360 feedback is a method of performance appraisal which gathers feedback from a number of sources, including peers, direct reports, more senior colleagues and customers. This variety of feedback can offer line managers a wide-ranging perspective and help to make performance management a more objective and fair process.

This factsheet offers guidance on how to make 360 feedback work and identifies a number of factors to consider when building a 360 feedback process, including an overview of feedback questionnaires and feedback reports, and an analysis of the potential benefits of adopting an online system.

CIPD viewpoint

What is 360 degree feedback?

Making 360 degree feedback work

Drawing up questionnaires and reports

360 degree feedback online

Further reading

This factsheet was last updated by CIPD staff.

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