Factsheets
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Mediation at work
Learn how to use mediation for resolving conflict in the workplace
Dispute resolution
Explore our resources on the nature of conflict and approaches to managing conflict in the workplace
Disputes and conflict at work can be stressful and time-consuming for both employers and employees; effective dispute resolution can help to minimise this. In this section you'll find information on employee and industrial relations, conflict management and mediation, trade union recognition and industrial action.
Factsheets
Podcasts
Podcasts
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Dispute resolution and the Beecroft report
Episode 69: Does employment law favour employees too heavily? In this episode we discuss dispute resolution and the impact of the controversial Beecroft Report on the relationship between employers and employees.
Guides
Guides
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Mediation: an approach to resolving workplace issues
A joint publication by the CIPD and Acas aiming to help employers, trade unions and employees decide when and whether mediation may be suitable
Reports
Surveys
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Workplace conflict: employee experiences
Explore our survey findings on employees’ workplace conflict experiences, focusing on the nature of conflict and how it's dealt with inside the organisation
Surveys
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Conflict management: a shift in direction?
An examination of the changes in method employers use to manage individual conflict, and how far recent changes in legislation on dispute resolution have impacted employer practices
Surveys
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Conflict management survey
Our survey on employers’ experiences of managing workplace conflict confirms that workplace conflict has increased in the recession