From personal difficulties at work to witnessing wrongdoing in the workplace. Receive confidential advice from trained advisors.

When making a call to one of our helplines, please have ready:

  • your CIPD membership number
  • any documentation (for example, your contract of employment) relevant to your enquiry

New CIPD employment law helpline for HR and L&D professionals

Providing employment law advice and support for employers on all aspects of employment law.

Annual call entitlement for members has increased to 20 calls per year (25 if you're a Chartered Member).

This helpline is provided by Croner, and all consultants providing advice will have a minimum qualification of an Advanced Level Qualification, or be a qualified solicitor with at least two years' Post-Qualified Experience (PQE).

Phone: 03330 431 217

CIPD members can obtain free advice on all aspects of UK employment law regarding specific situations they face in their job at work including dismissal, discrimination, redundancy, collective labour law, contractual issues and new and impending legislation.

What's new?

  • Call duration is now uncapped
  • Open 24 hours a day, 7 days a week
  • Annual call entitlement has increased to 20 calls per year (25 if you are a Chartered Member)
  • For members who also subscribe to HR-inform the entitlement will increase to 40 calls for members (50 if you are a Chartered Member).


  • Free and unlimited Health and Safety telephone advice 09:00-17:00, Monday to Friday
  • Commercial legal advice 09:00-17:00, Monday to Friday £24.50 per call
  • Tax, VAT and PAYE advice 09:00-17:00, Monday to Friday £24.50 per call.

On reaching their free call limit, CIPD members can make additional calls at a reduced cost of £24.50 + VAT per call – debit/credit card payments only.

Croner will be able to advise how many calls members have available. 

How does it work?

It provides CIPD members with a quick check or second opinion on legal issues.

It’s a telephone helpline only – no letters, faxes or emails please. Calls are recorded for monitoring and training purposes.

The telephone line will not:

  • offer in-depth help on complex issues
  • provide follow up or ongoing advice on a particular situation
  • provide information for third parties – clients, colleagues, family or friends
  • take the place of your own or your employer’s solicitor.

Free advice and guidance on your rights at work and employment law

Phone: 03330 431 215

This helpline is provided by LAW Express, an independent company. Individual CIPD members can obtain confidential, one-to-one advice on personal difficulties affecting them at work covering issues such as them being made redundant or dismissed, contracts of employment and other aspects of employment law relevant to their personal situation.

How does it work?

  • It provides CIPD members with one free call per annum (1 July-30 June) to obtain in-depth advice on a work-related personal problem.
  • Telephone helpline only - no letters, faxes or e-mails, please!
  • Follow up or further advice in the same year is charged at £33.85 (including VAT) per call - credit card payments only.
  • Calls last no more than 15 minutes.
  • Calls may be recorded for training and monitoring purposes.
  • Lines are open 09:00-18:00 Monday to Friday.

It does not:

  • provide advice on personal problems that are not work-related
  • deal with non-legal aspects of personal problems eg counselling
  • provide information for third parties - clients, colleagues, family or friends.

Phone: 03330 431 216

This helpline provided by LAW Express enables CIPD members to access European employment advice. The service operates in conjunction with members of the Association of European Lawyers (AEL). For further details of the firms, see the Professional Services section of the LAW Express website.

Please note that all of the companies operate independently: any instructions that a CIPD member gives to a legal firm will be entirely at their own expense and the usual checks will be carried out by the firm before accepting any instructions.

How does it work?

  • Like the two other helplines, it a telephone service only.
  • Members outline their employment query and leave a landline number. The relevant AEL firm from the country concerned will return the call within twenty four hours.
  • Calls are charged at £45 per call (including VAT) - credit card payments only.
  • Lines are open 09:00-18:00 Monday to Friday.

Which countries does it cover?

Austria, Belgium, Bulgaria, Channel Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Isle of Man, Italy, Latvia, Liechtenstein, Luxembourg, The Netherlands, Poland, Portugal, Romania, Spain, Sweden, Switzerland.

Phone: 0800 997 8839 (UK), 1800 303715 (Ireland)

As an HR or L&D professional, it is likely you will be involved at some stage in a whistleblowing concern, whether HR are responsible for receiving the concern, investigating, or implementing disciplinary proceedings.

We understand what a sensitive issue this can be, so we have partnered with Protect, the whistleblowing charity and leading authority in the field, to bring you an expert advice line.

How the helpline can support you:

Legally trained advisers provide independent, confidential, tailored advice based on your situation. This can take the form of practical steps on how to effectively raise a concern, right through to advice on your legal rights should you feel ignored or victimised.

They can also provide advice on how best to handle a whistleblowing concern should you be made aware of an issue by another party.

The advice line is open 09:00-18:00 Monday to Friday and there are no limits on the number of times you can call. They can even arrange contact out of these hours by appointment. Calls are generally free of charge, unless calling from a business phone.

Whistleblowing support for your organisation:

Help your organisation with their whistleblowing arrangements and culture by working with PCaW to obtain ongoing support and stand-alone consultancy that will help you to reduce risk and increase governance. You can take advantage of CIPD member only discounts that will help you and your organisation develop best-practice arrangements and encourage staff to raise concerns:

  • 20% discount off both open and in-house training courses
  • 15% discount on a whistleblowing policy review

To book, call +44 020 3117 2525 and ask to speak to the business support team or email