Dispute resolution
Explore our resources on the nature of conflict and approaches to managing conflict in the workplace
Disputes and conflict at work can be stressful and time-consuming for both employers and employees; effective dispute resolution can help to minimise this. In this section you'll find information on employee and industrial relations, conflict management and mediation, trade union recognition and industrial action.
Factsheets
Guides
Guides
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Dealing with conflict at work: a guide for people managers
This guide will help you proactively identify and manage conflict at work
Guides
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Mediation: an approach to resolving workplace issues
A joint publication by the CIPD and Acas aiming to help employers, trade unions and employees decide when and whether mediation may be suitable
Reports
Reports
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Managing conflict in the modern workplace
Read our latest research on conflict management in the modern workplace, covering the challenges people professionals face, insights to act upon, and links to further guidance for people managers
Reports
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Workplace conflict: employee experiences
Explore our survey findings on employees’ workplace conflict experiences, focusing on the nature of conflict and how it's dealt with inside the organisation