Creating opportunities for people to have effective voice at work is a fundamental aspect of ensuring job quality. But this is also important for organisational effectiveness. Having a means for eliciting ideas and operational insights from front-line employees, for example, can have significant benefits for an organisation.

Talking about voice: insights from case studies investigates how employee voice operates and is understood through the lens of our case study organisations. It examines the expectations and experiences of employees as well as the organisational outcomes from various voice mechanisms. This research follows on from our 2019 report which explored the dynamics of ‘voice’, its variety and intent in the workplace.  

While this report draws on pre-pandemic interviews, the lessons remain relevant and will help organisations plot their own course in strengthening their voice channels, and listening to the diverse and valuable voices within their workforce.

Note: While unions play an important role as one of the major representative channels of voice, few interviewees spoke about unions directly, and this study focused on the channels operated by the organisations themselves.

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