For organisations looking to develop their employees, coaching and mentoring can be effective techniques. Indeed, coaching is growing in popularity, with many employers using this development technique to enhance the skills, knowledge and performance of their employees around specific skills and goals.

This factsheet offers a definition of coaching and mentoring, distinguishing between the two techniques and emphasising the need to link with overall learning and development strategies. It looks at those typically responsible for coaching, both internal and external to the organisation, and how to develop a coaching culture. Deciding when coaching is the best development intervention is key to harnessing its potential. Lastly, the factsheet considers the central role of line managers, HR and L&D practitioners in managing coaching and mentoring activities.

CIPD viewpoint

What are coaching and mentoring?

Developing a coaching culture

Who delivers coaching in organisations?

When is coaching the best development intervention?

The role of HR and L&D in managing coaching activities

Useful contacts and further reading

This factsheet was last updated by Andy Lancaster.

Andy Lancaster

Andy Lancaster: Head of Learning and Development

Andy has more than 25 years’ experience in learning and organisational development in commercial, technological and not-for-profit organisations and has also worked in a consultancy role.

As Head of Learning and Development Content at the CIPD Andy is responsible for professional development and learning products, digital content and qualifications for L&D, coaching and mentoring, management and leadership and business psychology.

Andy also plays a key role in leading the direction and delivery of the CIPD's wider new vision for L&D. He was part of the team that developed the CIPD's new L&D qualifications, oversees the Leaders in Learning Network and is helping pioneer online digital learning at the Institute.

Andy has a Master’s Degree in Instructional Design and is a Fellow of the Chartered Institute of Personnel and Development (FCIPD), the Chartered Management Institute (FCMI) and the Learning and Performance Institute (FLPI). He regularly speaks at conferences, write articles on behalf of CIPD and is the co-author of the "Webinars Pocketbook".


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