From personal difficulties at work to witnessing wrongdoing in the workplace. Receive confidential advice from trained advisors.

When making a call to one of our helplines, please have ready:

  • your CIPD membership number
  • any documentation (for example, your contract of employment) relevant to your enquiry

New CIPD employment law helpline

Annual call entitlement for members has increased to 20 calls per year (25 if you're a Chartered Member).

This helpline is provided by Croner, and all consultants providing advice will have a minimum qualification of a CIPD Level 7, or be a qualified solicitor with at least two years' Post-Qualified Experience (PQE).

Phone: 03330 431 217

CIPD members can obtain free advice on all aspects of UK employment law regarding specific situations they face in their job at work including dismissal, discrimination, redundancy, collective labour law, contractual issues and new and impending legislation.

What's new?

  • Call duration is now uncapped
  • Open 24 hours a day, 7 days a week
  • Annual call entitlement has increased to 20 calls per year (25 if you are a Chartered Member)
  • For members who also subscribe to HR-inform the entitlement will increase to 40 calls for members (50 if you are a Chartered Member).


  • Free and unlimited Health and Safety telephone advice 09:00-17:00, Monday to Friday
  • Commercial legal advice 09:00-17:00, Monday to Friday £24.50 per call
  • Tax, VAT and PAYE advice 09:00-17:00, Monday to Friday £24.50 per call.

On reaching their free call limit, CIPD members can make additional calls at a reduced cost of £24.50 + VAT per call – debit/credit card payments only.

Croner will be able to advise how many calls members have available. 

How does it work?

It provides CIPD members with a quick check or second opinion on legal issues.

It’s a telephone helpline only – no letters, faxes or emails please. Calls are recorded for monitoring and training purposes.

The telephone line will not:

  • offer in-depth help on complex issues
  • provide follow up or ongoing advice on a particular situation
  • provide information for third parties – clients, colleagues, family or friends
  • take the place of your own or your employer’s solicitor.

Phone: 03330 431 215

This helpline is provided by LAW Express, an independent company. Individual CIPD members can obtain confidential, one-to-one advice on personal difficulties affecting them at work covering issues such as them being made redundant or dismissed, contracts of employment and other aspects of employment law relevant to their personal situation.

How does it work?

  • It provides CIPD members with one free call per annum (1 July-30 June) to obtain in-depth advice on a work-related personal problem.
  • Telephone helpline only - no letters, faxes or e-mails, please!
  • Follow up or further advice in the same year is charged at £33.85 (including VAT) per call - credit card payments only.
  • Calls last no more than 15 minutes.
  • Calls may be recorded for training and monitoring purposes.
  • Lines are open 09:00-18:00 Monday to Friday.

It does not:

  • provide advice on personal problems that are not work-related
  • deal with non-legal aspects of personal problems eg counselling
  • provide information for third parties - clients, colleagues, family or friends.

Phone: 03330 431 216

This helpline provided by LAW Express enables CIPD members to access European employment advice. The service operates in conjunction with members of the Association of European Lawyers (AEL). For further details of the firms, see the Professional Services section of the LAW Express website.

Please note that all of the companies operate independently: any instructions that a CIPD member gives to a legal firm will be entirely at their own expense and the usual checks will be carried out by the firm before accepting any instructions.

How does it work?

  • Like the two other helplines, it a telephone service only.
  • Members outline their employment query and leave a landline number. The relevant AEL firm from the country concerned will return the call within twenty four hours.
  • Calls are charged at £45 per call (including VAT) - credit card payments only.
  • Lines are open 09:00-18:00 Monday to Friday.

Which countries does it cover?

Austria, Belgium, Bulgaria, Channel Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Isle of Man, Italy, Latvia, Liechtenstein, Luxembourg, The Netherlands, Poland, Portugal, Romania, Spain, Sweden, Switzerland.

Phone: 0800 997 8839

We are partnering with Public Concern at Work, the whistleblowing charity and leading authority in the field to offer an enhanced confidential service to our members. We recognise that a career in HR and L&D can place members in awkward situations with no one to talk to. Increasingly, whistle blowing issues are being raised and this member benefit provides a conduit to the experts to help you through a tricky situation.

We have negotiated an enhanced service for our members in the UK and Ireland, which is not available to the public. The aim of the advice line is to provide confidential:

  1. Advice to individuals with whistleblowing dilemmas at work
  2. Support to organisations with their whistleblowing policy

The service provided to our members consists of:

  • Access to dedicated 0800 advice line manned by legally trained advisers, overseen by qualified lawyers should members ever find themselves in a dilemma about what to do if they witness wrongdoing in the workplace.
  • An assigned adviser will provide advice and support on raising a whistleblowing concern which will include a follow up call from PCaW to check on progress.
  • 20% discount off both open and in-house training courses*
  • 15% discount on a whistleblowing policy review

We're introducing the new advice line at a time when issues of trust, corporate transparency, and the need to protect whistleblowers has risen up the policy and business agendas. This is an issue the CIPD has been working on and will continue to work on with policy makers to address. But the new advice line is a more immediate and practical measure to support members.

Calls are free of charge from all consumer landlines and mobile phones. If you are calling from a business phone, you should check with your provider whether there will be a charge for calling 0800.

* Open course standard rate of £400 per delegate. 20% discount applies: price to CIPD members £320. Membership must be stated at time of booking. In-house training standard rate of £3,500 max 15 delegates. 20% discount applies: price to CIPD members £2,800. Membership must be stated at time of booking.

To book your training requirements, phone 0203 117 2520 and ask to speak to the business support team or email To claim your CIPD discount you will be asked to verify your membership number at the time of booking.


Has FAQs for employers and employees.

Business Link
This Government website has a section on working out redundancy pay.

Citizens Advice Bureau
Has advice of a legal nature on how to help yourself with employment-related issues.
Has a page of redundancy relevant information from legal issues to finding work.

Website for regional self-help group.  Has produced guidance for helping someone through redundancy. Other advice can be found on the main menu of the organisation’s site.

Website for HR people giving a list of jobs, career advice and has a blog with a thread on what employers are looking for in HR people just now.


Has an advice sheet on bullying and harassment.

Business Link
Has an advice sheet on bullying and harassment.

Debt and financial information

The National Debt Line
Gives free and independent advice for those in debt.  Has a personalised debt action plan available.

i-tunes app
i-tunes has a redundancy calculator with explanations.

The Insolvency Service
A Government service website, giving details of procedures and calculations if a company becomes insolvent and its employees, therefore, redundant.

The Pensions Advisory Service
A good place to start to find out how your pension may be affected by redundancy or a period of unemployment.

Health and well-being

British Association of Counselling and Psychotherapy
This is membership organisation but has a list of counsellors and therapists which you may find useful.

Has an advice sheet on self-esteem.

National Institute of Physics
This American organisation has a useful factsheet on dealing with feelings and goes on to cover other more practical aspects.

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