identify, establish and maintain client and other key stakeholder relationships at the most senior levels, including at board level.

  • Strong proposal writing, pitching and commercial acumen will be key.

  • Tenacity and resilience, with an ability to constructively challenge existing mindsets and driving change.

  • High degree of flexibility and willingness to travel.

  • An understanding of CIPD qualifications would be advantageous.

  • Experience of designing and developing HR Consulting programs in a broad range of fields such as, Recruitment, Talent, Performance, Remuneration, Employee Relations etc would be advantageous.

Please note, this advert is due to close on Monday 26 April 2021. 

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - Permanent
Hours - 35 hours per week, happy to talk flexible working
Salary - Up to £45,000 + benefits

We're the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We've been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday, £125 personal development allowance and access to an award-winning pension scheme.

The Role

The Programme Manager will be leading on the operational management and delivery of the CIPD’s flagship volunteering programme, Steps Ahead mentoring, and help drive the scale and impact of Steps Ahead and other Social Impact programmes for the CIPD. To help you deliver on this you will be leading and developing a high performing team.

What You'll Be Doing

  • Leading on all operational management and delivery of the CIPD’s Steps Ahead mentoring programme and other Social Impact projects.  A key focus will be ensuring a high-quality experience for all participants and effective delivery of the programme.

  • Developing a cohesive team to ensure they are high performing, delivering all aspects of their responsibilities to a high standard.

  • Delivering on strategy for the CIPD’s Steps Ahead mentoring programme and other Social Impact projects and programmes as required.

  • Providing regular input and support to the Social Impact and Innovation management team to help shape the team’s strategic direction and define activities to support this and the overall objectives of the CIPD.

  • Acting as a spokesperson for the CIPD, raising the profile of how the CIPD’s Social Impact programmes are delivering on the CIPD’s purpose to champion better work and working lives.

  • Mobilising people professionals to volunteer their skills and expertise to address key societal and organisational challenges in the world of work.

  • Managing and developing new and existing partnerships that support high quality operational delivery of Steps Ahead and other Social Impact projects and programmes where required.

  • Ensuring the successful implementation and delivery of ongoing and high quality quantitative and qualitative evaluation processes for Steps Ahead and other Social Impact projects and programmes as required. 

What You'll Need To Be Successful

  • Proactive self-starter with demonstrable experience of delivering large scale volunteer programmes to a high standard and building communities of volunteers at local, national and/or international level. 

  • Line management experience and evidence of managing a team. 

  • Knowledge and confidence in using online systems, including CRM systems such as Salesforce, to support the management of large-scale volunteer programmes.

  • Proven experience of developing and managing partnerships and managing external stakeholders to deliver on project or programme aims and deliverables. 

  • Experienced at managing and using evaluation and monitoring tools.

  • Excellent at developing good working relationships with colleagues and external contacts acting as a visible and credible ambassador for the CIPD and Social Impact programmes.

  • Ability to work with stakeholders at a senior level, including funders and strategic partners. 

  • Track record in Account and Project management experience including experience of managing budgets, financial reporting and tracking project delivery. 

  • Personable and empathetic to the aims of the CIPD’s volunteer programmes, and the people they aim to engage with and support. 

Please note, this advert is due to close on Friday 23 April 2021.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - Permanent
Hours - 35 hours per week, happy to talk flexible working
Salary - Up to £57k + benefits

We're the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We've been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday, £125 personal development allowance and access to an award winning pension scheme.

The Role

The Senior Manager within Strategic Insights will lead the team to plan, guide, develop and execute data analysis and research activities; to provide quantifiable and actionable insight in support of CIPD’s strategic aims.  Your work will inform and shape CIPD’s strategy at a market, customer and product perspective. 

What You'll Be Doing

  • Coaching and developing the team to deliver research, insights, intelligence, trends and forecasts that enable the organisation to make evidence-based strategic decisions. 

  • Fostering an agile, collaborative and productive working environment where members of the team maintain responsibility and autonomy for the research activities in their own areas of responsibility.

  • Designing research plans to deliver impactful outcomes across product and service development, user and customer experience. 

  • Providing expertise and guidance to the CIPD on research methodologies appropriate to the specific business objective.  

  • Building understanding of and buy-in for research across the organisation, advocating for how research-based decisions can add value to business areas.

  • Providing research and analysis on the attractiveness and feasibility of new geographic markets, products and customers, (including market size, CIPD brand strength, competition, estimated demand and customer needs) and enable strategic decision making on their selection and priortisation. 

  • Ensuring the team create innovative statistical reports, dashboards, calculators and models (using appropriate statistical techniques) to enable the CIPD to better understand our customers, to predict trends and customer behaviour patterns, track performance and forecast results, and deliver clear and actionable customer insight.

  • Accurately preparing, presenting, concluding and disseminating customer research results to business leaders as unbiased actionable insights, i.e. in a manner appropriate and useful to the audience. 

  • Bringing insights to life through engaging presentations, documents and outputs (may include journey maps, personas etc) communicating findings in impactful ways to stakeholders across the business. 

  • Working with the Head of Strategy Development to translate insights into recommendations for the strategic direction of the organisation. 

What You'll Need To Be Successful

  • Extensive knowledge and experience of market research methodology, analysis and dissemination. 

  • Knowledge and experience of user experience research and testing is desirable.  

  • Knowledge and experience of survey design best practice is essential.  

  • An understanding of sampling methods and their appropriate application within the CIPD is essential. 

  • Knowledge of Human Centred Design research methods is desirable.  

  • Knowledge and experience of market research analysis (using statistical techniques) is desirable.  

  • Excellent influencing and stakeholder engagement skills.

  • Strong ability to communicate and disseminate complex information and knowledge to a variety of audiences.

  • Excellent analytical, problem solving and strategic thinking skills.

  • Ability to work as part of an agile team structure.

  • Excellent written and verbal communication skills.

Please note, this advert is due to close on Tuesday 18 May 2021.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Wimbledon, South West London
Type - 12 months fixed term contract 
Hours - 35 hours per week, happy to talk flexible working
Salary - Up to £32,000 + benefits

We're the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 150,000 members committed to championing better work and working lives. We've been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.

There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday and an outstanding pension scheme.

The Role

This role sits at the intersection of technology, business and design – balancing the needs of the customer with business interests and technical viability. The junior product manager works as part of the product management team and is responsible for providing support to the senior product managers with every aspect of the product(s) success and life cycle, and working with the business, digital and technology functions to achieve this.

What You'll Be Doing

  • Responsible for maintaining the product backlog for several products across the technology portfolios.

  • Provide second/third line support, working through incidents, liaising with suppliers, and documenting solutions.

  • Problem management for longer term issues with key products.

  • Populating the ITSM system with knowledge base articles and maintaining the product asset register.

  • Keeping financial information and contracts with third party suppliers up to date in the contract management library.

  • Assist with documenting requirements and testing for product releases under the guidance of the product managers.

  • Monitoring performance of core products and producing KPI reports monthly.

  • Responsible for managing some of less complex products from cradle to grave.

  • Ensures product features are user tested and follow UX and accessibility best practice whenever viable. 

What You'll Need To Be Successful

  • Attention to detail is essential along with good business awareness, project management, organisational and interpersonal skills. 

  • Good understanding of technology used by the products.

  • Good time management and organized.

  • Excellent communication and relationship management skills.

  • Strong analytical and problem-solving skills.

  • Excellent written and verbal communication skills.

Please note, this advert is due to close on Monday 26 April 2021.

The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

CIPD valuing everyone as an individual

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Business in the Community Race at Work Charter Champion

Here at the CIPD we take race diversity seriously, which is why we are a partner of the Business in the Community Equality Campaign. We work with Business in the Community to take practical steps to tackle the barriers that ethnic minority people face in recruitment and their career progression and ensure that we are representative of British society today.

Our values

Five core values drive our work; they inform our daily interactions and enable our performance

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Working with us

Our success relies on the expertise and commitment of a wide range of staff, volunteers and associates

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