New study reveals a persisting lack of women in top British corporate roles.
In a Nutshell: Issue 100
Emotions matter to management practice. But just how can emotion influence the quality of service an organisation provides, and what impact can they have on customer facing employees? These authors investigate.
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Jake Young, Research Associate
Jake joined the CIPD in 2018, having completed a master’s degree in Social Science Research Methods at the University of Nottingham. He also holds an undergraduate degree in Criminology and Sociology.