17 Nov 2012

Leading culture change in public services

Read the views of CEOs and HR directors of public service organisations on the people management challenges presented by the government’s public sector reform agenda

Explores their views on engaging employees against a backdrop of pay freezes, pension reform and job cuts, as they respond to the people management challenge of the Government’s agenda.

This report, Leading culture change: employee engagement and public service transformation, published in collaboration with the Public Sector People Managers’ Association (PPMA), is based on a series of interviews with chief executives and HR directors of ten local authorities. It explores their views on engaging employees against a backdrop of pay freezes, pension reform and job cuts, as they respond to the people management challenge of the Government’s agenda.

The report includes case studies of initiatives in six public sector organisations:

  • London Borough of Sutton
  • Kent County Council
  • Norfolk County Council
  • Somerset County Council 
  • Sussex Police
  • Derbyshire Fire and Rescue Service

This research is a follow-up to the 2010 report Boosting HR performance in the public sector, which explored the key role of HR in transforming the delivery of public services and 'doing more for less'. This report has now been archived and is available for members to access from our HR and L&D database.

Download the report below:

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