When practiced effectively, learning supports organisational strategy and bolsters workplace skills. Theories encouraging employee learning have evolved considerably over the past decade, and employers should familiarise themselves with emerging insights into how people learn. This factsheet examines the meaning of ‘helping people learn’ in a workplace context, focusing on the economic importance of workplace skills and the tangible ways employers can measure the skills and capabilities of their workforce.

The factsheet also explores evolving theories on supporting learning, looking at the move away from training to learning, the shift from instruction to interaction, and emerging insights about how people learn. It also considers the strategic and practical issues in helping people learn, such as the learning and development strategy, identifying learning needs, barriers to supporting learning, performance management and the role of line managers. It concludes by looking at the extent to which learning initiatives are effective in helping people to learn.

This factsheet was last updated by Andy Lancaster.

Andy Lancaster

Andy Lancaster: Head of Learning and Development

Andy has more than 25 years’ experience in learning and organisational development in commercial, technological and not-for-profit organisations and has also worked in a consultancy role.

As Head of Learning and Development Content at the CIPD Andy is responsible for professional development and learning products, digital content and qualifications for L&D, coaching and mentoring, management and leadership and business psychology.

Andy also plays a key role in leading the direction and delivery of the CIPD's wider new vision for L&D. He was part of the team that developed the CIPD's new L&D qualifications, oversees the Leaders in Learning Network and is helping pioneer online digital learning at the Institute.

Andy has a Master’s Degree in Instructional Design and is a Fellow of the Chartered Institute of Personnel and Development (FCIPD), the Chartered Management Institute (FCMI) and the Learning and Performance Institute (FLPI). He regularly speaks at conferences, write articles on behalf of CIPD and is the co-author of the "Webinars Pocketbook".

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