The organisation design professional ensures that the organisation is appropriately designed to deliver organisation objectives in the short and long-term and that structural change is effectively managed.

Includes these topics:

  • Assess current need and operating model
  • Design
  • Implement and review

Organisation development is about ensuring the organisation has a committed, ‘fit for the future’ workforce needed to deliver its strategic ambition. It plays a vital part in ensuring that the organisation culture, values and environment support and enhance organisation performance and adaptability. Provides insight and leadership on development and execution of any capability, cultural and change activities.

Includes these topics:

  • Define Strategy
  • Assess organisational capability
  • Build OD interventions
  • Managing change

The HR professional working in this area ensures that the organisation is able to identify and attract key people with the capability to create competitive advantage and that it actively manages an appropriate balance of resource to meet changing needs, fulfilling the short and long-term ambitions of the organisation strategy.

Includes these topics:

  • Develop talent acquisition (resourcing) & talent management strategy and plans
  • Deliver talent acquisition (resourcing) & talent management plans
  • Assessment and selection
  • Induction
  • Exit

The professional working in this area ensures that people at all levels of the organisation possess and develop the skills, knowledge and experience to fulfill the short and long-term ambitions of the organisation and that they are motivated to learn, grow and perform.

Includes these topics:

  • Develop learning and strategy plans
  • Design solutions
  • Delivery
  • Leadership development
  • Talent management
  • Evaluating learning impact

The HR professional working in this area builds a high-performance culture by delivering programmes that recognise and reward critical skills, capabilities, experience and performance, and ensures that reward systems are market-based, equitable and cost-effective.

Includes these topics:

  • Identify requirements and develop strategy
  • Diversity and compliance
  • Implement pay and reward practice
  • Communication and performance culture

In the context of organisation objectives, the HR professional working in this area ensures that in all aspects of the employment experience – the emotional connection that all employees have with their work, colleagues and to their organisation (in particular line manager relationship) is positive and understood, and that it delivers greater discretionary effort in their work and the way they relate to their organisation.

Includes the topics:

  • Research and measure employee engagement
  • Develop employee engagement and proposals and plans
  • Embed employee engagement interventions
  • Employer Brand

The professional working in this area of HR ensures that the relationship between an organisation and its staff is managed appropriately within a clear and transparent framework underpinned by organisation practices and policies and ultimately by relevant employment law.

Includes these topics:

  • Develop employee relations strategy, policy and practice
  • Embed employee relations strategy, policy and practice
  • Conflict management
  • Collective negotiation and consultation
  • Performance culture

The HR professional ensures that the delivery of HR service and information to leaders, managers and staff within the organisation is accurate, efficient, timely and cost-effective and that human resource data is managed professionally.

Includes these topics:

  • Establish customer requirements
  • Create service approach
  • Build customer service culture and measure effectiveness
  • Project and change management


The behaviours describe in detail how a HR professional needs to carry out their activities

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