Read Jade's story
What's your name?
What is your job and what does it involve?
As a HR Assistant I’m the first point of contact for all HR queries. I also perform operational HR activities such as:
- 360 on boarding process (sending out contracts, inductions, 3 month reviews, leavers process, exit interviews)
- sending out references
- overseeing employees on maternity leave
- updating & Maintaining HRIS (employee information management)
- visa management
- absence management
- managing the employee benefits and pension
How did you get your job?
I received a call from a recruiter after uploading my CV to Reed, then after three interviews I got the job.
What do you love about your job?
I love that I have learnt so much in a short space of time, at one stage I was by myself for 3 months looking after 160 employees! Now there are only two of us in the HR department, which is good as my manager tells me a lot of sensitive information and also gets me to research different case laws and international employment law as we have some offices in Europe and one in Dubai.
What’s difficult about your job?
The fact that it’s nonstop, it’s sometimes difficult to keep on top of everything.
What skills do you need?
- The ability to be flexible with change.
- Empathy and positive thinking.
- As a HR professional you have to have good business acumen but be invested in the wellbeing of your employees. Sometimes you cannot have a win–win outcome, as a result you have to assess what the most important thing is in different situations.
Where should young people start if they want to do the job too?
If you don’t have a HR degree, you’ll need to be creative obtaining the relevant experience needed – the CIPD's Steps Ahead program was a great stepping stone and I also applied for mentoring or shadowing in various HR organisations.
Are there qualifications that are needed or helpful?
Yes, in order for me to move into a HR Advisor/Officer role, I need to do my CIPD but initially no, though it helps if you’re working your way to one.
How do you think your job could change in the future?
I think there’ll be a lot less administration and more artificial intelligence. As a result my role might not exist or it could exist, but be more focused on developing people, with a greater focus on soft skills as opposed to attention to detail.