Line managers have a very important role to play, not only in the day-to-day management of people and operations but also in the implementation of HR policies, particularly in organisations where there’s a devolution of HR activities towards line management. It's therefore important that proper consideration is given to the way line managers are selected, developed and managed on an ongoing basis.

This factsheet outlines the roles and responsibilities of line managers and explores the relationship between HR and line management, including opportunities to work together to support business strategy. It also stresses the importance of positive relationships between line managers and the employees they manage, and highlights key considerations for supporting line managers in developing vital people management skills.

CIPD viewpoint

Who are line managers?

The evolving relationship between line managers, HR and L&D

The role of line managers in implementing HR and L&D processes

Supporting line managers

Useful contacts and further reading

This factsheet was last updated by Ksenia Zheltoukhova.

Ksenia Zheltoukhova

Ksenia Zheltoukhova: Research Development Manager

Ksenia is responsible for leading research innovation and capability development at the CIPD. She joined in 2013 as a Research Adviser, leading a number of projects, including a major research programme, Profession for the Future, investigating principles-based approach to professional standards as a way of driving ethical and sustainable decision-making by the business.

Prior to the CIPD, Ksenia was a researcher at The Work Foundation, working on Future of HR, Leadership, and Health and Well-being streams. With a background in organisational psychology, she holds a PhD in Management from Lancaster University, where her research examined the effects of leaders’ sacrificial behaviours on followers.

You may also be interested in ...


Employee Outlook

Explore our biannual survey of UK employees to identify their opinions of and attitudes towards working life, produced in partnership with Halogen Software

Read more

Training Line Managers

Episode 114: Recorded at the CIPD’s annual Learning and Development Show, this month’s speakers discuss the importance of developing line managers and the different strategies they’ve found successful.

Read more

Management development

An introduction to management development, focusing on how to identify management development needs and the techniques involved in this process

Read more