Conflict management: a shift in direction?
An examination of the changes in method employers use to manage individual conflict, and how far recent changes in legislation on dispute resolution have impacted employer practices
Examines changes in employers’ use of different methods of managing individual conflict and how far recent changes in legislation on dispute resolution, including the introduction of employment tribunal fees, have impacted employer practices.
The research suggests that the full impact of the recent changes in legislation has still to come through. More significantly for the longer term, the research also confirms that more employers are now using mediation skills to develop their conflict management capability. The two case studies highlight the shift in approach being adopted by enlightened employers towards greater informality in managing conflict.
Download the report below
Explore our related content
Trade union recognition and industrial action Q&As
Commonly asked questions on the legal issues relating to trade union recognition and industrial action
Dispute resolution and the Beecroft report
Episode 69: Does employment law favour employees too heavily? In this episode we discuss dispute resolution and the impact of the controversial Beecroft Report on the relationship between employers and employees.