Organisational change is a constant in organisations today and can be driven by a number of different forces, including customers, markets and technology, yet research shows that most change initiatives fail to accomplish their intended outcomes and may even limit the potential of an organisation and its people. The consequences of not managing change effectively can be devastating and long lasting, so it’s important that HR and L&D professionals understand the potential issues and equip themselves with techniques to support change-management initiatives.

This factsheet looks at why change management is important, the implications of not managing change effectively, and the potential issues that can arise in change-management processes. The factsheet also offers a series of techniques to help ensure effective change management.

CIPD viewpoint

Why organisations need to change

Why managing change is important

Issues in the change management process

Making change management more effective

HR and L&D’s role in managing change


Further reading