This accessibility statement applies to the CIPD Learning Hub.

The Learning Hub is run by the CIPD. We want as many people as possible to be able to use this learning platform. For example, that means you should be able to do the following:

  • Use your assistive tools or browser plugins to change colour contrast, font size, or font type.
  • Zoom in up to 200% without the text spilling off the screen.
  • Navigate most of the platform using a keyboard, or your alternative navigation tools.
  • Navigate most of the platform using speech recognition software.
  • 'Skip to main content' using tab on your keyboard on most of the pages.
  • Listen to most of the Learning Hub using your screen reader. (This includes the most recent versions of JAWS, NVDA and VoiceOver.)
  • Listen to content using your text reader tools.

We’ve also made the Learning Hub text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability. AbilityNet is a UK charity that exists to change the lives of disabled people. It helps people to use digital technology at work, at home or in education.

How accessible is the Learning Hub?

We know some parts of the Learning Hub are not fully accessible. In particular, the My CPD Reflections tool.

What to do if you can't access parts of the Learning Hub

If you require content in a different format, please contact our Customer Services team with details of your request via email ( and we’ll respond to your request within 2 working days or alternatively call us on +44 (0)20 8612 6202.

You can also use the RoboBraille service. This service converts files into many different accessible formats.

Reporting accessibility problems with the CIPD Learning Hub

We’re always looking to improve the accessibility of the CIPD Learning Hub. If you find problems we’ve not listed here or if you think we’re not meeting accessibility requirements, please contact our Customer Services team via email ( or call us on +44 (0)20 8612 6202.

Compliance status

The CIPD is committed to making the Learning Hub accessible.

The CIPD Learning Hub is fully compliant with most of the Web Content Accessibility Guidelines version 2.1 AA criteria. It is partially compliant with the criteria described below.


The items listed below are not accessible for the following reasons.

We support our learning content with some PDFs. These are often as links out of the Learning Hub to the CIPD's website. We are aware of some issues with these and are working to resolve them.

If you need an accessible alternative please contact our Customer Services team with details of your request via email ( and we’ll respond to your request within 2 working days or alternatively call us on +44 (0)20 8612 6202.

You can also use to convert a file into a variety of accessible formats.


  • There are a few places where keyboard-only users, or users of assistive technology, may experience difficulties.
  • Some menu lists need navigation using the tab key rather than the arrow keys. (Arrow keys is the more expected keyboard behaviour.)

We’ve not yet completed a full accessibility review for the My CPD Reflections tool.  

For the most up to date details on platform accessibility please refer to D2L’s online WCAG checklist.

How we test the Learning Hub

We’ve built the Learning Hub on D2L's Brightspace platform. D2L designers build and maintain the website with accessibility in mind.

D2L's developers build accessibility into the web components they create. These accessible components are the building blocks for product development. The development team have accessibility training and use state-of-the-art automated accessibility tools.

Issues that are not covered by the automated tests we cover with manual testing. This includes testing with assistive technologies.

D2L also partner with a third-party accessibility testing company. They run user testing with users with disabilities. They test with many assistive technologies. This includes screen readers, screen magnifiers, speech input, and switch access.

What we're doing to improve accessibility at the CIPD

We’ve a programme of accessibility improvements underway. This includes the following:

  • A training programme that covers all aspects of digital accessibility.
  • An audit of current learning content with a view to making it more accessible.
  • A programme of accessible digital projects.

Preparation of this accessibility statement

The CIPD prepared this statement in November 2021. It will next be reviewed in May 2022.