Now is the time for people professionals to explore how they can drive digital transformation for the future
Digital transformation is a hot topic that is being widely discussed and one of the critical themes people professionals identified as impacting the current and future world of work, according to the CIPD People Profession 2030 report.
But what exactly is digital transformation? Why does it matter? How can employers and people professionals prepare themselves, and their organisations, to embrace it and to derive maximum advantage from it? This series of articles will explore these questions, combining the practical implications drawn from in-depth research and study, with the insight and experience of people professionals who have taken crucial steps in digital transformation.
This series was written by Hayfa Mohdzaini, Senior Research Adviser – Data, Technology and AI at CIPD.
The author and CIPD would like to thank:
- The people professionals and academics who brought this series to life with their candid stories and insights.
- Colleagues who worked behind the scenes to produce the series. Including shaping the themes for the series, sourcing contacts, editing articles, designing icons, uploading them to the web and promoting the series on social media.
- Our partner Personio for sponsoring this series, suggesting relevant Personio resources and introducing us to people professionals to speak to.
In particular, we are grateful to the 35 experts and professionals in Europe, the USA and the Middle East who gave their time to be interviewed for this series. Below in alphabetical order are the names of those who agreed to be acknowledged.
Behind the scenes
Grateful thanks also to CIPD colleagues who supported the production of this series, including:
- Fiona McDermott, former Senior Project Executive, CIPD Ireland, for the thought-provoking discussions that shaped the themes for this series.
- Derek Tong, Intelligence Content Manager, for editing the articles and seamlessly joining the dots in the publication and promotion of this series.
- Zainab Oyegoke, Communications and Campaigns Manager, for coordinating the communications and social media activities.
- Edd Pickles, Digital Designer, for creating the beautiful icons for this series.
- Liz Dalton, Intelligence Content Analyst, for the detailed work on the webpages.
- Colleagues in the UK, Ireland and UAE for connecting us to people professionals to speak to.
- Colleagues in our Research, Policy and Learning teams for reviewing articles related to their areas of expertise before publication.
Thank you to our sponsor Personio for supporting this series. Special thanks to Andrea Schätzl-Naeve, Regional Marketing Manager, for introducing us to some of our expert contributors.
Our series begins with an explanation of why digital transformation matters to people professionals. Using Kane et al’s research, we explain what it is and how to do it effectively. In the second chapter, the Group People Director of Axiom Telecom in the UAE shares his organisation’s digital transformation journey from a traditional bricks-and-mortar retailer, wholesaler and distributor to a predominantly digital platform distributor. The focus in subsequent chapter shifts to digital transformation within the people function. We organise people professionals’ stories in these chapters by specialist functions such as HR information systems, recruitment, and learning and development. Where applicable we share the impact of change on their organisations. We will conclude the series with reflections from experts and acknowledgements of the people professionals who have contributed to the series.
Recognising the very real challenges of screen fatigue and time constraints facing our readers, we’ve sought to publish this content in short, individual chapters rather than as a single, long-form report. After the initial launch of the first three chapters, we will look to publish subsequent chapters monthly, completing the series in early 2022.
We hope that the experiences shared in this series inspire more people professionals to take a proactive role in the digital transformation of their organisations and people functions. And in doing so, change the notion that the people function is not regularly involved in decisions to invest and implement new technologies, as uncovered in past CIPD research.
Read the latest article in our series below.
Previous articles in this series
What is digital transformation and why should it matter to people professionals?
Dominic Keogh-Peters, Axiom Telecom’s Group People Director, talks to the CIPD about the key role of the people function in his organisation’s digital transformation
Practical insights from small and medium-sized enterprises on how HR information systems can be used to improve organisational efficiency and access to people data
Practical insights from large organisations on how HR information systems can be used to improve organisational efficiency and access to people data
How can people functions leverage automation and digital technology to improve recruitment, selection and onboarding?
Enabling flexible, accessible learning that improves a learner’s existing practice
How can people professionals leverage learning platforms to stimulate innovation, map career growth for employees and improve their learning experience?
Case study examples of how people professionals can leverage technology to improve worker wellbeing
How can technology be used to allow better access to pay and a fairer assessment of employee performance and potential?
Personio is the all-in-one HR software for small- and medium-sized companies. Based in Munich, Madrid, London and Dublin (as well as Amsterdam, beginning this fall), Personio’s mission is to make HR processes as transparent and efficient as possible so HR can focus on the most valuable assets in the company: the people.
The Personio solution includes human resources, recruiting and payroll and supports all core HR processes every business needs to do. More than 4,000 customers in over 80 countries use Personio. In January 2021 alone, Personio received a $125 million Series D funding. With a valuation of $1.7 billion, Personio has ‘unicorn’ status and is the most valuable HR tech company in Europe.
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