Flexible working relates to an organisation’s working arrangements in terms of the time, location and pattern of working. With more and more people thinking differently about how, when and where they work, flexible working is increasingly helping people access the labour market and stay in work. Quality flexible working can help organisations attract talent, improve employee job satisfaction and loyalty, reduce absenteeism, and improve well-being; it can also make businesses more responsive to change. In this section, we provide evidence-based practical guidance, tools and information to help you effectively implement flexible working in your organisation. 

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What does flexible working mean to you

In this video, we ask people from across the profession what flexible working means to them on both a personal and professional level.

Flexible working for me, means working how I want, when I want with who I want and for as long as I want.

It's just taking that slightly different attitude that I might need that bit of flexibility as an employee.

It's not about presentism, it’s not about what time you turn up at work and what time you finish.

Allowing people the flexibility to work from home, work different hours.

I can work when I want to work.

Flexible working is really about trust from your employer, and it’s about give and take.

Giving them the ability to really be at the optimum and different times of the day. I guess people will always think the typical 9-5 is the optimum when that that necessarily not be the case.

I can fit my family needs in, my social needs, my sporting activities. I can still do them and fulfil my work and my job.

Work is part of people's life, not their whole life, and they have other things going on as well.

It's a smarter way to work.

So many people work extra hours and don't take it back.

So I think it's about saying I will do the work I need as long as I have the flexibility to go to doctor's appointments.

Working around family and friends, move house, things like that, that are really important and makes you feel very valued that fact you got that give and take between you.

And in turn you're getting a more engaged workforce.

And that's it, it’s no more complicated than that, it's as simple as that and as easy as that, how it should be.

CIPD viewpoint

CIPD Viewpoints

Flexible working uptake

Explore the CIPD’s point of view on flexible working, including actions for Government and recommendations for employers

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Hybrid working case studies

Four case studies, featuring people managers who say a permanent blend of office and homeworking will make their businesses stronger and employees happier

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Support materials


Policy and engagement

Flexible Working Taskforce

Providing resources produced by both the CIPD and the Flexible Working Taskforce to help you understand the benefits of flexible working and increase the opportunities available in your organisation

Access the resources



Flexible working: lessons from the pandemic

From the 'nature' of the work to the design of work: based on case studies and research into enforced flexible working measures during COVID-19, this report outlines strategies to make a success of hybrid working

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Megatrends: Flexible working

This report looks at recent trends in flexible working, and since we have to set boundaries around the analysis, we’ve concentrated on trends in when and where work is done

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The future of family friendly working

Episode 99: From 5 April 2015, shared parental leave comes into effect. This episode looks at the implications of this change for businesses and their employees, and questions if this new legislation goes far enough

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Flexible working practices

Explores the benefits of flexible working, the types of arrangements commonly used and gives practical tips on implementing flexible working practices

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Case law

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Support from HR-inform

You can find further resources on the HR-inform website, including:

  • template letters to respond to flexible working requests and arrange trial periods
  • checklists to manage and support flexible workers
  • employment law information outlining the latest legislation relating to flexible working.