CIPD viewpoint
Explore the CIPD's collected perspective on the key issues impacting work, including recommendations, supporting evidence and links to resources for policymakers and employers
Explore the CIPD’s point of view on automation, AI and technology, including actions for Government and recommendations for employers
With more jobs being augmented or created following the introduction of new tech than eliminated, employers need to put HR at the centre of technology implementation decisions.
Automation, artificial intelligence (AI) and other workplace technologies are bringing major changes to work and employment. But CIPD research shows that HR has very little influence over strategic decision-making processes relating to automation and AI, and is not involved in the operational delivery of technology change. This creates several risks:
A CIPD-commissioned review suggests that, in some sectors of the economy, emerging work-related technologies will complement and extend human capabilities more than they will make current roles redundant. This view is supported by our survey of employers on the use of automation and AI, which found that more jobs have been augmented or created than eliminated as a result of the introduction of new technology.
It’s crucial for employers to put HR at the centre of technology implementation decisions and to involve employees directly. This will ensure that employees have a meaningful voice on matters affecting them, including the ways in which their job roles could be augmented or changed by technology. Where changes to roles are significant, employees must be supported throughout the transition - through effective people management as well as reskilling or upskilling.
The CIPD’s principle of ‘people matter’ (underpinning its professional standards) states that employees’ needs merit the same consideration as other business outcomes (such as productivity and cost management). Automation, AI and other technologies must be adopted with this principle in mind to ensure that individuals are protected and their working lives enhanced for the better.
Explore the CIPD's collected perspective on the key issues impacting work, including recommendations, supporting evidence and links to resources for policymakers and employers
Engaging with ministers, other policy makers and our membership to inform our views to influence government