Mediation is a voluntary tool organisations can use to resolve disagreements. Conflict can occur in any employment relationship and may be resolved by line managers or employees themselves. If left unchecked, however, conflict can escalate and it may be necessary to use more formal channels to address workplace disputes. Using an impartial third party, mediation guides participants towards finding common ground and reaching a mutual agreement.

This factsheet looks at workplace conflict, how mediation can help resolve different disputes, and what it entails. It outlines the mediation process, including what sort of situations mediation can help with, who should be involved, and when mediation should be called upon. Importantly, it also explores when mediation should not be used. Finally, it offers guidance on implementing mediation including training, gaining buy-in, raising awareness and allocating resources.

CIPD viewpoint

What is mediation?

Workplace conflict

What happens in mediation?

When is mediation appropriate?

Implementing mediation

Useful contacts and further reading